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welcome to the rail users ireland website welcome to the rail users ireland web site rail users ireland is ireland s national rail users organisation we were established in 2003 to campaign for improved services and conditions on ireland s rail infrastructure our goals are to promote excellent customer service and the implementation of new rail projects in line with international best practise we represent the thousands of rail users across the 26 counties of the republic of ireland home about us campaigns news contact us resources membership members area latest news 2026 timetable consultation the 2026 timetable consultation is very limited in scope with minor retimings across many routes there are no extra services proposed due to the continued lack of fleet due the delays in the dart fleet roll out who let the dogs out nta ignore concerns as to pets on public transport nta recent proposal to permit pets across all public transport raises serious concerns while we at rail users ireland welcomed the consultation as a possibility to place order on the current free for all the nta has gone all in with a proposal which includes no controls or restrictions southside level crossings in dublin iarnród éireann and the nta have been sitting on a report recommending the closure of all level crossings on the southside of dublin for 4 years without taking any steps to start public consultation click a story for more or view all passenger issues rude ignorant staff catering overpriced under stocked and frequently unavailable seat reservations signage and information overcrowding on rail transport report your issues passenger information planned disruptions getting a refund from irish rail eticketing finally irish rail ticketing explained irish rail fare calculator bringing your bike eu passenger rights our policies our policies are based around a hierarchy of needs this is a list of priorities for the typical passenger the list is not exhaustive or definitive but evolves over time download the 2020 policy document current campaigns decent customer service transport 21 car parking fares fare on time we think not more last updated november 18 2024 07 07 36 info railusers ie rail users ireland 2007 2025 disclaimer