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description=How refunds, cancellations, and credit adjustments work for Lip Sync Video purchases — including the 7-day window and the 2-video usage limit.;

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refund policy mivo sync mivo sync toggle sidebar lip sync talking photo voice cloning upgrade now free credits sign in register feedback english toggle sidebar mivo sync sign in register refund policy how refunds cancellations and credit adjustments work for lip sync video purchases including the 7 day window and the 2 video usage limit overview this refund policy explains when lip sync video may issue refunds how cancellations work and how credits are handled it is intended to be fair to customers while accounting for payment processing costs account access and the gpu and model inference costs that ai lip sync generation consumes if local consumer protection law gives you additional rights those rights continue to apply subscription cancellations you may cancel a subscription from your billing settings or by contacting support cancellation stops future renewals unless we confirm otherwise in writing paid access remains available until the end of the current billing period we do not provide prorated refunds for unused time in an active billing period if you believe a charge was made in error contact us as soon as possible so we can review it refund eligibility 7 day and 2 video limits a refund request can only be reviewed when both of the following are still true at the moment we receive your request no more than 7 calendar days have passed since the payment date and no more than 2 lip sync videos have been generated on the account since that payment if either limit has been crossed for example 8 days have passed or a 3rd video has been generated the purchase is considered substantially consumed and is not eligible for refund even if the credits plan time or features have not been fully used a generated video means any video output produced by our system from a submitted job regardless of whether it was downloaded whether the user judged the result acceptable or whether the job used credits or a free tier allocation failed jobs that never produced an output do not count within the 7 day 2 video window we may approve a refund when you were charged after cancelling before renewal a duplicate charge was created a billing or checkout error occurred you purchased the wrong plan and contacted us promptly the service was materially unavailable and we could not provide a reasonable remedy refunds inside the window are still reviewed case by case approval is not automatic and may depend on account history usage and the reason for the request credits and ai media usage credits used for completed ai lip sync generation downloaded assets or delivered usage based work are non refundable regardless of where you are in the 7 day 2 video window if a generation job fails before completion expires or is cancelled by our system we may restore the held credits or apply an equivalent account credit failures of this kind do not count toward the 2 video limit promotional trial bonus or manually granted credits have no cash value and are not refundable unless required by law non refundable items the following are not refundable any payment older than 7 days at the time of the refund request any payment after which the account has generated 2 or more lip sync videos fees for a billing period that has already been substantially used consumed credits or completed lip sync generations promotional credits free trial credits coupons or discounts amounts refunded through another provider bank card issuer or payment dispute process fees caused by currency conversion bank charges or third party payment processor policies how refunds are issued approved refunds are returned to the original payment method when possible processing time depends on the payment provider card network bank and country it may take several business days for a refund to appear on your statement after we submit it if the original payment method cannot receive the refund we may offer account credit or another reasonable remedy where permitted chargebacks and payment disputes if you open a chargeback or payment dispute we may pause manual refund review while the payment provider investigates we may also suspend paid features if the disputed payment funded account access or credits that have already been used contacting support first is usually faster and gives us the information needed to resolve billing issues directly abuse and exceptions we may decline refunds for accounts that show fraud abuse policy violations repeated refund requests or attempts to consume paid resources and then reverse payment we may make exceptions at our discretion when a situation is unusual or where applicable law requires a different outcome contact to request a refund contact support with the account email payment date payment provider and a short description of the issue you can reach us through the contact page mivo sync product pricing blog resources blog company about contact legal privacy terms refund policy cookies english español français deutsch русский العربية 简体中文 2026 mivo sync 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