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home ofco skip to main content search search home about us office of the family and children s ombuds staff faqs filing a complaint other resources know your rights other places to go for help reports and data archived reports and data contact us who we are the washington state family and children s ombuds is an independent and impartial office that helps citizens navigate washington state agencies serving children youth and families the ombuds also investigates complaints about a washington state agency s actions or conduct that involve any child at risk of abuse neglect or other harm a child or parent involved with child protection or child welfare services the safety or welfare of children in state care any individual residing in a juvenile rehabilitation facility when a complaint issue is substantiated the ombuds intervenes to correct a violation of law or policy or to prevent harm to a child or family additionally we identify system wide issues and recommend appropriate changes to improve outcomes for children and strengthen families the dcyf oversight board has a new website visit them at https dcyfoversight wa gov file a complaint the ombuds investigates complaints about a washington state agency action or failure to act in cases involving any child at risk of abuse neglect or other harm a child or family involved with child protection or child welfare services the safety or welfare of children in state care any individual residing in a juvenile rehabilitation facility file a complaint to report suspected child abuse or neglect call 911 or contact child protective services at 1 800 562 5624 to find your local cps intake office see how to report child abuse or neglect yordanos gebreamlak director ombuds read more about yordanos gebreamlak director ombuds yordanos gebreamlak is a social worker with wide ranging experience in the nonprofit as well as the public sector the majority of ms gebreamlak s experience has involved work with individuals navigating multiple systems including child welfare education housing and the juvenile legal system prior to joining the office of the family and children s ombuds she worked as an ombuds and later as the deputy director in the office of the education ombuds ann chae juvenile rehabilitation ombuds read more about ann chae juvenile rehabilitation ombuds ann chae is a lswaic with extensive experience in community social welfare within washington state prior to joining ofco ms chae served as an investigator with dshs where she investigated allegations of abuse neglect and exploitation involving vulnerable adults she also previously worked as a tribal social worker with the muckleshoot indian tribe and as a social service specialist with dcyf where she supported families involved in child protective services and child and family welfare services ms kayla elladae juvenile rehabilitation ombuds read more about kayla elladae juvenile rehabilitation ombuds kayla elladae serves as an ombuds for juvenile rehabilitation facilities prior to joining ofco she worked as an ombuds for the special commitment center addressing concerns related to individuals in civil commitment she also has experience as a program evaluator at the kaiser permanente health research institute where she focused on evaluating health programs and services she holds a master of public health from columbia university deborah lurie ombuds read more about deborah lurie ombuds deborah lurie is a licensed attorney with experience representing parents and youth with the king county department of public defense in that position she represented clients in dependencies terminations involuntary commitments at risk youth child in need of services truancy and juvenile offender cases as well as adult misdemeanor and felony proceedings ms lurie graduated from franklin and marshall college and earned her j d at american university washington college of law other places to go for help read more about other places to go for help subscribe to child welfare in the news the impact child fatalities reignite debate about when to remove kids from homes tvw september 03 2025 surge in deaths of children on wa s watch demands action the seattle times july 27 2025 a troubling u s spike in sleep related infant deaths the seattle times january 30 2025 inside olympia family and children tvw march 07 2024 foster kids without stable placements are at risk and pose risks the seattle times november 29 2023 frequently asked questions faqs how do i make a complaint the quickest and easiest way to make a complaint to the office of the family and children s ombuds is through our website at ofco wa gov if you need assistance you can call our office at 206 439 3870 you can also mail a complaint to the office of the family and children s ombuds 6840 fort dent way suite 125 tukwila wa 98188 how does an investigation work the ombuds investigation focuses on the actions and conduct of the state child welfare agency for example the ombuds does not go to a family s home to investigate an allegation of child neglect rather the ombuds would review the actions of child protective services to ensure cps had responded appropriately to an allegation of child neglect the ombuds collects and reviews information and evidence from the complainant state agency staff and other sources and reviews relevant laws regulations policies and procedures once all the information and evidence is collected and analyzed the ombuds determines what happened and whether the state child welfare agency followed state laws rules and agency policies if the allegations in the complaint are substantiated the ombuds will make recommendations to the state agency to resolve the complaint are complaints to the ombuds confidential yes state laws require the ombuds to maintain confidentiality of all matters under investigation including the identity of the complainant unless disclosure is necessary to enable the ombuds to carry out duties and to support recommendations the ombuds may not disclose confidential records obtained from an agency when should someone submit a complaint to the ombuds if you feel the department of children youth and families conduct is harmful to a family child or individual residing at a juvenile rehabilitation facility and inconsistent with laws and policies please submit a complaint while we encourage everyone to try to resolve their concerns directly with the state agency involved you are not required to exhaust other procedures before submitting a complaint to the ombuds what kinds of complaints does the ombuds investigate the office of the family and children s ombuds investigates complaints about the actions or conduct of the washington state department of children youth and families examples of complaint issues include but are not limited to safety and welfare of a child placement of a child in state care family separation and reunification foster care agency conduct parents rights care of an individual in a juvenile rehabilitation facility the ombuds does not investigate complaints about court cases or decisions casa gals law enforcement attorneys or child welfare agencies outside of washington state more faqs home privacy notice intended use governor 2025 office of the family children s ombuds state law requires that all statutes must be written in gender neutral terms unless a specification of gender is intended pursuant to chapter 23 laws of 2013 the term ombudsman was replaced by ombuds