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description=Rail Delivery Group brings together Britain s train operators to put customers first, from ticketing and railcards to journey information and accessibility.;

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we put customers at the heart of everything we do accessibility tools invert colors monochrome dark contrast light contrast low saturation high saturation highlight links highlight headings screen reader read mode content scaling 100 font size 100 line height 100 letter spacing 100 skip to main content about us who we are overview our members overview licensed associate members meet the team executive our boards governance working at rdg vacancies careers in rail interactive careers events overview contact us overview about us what we do essential services providing data sources national rail enquiries railcards customer ticket sales real time train journey information rail data marketplace reservations passenger demand forecasting scheme putting customers first improving train performance customer information accessibility and inclusion fares and ticketing digital ticketing to more customers guide to retailing rdg accreditation business travel reservations building a better railway overview attracting new talent sustainability train vs plane violence and intimidation against women and girls celebrating the railway overview world cup of stations what we do media media centre our blog rail staff travel home news forms guides restrictions europe and fip travel irregularities conditions of issue and use eligibility of family members useful information travel in london retired employees and widow er s faqs contact other contacts privacy for safeguarded employees for non safeguarded employees for network rail employees days out 2 for 1 offers non european arrangements heritage and leisure railways seat and sleeper reservations tyne and wear metro caledonian macbrayne hovertravel irish ferries isle of man steam packet red funnel ferries wightlink windermere lake cruises london tramlink operators within the national rail staff travel scheme upgrades to first class residential travel assisted travel status passes luton dart child flat fare leisure travel about us who we are our members meet the team working at rdg contact us what we do we provide essential services that support better customer experience our values accountability support partnership inclusion respect and excellence our history driving collaboration and leadership across britain s rail network read about us train operating companies the companies that operate passenger rail services owning groups the companies that fully or jointly own the passenger rail companies freight operating companies the companies that transport goods by rail track and infrastructure services the companies that manages the rail track and signalling systems other rail industry links for related rail supply chain government and european links read about our members executive meet rdg s executive chair ceo and executive team meet the executive team meet our boards our board is made up of transport experts from owning groups and infrastructure operators meet rdg board governance boards collaborative governance driving a better railway for everyone meet our boards rdg vacancies 0 explore opportunities explore our vacancies page for more information working at rdg careers in rail at school gain real railway experience through projects and site visits apprenticeships available for young people and adult learners graduate schemes the railway engineering graduate scheme for mechanical or electrical engineering interactive careers explore rail careers and real industry journeys general enquiries for enquiries not listed on our contact page please use our general contact details info raildeliverygroup com 020 7841 8000 see all our contact details rail staff travel view the rail staff travel page for queries entitlements and applications rst raildeliverygroup com 020 7841 8274 rail staff travel what we do essential services putting customers first fares and ticketing building a better railway celebrating the railway providing data sources driving transparency systems and data across rail national rail enquiries your gateway to train times fares and updates railcards discounted travel benefits for eligible rail passengers customer ticket sales how to buy tickets and access retail options real time train journey information live updates and status for your rail journeys rail data marketplace sharing data to power rail innovation and transparency reservations booking and managing seats across the rail network passenger demand forecasting scheme research into demand forecasting improving train performance driving reliability and punctuality across britain s rail network customer information providing clear accurate updates to support every journey accessibility and inclusion ensuring accessible inclusive travel for all rail users digital ticketing to more customers expanding mobile and smart ticketing across the rail network guide to retailing helping retailers sell tickets smarter and more efficiently rdg accreditation setting standards for trusted ticketing and retail partners business travel custom travel solutions and fares for corporate journeys reservations booking and managing seats across the rail network attracting new talent strengthening rail s future through skills and recruitment efforts sustainability building a greener lower carbon future for railways train vs plane comparing rail and air on cost carbon and convenience violence and intimidation against women and girls a united effort to improve safety and confidence celebrating the railway showcasing how britain s railways power our economy connect communities and drive progress towards a sustainable future celebrating the railway world cup of stations honouring the stations that have shaped lives and communities across britain for 200 years read about world cup of stations media media centre our blog railway acts to protect passengers and staff with new powers to ban repeat offenders new digital plusbus ticket enables seamless rail and bus travel rail industry and british transport police set out actions to tackle violence and intimidation against women and girls view our media centre 04 dec international day of persons with disabilities on international day of persons with disabilities we are celebrating the collaboration with customers and advocacy gro 08 oct black history month across the rail network to celebrate black history month this october rail delivery group s race equality network 22 feb committed to improving the uk s trains over the last decade more than half of all passenger trains have been replaced or refurbished to make journeys m 07 nov committing to change creating a diverse and inclusive culture last month many organisations celebrated black history month through several educational events with the key theme view all blogs rail staff travel benefit types news forms guides contact us more from rst for safeguarded employees for a legacy british rail or specific carrier colleagues