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india this change is necessary so that we may realise the immense potential we have as a nation a country that was poised to overtake all expectations of growth and development has stuttered and faltered like an unsure immature and irresponsible adolescent on his first date one of our failures in the recent past has been a lack of vision at the very top a vision that enables us to use the significant resources that have been generated through impressive economic growth to invest substantially in our rapidly declining social and physical infrastructure and that is what development must be about as chapal mehra writes in his piece in the hindu what development for whom the hindu may 6 2014 development in its simplest sense should be the ability of all indians to realise their true potential without fear or obstacles development should address the lack of capabilities knowledge financial resources and opportunity to step out of poverty and deprivation without fear development then is as much a process of providing services as of removing obstacles and giving freedom from all sorts of discrimination exclusion insufficient opportunities and fear of identity growth does not automatically guarantee human development and that is the change we must seek so we may invest our significant resources in eradicating fear and building human capital despite all the remarkable progress and the possibilities india has in the words of amartya sen fallen behind many countries including bangladesh in terms of quality of life we haven t understood leave alone invested enough in education healthcare and infrastructure to the extent we ought to have at a time when we ought to have invested in a future we instead had india in a champagne bottle yes i know the stunning figures we could quote as a counter to that view we have the largest functioning pluralistic democracy in the world we have the largest army a proliferation of mobile phones and a news readership that is the envy of the free press in much of the world even though our growth rate has slipped many nations around the world would be happy to have such a growth rate as a distant aspiration we have a middle class that is growing with each passing year this middle class has greater ambitions for a better tomorrow an aspiration that makes it work harder and longer earn more and spend more on everything our parents would never even dream of owning we consume news like there is no tomorrow while newspaper readership is shrinking in much of the developed world most newspapers in india are doing extremely well and circulation figures are up the times of india dainik jagran dainik bhaskar and malayala manorama are among the top 12 newspapers in the world by circulation and probably the only four in that group with subscription growth rates that are on the increase we consume and read news while we wait in queue for our turn to be served in road side restaurants while waiting for our hair to be cut our auto drivers and juice vendors read newspapers we consume our news in english hindi malayalam telugu and all the other languages many homes will have a subscription to more than one newspaper some in different languages as well we have more all news tv channels than any other nation in the world our relationship with telephony is charming and absorbing all at once the journey has been quite stunning for a country that some 25 years ago used to ask ordinary middle class consumers to stand in queue for over a year before a landline telephone connection could be established in their homes the under privileged had no hope of getting such connectivity india effectively leapfrogged an entire generation of technology and went from no connectivity to mobile connectivity it started with pco booths that sprung up on almost every street corner from which we could make local std and isd phone calls as a people we got used to talking today we have more mobile phone users in india than anywhere else on the planet phone sales are growing at an incredible rate of 15 million mobile phones a month in other words there are as many new mobile phones sold in india every month as there are people in the netherlands there are some 900 million mobile phone subscribers in india almost three times the population of the us as a result of all of this there is today a real democratisation of information everyone in india is connected and is able to consume use and distribute information in what is an amazing transformation that has taken place in our lifetime the information revolution has been undeniable and something we must be proud of now hold this up against the backdrop of a government scandal that accelerated this growth which was as contemptible in its magnitude as it was abominable in its brazenness think what might have been if we had achieved this revolution without the stigma of a despicable scam is this transaction cost a necessary euphemism for scams perhaps the cost of progress is this the cross we must bear so that we may unravel the story of a modern india a story of lost opportunities and high transaction costs or is it the story of a champagne bottle it is undeniable though that because of this information revolution everyone is potentially empowered from the point of view of participation in the democratic process from the point of view of participation in informed critical argument and also from the point of view of social and commercial connectivity yet in spite of all of this most of us get our information through secondary sources we must lay the blame at the doorstep of under investment in education india has always been a story of education and the pursuit of knowledge that enables and drives social betterment and that story must not change in india s narrative for it is only through informed critical argument that we will be able to banish fear and unleash the potential that exists without that the democratic dividend that we often flaunt is quite meaningless only 23 of our children are enrolled in tertiary education algeria is at 31 albania at 55 mongolia at 61 chile at 74 and slovenia at 86 just by way of comparison we must improve access to and quality of education and also develop skills through vocational training programmes we aren t doing enough in these areas we instead have an entire population in a champagne bottle modern india s story must be one of development we cannot have the information revolution sit side by side with an undereducated rural mass and malnourished children as chapal mehra says the most basic indices of human development for the most vulnerable being healthy well nourished literate and having equal opportunity without fear are dependent on strong local governments unbiased law enforcement and clean and effective public systems which work without prejudice of all countries in the world india has the maximum number of children suffering from malnutrition we could attribute this to the lack of national wealth in pre 1990 india india was poor and though it grated the fact that malnourished children existed did not grate as much then as it does now but since 1991 india has seen a 50 increase in gdp and given this our failure to address malnutrition is a travesty modern india must be more than concrete connectivity cinema cuisine and cricket we must address the champagne bottle i am convinced our progress depends substantially on knowledge creation and innovation through science and