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description=The Pubs Independent Conciliation and Arbitration Service (PICA-Service) offers an accessible, independent, low cost dispute resolution service to the;

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pica service pub governing body pica service pub governing body skip to content home about pgb board members pgb signatory companies pirrs pirrs independent experts pirrs signatory companies pica service pica service panel members picas signatory companies contact us home about pgb board members pgb signatory companies pirrs pirrs independent experts pirrs signatory companies pica service pica service panel members picas signatory companies contact us pubs independent concilliation arbitration service pica service why does pica service exist the pubs independent conciliation and arbitration service pica service offers an accessible independent low cost dispute resolution service to the licensed industry which allows tenants lessees and pub companies breweries with 1 499 pubs to resolve disputes in a fair and timely manner pica service applies to the england wales pub sector codes of practice the pica service is overseen by the pub governing body apply for pica service now need help call us today our phone lines are open monday to friday 9am to 5pm can t call you can also email us at info picaservice co uk 01276 417806 the procedure read the full procedure paper the following diagram provides a brief overview of the pica service procedure applicants should take care to read the procedure thoroughly to digest its contents please note it is a condition of the use of the pica service that disputes must firstly go through the pub company s internal grievance procedure and will not be able to proceed to the pica service without having first undertaken this 1 tenant submits application form statement of complaints registration fee to pica service 2 landlord notice the landlord company will be placed on notice of the applicant s intentions to utilise pica service supported by the statement of complaint 3 confirmation landlord company have 14 days to confirm completeness of the internal grievance procedure 4 internal grievance where internal grievance procedure has not been completed a further 21 days is provided 5 statement of complaint applicant s statement of complaint is issued to landlord company who have 21 days to respond 6 landlord response landlord company s response is issued to the applicant who has 14 days to respond 7 applicant s response applicant s response is issued to landlord company who has 14 days to respond 8 progression application progresses to a panel hearing 9 the panel hearing both parties attend the panel hearing where each is given a 20 minute period to verbally summarise their case to the panel question and answer sessions will follow the parties will then leave and the panel will deliberate in private the outcome of the hearing will be communicated to the parties within a reasonable period of time after the hearing how much does it cost the fees for the pica service are set and become payable upon lodging the application form fees are reviewed annually and attract vat applications to the pica service cannot be progressed without the administrator receiving the registration fee and the statement of complaint the fees received from both parties will be processed prior to the pica service panel hearing in the event that the licensee s dispute disputes are upheld the fee will be returned to the licensee and the pub company brewery will be liable for this payment for further information on the pica service fees refer to the procedure paper or contact the administration team registeration fees tenant lessee 250 vat pub company brewery 250 vat signatory companies these companies agree to follow the standards codes of practice and regulations set by the governing body view all how to apply to pica services to apply to the pubs independent conciliation and arbitration service the initiating party must fill out the application form providing details within the statement of complaint this will need to include a background summary of the complaint as well as the claim amount s applications should be submitted to info picaservice co uk application form the pgb group the pub governing body ltd group is made up of three separate and distinctive schemes companies pgb overall governance body responsible for establishing minimum standards of practice case protocols for pirrs pica service view more pica service pubs independent conciliation arbitration service a dispute resolution service for tied tenants lessees view more pirrs pubs independent rent review scheme a rent dispute resolution procedure for tenants leeses view more 2025 british institute of innkeeping registered office the pub governing body sentinel house ancells business park harvest crescent fleet gu51 2uz tel 44 0 1276 417 806 email info thepubgoverningbody co uk legal website terms of use privacy statement website terms of use privacy statement useful links home about contact us pgb signatory companies pica service pirr scheme home about contact us pgb signatory companies pica service pirr scheme