for non safeguarded employees for toc or specific carrier colleagues for network rail employees for network rail colleagues rail staff travel home fip card renewal for 2027 28 11 september 2026 this news item applies only those who already hold a fip card and also either a staff travel card or rail staff leisure card this news item does not 10 sep rst online leisure card renewal for 2026 27 this news item only applies to network rail employees who hold an rst online leisure card it does not apply to holders 07 aug setting the nr only priv discount on an oyster card this news item applies only to non safeguarded staff who entered rail service after 31 march 1996 and hold the rail sta 16 jul rail staff leisure card renewal for 2026 27 this news item only applies to holders of a rail staff leisure card non safeguarded employees it does not apply to h view all news replacement cards forms replace lost stolen damaged or faulty cards family members forms add or declare a spouse partner or child residential travel season ticket application forms request season tickets and residential passes international travel forms apply for international travel facilities change of details forms update name address contact info or status photo upload upload or update your photo view all forms rail staff leisure card staff travel guides for holders of the rail staff leisure card rst online leisure card staff travel guides for holders of the rst online leisure card staff travel card staff travel guides for holders of the staff travel card leaving railway employment understanding travel facility rules after leaving the rail industry view all guides rail staff travel rst raildeliverygroup com 020 7841 8274 see all our contact details railway pensions csu railpen com 0800 012 1117 complaints see complaint details restrictions rules for staff travel use europe and fip european rail staff travel information travel irregularities reporting and penalties for misuse conditions of issue and use terms and obligations for staff travel eligibility of family members criteria for eligible family members more rst useful information practical travel details travel in london using staff travel on tfl faqs answers to common queries privacy how we protect your data we put customers at the heart of everything we do what we do vital for your journey if you ve travelled by train or booked a journey for friends or family you will have used one of our services we are integral to the running of the railway and play a crucial part at every stage of the customer journey read more about us we partner with britain s train operators to put customers at the heart of everything we do delivering essential services and dedicated experts who keep the nation s railway running efficiently we do all of this and more information we provide customers with information on their train service seat reservations we help them reserve their seat discounted fares we offer them discounted fares through railcards additional support we help arrange assistance for those customers that need additional support when travelling by train information we provide customers with information on their train service seat reservations we help them reserve their seat discounted fares we offer them discounted fares through railcards additional support we help arrange assistance for those customers that need additional support when travelling by train read more about us latest activity celebrating the railway customer exploring the value rail travel brings to the economy environment and society including how it supports independent businesses and local communities exploring the value rail travel brings to the economy environment and society including how it supports independent businesses and local communities how we are celebrating the railway violence and intimidation against women and girls customer find out more about our joint commitment to reduce violence and intimidation against women and girls affecting frontline colleagues and passengers violence and intimidation against women and girls smarter information smarter journeys industry the smarter information smarter journeys sisj programme is the industry catalyst for delivering better and simpler customer information the smarter information smarter journeys sisj programme is the industry catalyst for delivering better and simpler customer information to our people and our customers on great britain s railways the aim is to provide customers with all the information they want when and how they want it read about smarter information smarter journeys committed to improving the uk s trains customer over the last decade more than half of all passenger trains have been replaced or refurbished to make journeys more accessible reliable and comfortable over the last decade more than half of all passenger trains have been replaced or refurbished to make journeys more accessible reliable and comfortable that s equivalent to 132 miles placed back to back further than newcastle to sheffield cardiff to coventry or 2 300 football pitches read our commitment media centre view all rail delivery group news and other resources on our media centre portal view all news 11 jun 2026 passengers and rail staff receive more protection passengers and frontline rail staff are set to receive more protection from persistent antisocial behaviour at train stations 02 apr 2026 new digital ticket enables rail and bus travel new digital plusbus ticket enables seamless rail and bus travel 26 mar 2026 rail industry and transport police tackle violence rail industry and british transport police set out actions to tackle violence and intimidation against women and girls in new strategy 28 feb 2025 immersive vr film helps tackle sexual harassment on the railway immersive vr film at liverpool lime street station invites passengers to find out how they can help to tackle sexual harassment on the railway 21 jul 2025 biggest ever rail passenger satisfaction survey launches nationwide 24 may 2025 train travel delivers over a 430m boost to local economies next stop may half term train travel delivers over a 430m boost to local economies 29 apr 2025 85 say rail has role in tackling violence against women and girls 85 say rail has role in tackling violence against women and girls industry sets out safety commitments find more news and resources on our media centre portal see all news see what s happening right now we post events and comment on recent rail related news our members policies accessibility statement anti trust compliance statement modern slavery statement communications protocol policies accessibility statement anti trust compliance statement modern slavery statement communications protocol cookie policy privacy notice transparency principle about codes of practice guidance notes contact us publications about this website sitemap cookie policy privacy notice transparency principle cookie settings about codes of practice guidance notes contact us publications about this website sitemap contact rail delivery group ltd first floor north 1 puddle dock london ec4v 3ds 020 7841 8000 copyright 2025 rail delivery group