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description=customer support platform;
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new sensations network support center guest user sign in support center home knowledgebase open a new ticket check ticket status open a new ticket check ticket status featured questions how does a gift card membership work i am having a problem with my gift card can i get a refund on my gift card will this membership auto renew what about older scenes and missing scenes titles search welcome to the new sensations network support center in order to better serve you we have utilized a support ticket system every ticket is assigned a unique ticket number which you can use to track the progress and responses online a valid email address is required we have also included a variety of links to help answer some of the most frequent questions and support for our nscash affiliates featured knowledge base articles 01 vod video issue requests how can i request a title for vod if you are interested in title s that are not currently available for vod download rental you can request the title s here and we will contact vod titles will not play or download verify that you are logged into your account when you choose to view download the video there are a couple ways to do this see attached image for vod video sound is missing or out of sync try rebooting your device clearing cache and making sure you are using the most updated browser if you have any questions or problems please where is the link to download or stream title verify you are logged into your account there are possibly two way to view the movie depending on a rental or a purchase see attached image if 02 log in issues why cannot i log in a variety of reasons can be the cause of a login not to work if the membership was cancelled collection of funds for the next membership period was why is my username blocked why am i being sent to ns support a few reasons can be attributed to why the username is being blocked many times it is as simple as 5 failed attempts to log in will block the are hackers able to gain access to my personal information no hackers are only trying to figure out the username and password to the members area so that they can share that information with other hackers how do i change my lost or forgotten password we recommend creating a unique username password variations with upper case and lower case letters along with numbers and or symbols are the my membership expired can you simply reactivate it no for your security we have zero access to your credit card information the billing company handles all of the private information securely we 03 how do i cancel my membership how can i tell which company is my billing company on your billing statement you will see who is charging you this is the billing company you will need to cancel thru or send us a ticket and we can how do i cancel on your billing statement you will see who is charging you this is the billing company you will need to cancel thru or create a ticket here and copyright 2024 the ns team all rights reserved helpdesk software powered by osticket please wait please wait it will take a second