technology and through our ability to include traditional knowledge in our science and industrial innovation my belief also is that we do this excellently in india examples exist of the way we have incorporated traditional indigenous knowledge in fields such as botany in ayurvedic medicine i am also convinced that india s future prosperity as a nation will be driven by our ability to generate ideas that convert knowledge into impactful outcomes for public good and commercial success innovation is a critical driver not only for increased productivity and commercial success but also for social causes and for achieving inclusive growth we do this well because we are as a people creative in our approach to either coping with or solving the significant challenges facing society jugaad is part of our everyday vocabulary and it is through this that we are blessed with a native and innate creativity one of the key ingredients to innovation if only the ecosystem around us enabled us to tap into this potential the story of the champagne bottle we can achieve the kind of frugal innovation that we have achieved through science and technology in our space program in the science and technology space we have been able to develop a space research program that is truly world class we design satellites build these and launch them masterfully not only for india but also for the rest of the world and that is not merely because we are good at it but because we can achieve impactful outcomes at a fraction of the cost that others require when india recently launched the mangalyaan space mission to mars what was remarkable and this is a story that is well known was that the indian space research organisation isro achieved the launch at a total cost of us 75 million in other words india launched a space mission to mars at a quarter of the money it took to make the hollywood film pirates of the caribbean a few days after india launched its mars probe nasa launched maven its own mars mission at a total cost of nearly eight times the mangalyaan mission we know how to innovate frugally we also know how to operate succeed deliver and thrive in spite of what dr ramesh mashelkar calls technology denial regimes which have assisted our innovations in several sectors including nuclear technology supercomputing and perhaps even the pharma sector so clearly if we put our mind to it and if we are guided by a national challenge and a goal just as we have in other fields we can build achieve and sustain a development program that is inclusive and equitable india is an idea sustained and nurtured by a pluralism that enables us to tolerate and celebrate differences indeed it is this difference that makes us who we are and gives us the ability to co exist and yet thrive it gives us the ability to be accepting of any contrary idea because we just do not need to agree on anything at all my idea is as good as yours we can agree to disagree on just about anything however this compelling story of pluralism is woefully incomplete if we do not agree on the fundamental principles of equality and justice we live in an unequal india of haves and have nots where giving had to be legislated through a csr bill we live in an india where women are not entirely safe we live in an india where a prime ministerial candidate might get elected to power on the promise of ensuring all houses have a toilet houses that i might add may have a colour tv and a mobile phone to everyone who says we have good growth story i say it is not enough yes we do have growth rate of at least 6 but why is it not 13 we have the potential to get there a potential that is stymied by those that are entrusted with charting our progress today s india is to me a champagne bottle this is a well worn metaphor but one that is applicable to the india i embrace a land of immense opportunity pluralism and vibrancy provided that is the cork in the champagne bottle is released thereby allowing the bubbles to thrive breathe and contribute mohan mohank the author is a cricket tragic a keen trekker and a mathematician he tweets at mohank and blogs at i3j3cricket com and mohankaus blogspot com at 3 39 pm 1 comment email this blogthis share to x share to facebook share to pinterest labels development elections india indianelections indianelections2014 innovation science science and technology tuesday february 04 2014 email etiquette on responding to emails and meeting requests this article was first published in dna online on friday 31 january 2014 when i moved back to india about four years ago i often got worked up about the fact that not many people responded to an email or a meeting request appropriately in australia where i lived and worked for much of my professional life responses to email meeting requests were almost always immediate it might be just a yep you re on mate or even a you ve got to be kidding no way i m going to make it to a 7am meeting get stuffed but i would get a response i wasn t quite used to the silence and darkness in email communication i observed on a regular basis in india i wasn t quite used to following up an email communiqué with at least two or three more emails in which the energy in the subject being discussed or the urgency of the meeting request progressively increased with every email i would get some responses of course which were lukewarm at best some of the typical ones were aah yes that time should be ok or yes ok that time could be ok i was never sure what these actually meant did the inclusion of the non committal would or could mean the meeting was on or not it took me a while to figure out that the presence of would should could in response to a meeting request often meant that the person was keeping his her options open either for a potential future cancellation or on the possibility that they might secure better meeting prospects and bail out on me this made life quite complex for a neurotically fixated madly organised and fastidiously structured person like me of course this was more my problem than theirs but that is also a significant problem and a striking dysfunctionality in the business and in the non professional landscape here in india far too many people worry only about their own issues and problems and seldom put themselves in the shoes of the person they have an implicit obligation towards soon however i got used to the lack of responses i had to ensure each meeting request was sent to the recipient at least three or four times a debilitating and sapping process of deliberate e harassment that i detested before i secured a response i hated being the harasser but i was left with no choice often this meant meetings were fixed only at the last moment before an inter city business trip commenced and this often meant i had to live with concomitant sub optimal travel logistics the cost of an airline ticket for such a trip planned and executed at the very last minute would be much higher than a trip that i had begun planning three weeks earlier these last minute arrangements and changes meant that i would often crisscross the locations of my meetings in a highly inefficient manner essentially the transaction costs became much higher than they needed to be sometimes as much as 20 higher i am reasonably confident that the transaction cost escalation applies to everyone else in industry as well so imagine the time and cost savings that could accrue if all of us responded with alacrity to emails and meeting requests of course all of this ...