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description=I m mapping the uncharted territory of breakthrough technologies rushing toward us at light speed—want to join me on this wild ride as we make sense of this beautiful, terrifying, exhilarating future together. Click to read A Future Intense: CX in Computing s Cambrian Era, by Nitin Badjatia, a Substack publication with hundreds of subscribers.;
author=Nitin Badjatia;

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a future intense cx in computing s cambrian era nitin badjatia substack a future intense cx in computing s cambrian era subscribe sign in home notes linkedin weblog x archive about from deflection engine to nervous system the next phase of ai in customer service and support phase one optimized tickets phase two will optimize context routing cx leaders need to plan and prepare for both may 18 nitin badjatia 1 beyond the phase one fixation a cx leader s framework for ai deployment lasting benefits of ai will come from keeping both quick wins and long term thinking in alignment may 11 nitin badjatia are we close to a cx pricing model that the cfo can adopt for two decades customer experience disappeared into the gap between what we charged for and what we actually delivered outcome based pricing is may 4 nitin badjatia most popular view all the great unwinding from digital panopticon to collaborative intelligence sep 22 2025 nitin badjatia 4 3 the coming illumination when ai reveals how work really happens nov 4 2025 nitin badjatia 6 technically correct emotionally inert the hidden cost of frictionless customer experience mar 18 nitin badjatia 1 when customers set the terms how the intention economy and myterms enable the great unwinding sep 30 2025 nitin badjatia 3 the intention economy meets ai why your customers are about to become your best partners oct 8 2025 nitin badjatia 4 2 the case for us why the agentic web needs contracts not consent jan 28 nitin badjatia 4 1 latest top discussions the wealth of nations and the worth of people the cx leaders pulling ahead understand both wealth and worth are required to build the kind of customer relationships that compound apr 28 nitin badjatia when the incumbent rewrites the rules salesforce bets the company on agents they ve won this kind of bet before apr 20 nitin badjatia 2 ai pricing and the pathway to a durable standard technology will deliver value but establishing the baseline financial modeling and real world success remains a work in progress apr 13 nitin badjatia 2 the bill always comes due the seat based pricing model struggling as it measured logins instead of value the challenge is to get to unit economics that work before the vc money apr 6 nitin badjatia 1 the cfo s dilemma the proxy that ran out of runway charles goodhart was a british economist who in 1975 articulated something anyone who has worked inside a large organization already knew when a mar 30 nitin badjatia 1 2 what gets lost when ai learns performative listening there s a meaningful difference between a system that understands your customer and one engineered to make your customer feel understood that gap is mar 25 nitin badjatia 1 1 technically correct emotionally inert the hidden cost of frictionless customer experience in the chase to optimize everything with ai are we losing inefficiencies that matter most mar 18 nitin badjatia 1 see all a future intense cx in computing s cambrian era i m mapping the uncharted territory of breakthrough technologies rushing toward us at light speed want to join me on this wild ride as we make sense of this beautiful terrifying exhilarating future together subscribe recommendations view all 11 kyla s newsletter kyla scanlon exponential view azeem azhar marcus on ai gary marcus novi s journey substack richard d blumberg supply meet demand iain henderson a future intense cx in computing s cambrian era subscribe about archive recommendations sitemap 2026 nitin badjatia privacy terms collection notice start your substack get the app substack is the home for great culture this site requires javascript to run correctly please turn on javascript or unblock scripts