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grow question learn vent it makes life interesting the musings of an opinionated sod help me grow human_2 needs you learn more and help recent posts money for nothing lies damn lies and data a reminder that covid may have revealed the best of humanity and the worst of our industry why the best way to prove loyalty is looking both ways be more like walken why i stopped comments read the reason here recent comments john on don t mistake freedom for some as freedom for all rob on don t mistake freedom for some as freedom for all andy cynic on don t mistake freedom for some as freedom for all john on don t mistake freedom for some as freedom for all pete on don t mistake freedom for some as freedom for all search posts search for your host me my blog log some links to peruse why i stopped comments wanna blog subscription will lawyers please note proof the world s mad archives may 2026 april 2026 march 2026 february 2026 january 2026 december 2025 november 2025 october 2025 september 2025 august 2025 july 2025 june 2025 may 2025 april 2025 march 2025 february 2025 january 2025 december 2024 november 2024 october 2024 september 2024 august 2024 july 2024 june 2024 may 2024 april 2024 march 2024 february 2024 january 2024 december 2023 november 2023 october 2023 september 2023 august 2023 july 2023 june 2023 may 2023 april 2023 march 2023 february 2023 january 2023 december 2022 november 2022 october 2022 september 2022 august 2022 july 2022 june 2022 may 2022 april 2022 march 2022 february 2022 january 2022 december 2021 november 2021 october 2021 september 2021 august 2021 july 2021 june 2021 may 2021 april 2021 march 2021 february 2021 january 2021 december 2020 november 2020 october 2020 september 2020 august 2020 july 2020 june 2020 may 2020 april 2020 march 2020 february 2020 january 2020 december 2019 november 2019 october 2019 september 2019 august 2019 july 2019 june 2019 may 2019 april 2019 march 2019 february 2019 january 2019 december 2018 november 2018 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aptitude comment confidence content context corporate evil corporate gaslighting curiosity effectiveness efficiency egovertising evilgenius experience facebook influencers leadership management marketing marketing fail marketing science perspective planning point of view popularity relationships relevance reputation research resonance respect ridiculous strategy stubborness technology toxic positivity trust truth when i was growing up there was a newspaper cartoon called andy capp andy was a cliche of the working class albeit he never actually works and lives in hartlepool in the north east of england andy is married to his long suffering wife flo and despite her working they are almost on the verge of poverty because apart from andy being unemployed he lacks any motivation and thinks he can beat the system because of his smarts by that think early stage manosphere but replacing the sexualization of women with more pure sexism anyway the reason i say this is because i remember one cartoon where flo told andy that they were in debt to the tune of 1000 to which andy replied something like i told you flo if you owe 100 you re a failure if you owe 1000 you re an entrepreneur if you owe a 10 000 you re a businessman and if you owe 1 000 000 you re a government so what this means flo is we re on the way up i don t know why i remember that cartoon among the millions of things i ve seen over the years but it has always left a lasting impression on me which may explain why i ve tended to only seek or listen to the advice i ve got from people who either failed trying or succeeded by doing sounds obvious doesn t it yet everyday i read hear watch people spouting unsolicited advice about subjects they have almost zero right or credibility to do mistaking opinion as fact interest as knowledge knowledge as expertise or ego as cleverness no wonder a famous football manager once told me to always learn from winners not players look i get we all do this to some degree but there s a big difference between spouting an opinion or perspective and acting like you re the indisputable all knowing god of all the point is regardless what andy capp says we would not take his proclamations as fact we might accept it s what he thinks is fact but not what is true for all and yet more and more i m witnessing business blindly follow the statements and proclamations of people who are the real life modern version of andy capp kinda because while they do have jobs and while they have even been successful in them they are now telling people how to succeed in areas they have absolutely no right to talk about not just because many have never worked in those areas but they have a track record of making terrible choices when developing ideas outside of their core area of knowledge enter mark zuckerberg i m not doubting he s smart i m not doubting he loves technology i m not even doubting his successes however why are so many people listening and investing in his version of the future when not only is it designed around his ego and need for power and control not to mention his desperation to be talked about in the same breath as steve jobs this is a person who spent blew lost us 80 billion on the metaverse eighty fucking billion dollars i get innovation is expensive i appreciate all technology needs time to evolve i acknowledge that i have two of their quest headsets but 80 billion to put it in context the iphone is said to have cost anywhere between 150 million and 3 2 billion the creation of google maps is said to have cost around 1 billion to initially develop even the a380 aircraft the biggest passenger aircraft in the history of aviation only cost around 25 35 billion to build and to add even more context 80 billion dollars is the equivalent of being the 90th placed country in the world by gdp ok so zuck s 80 billion was spent over a long period of time compared to how gfp figures are calculated but still in fact this suggests zuck is someone who stubbornly believes he is always right or at the very least refuses to acknowledge where things aren t working or where things need improving sadly we see this same sort of arrogance in our industry where someone is successful in a particular disciple or with a particular agency or with a particular piece of work or with a particular promotion and then suddenly they believe they are more knowledgable more successful and more authoritative than every other person in every other industry regardless of their actual level of experience and expertise and what is worse is they get away with it because like zuck too many people hang onto their words like gospel even though in many ways they re speaking the same delusional clap trap as andy capp which suggests 2 uncomfortable truths 1 the real problem with ego is not the person spouting the nonsense but the people who choose to believe loud confidence over real experience 2 andy capp may have been right because it does seem in business the more you lose the more people believe you re a success comments off on money for nothing lies damn lies and data may 14 2026 6 15 am filed under 2026 a bit of inspiration apathy attitude aptitude banks brand brand suicide clients comment communication strategy consultants corporate evil corporate gaslighting embarrassing moments management marketing marketing fail mediocrity microsoft money perspective process relationships reputation standards stupid technology over the 20 years of writing this blog i ve written a bunch of posts about corporate stupidity but of all the things i ve seen or been exposed to one act stands above all when they try to gaslight their customers into believing the removal of a product and or service is a demonstration of how much they value and care about their customers we ve seen it with anz bank when they tried to say reducing bank account interest to basically nothing was their way of aiding financial responsibility we ve seen it with nike when they claimed the best way to serve their customers was to stop customers being able to order nike products from overseas and closing down their app and now this yep microsoft are saying that to prove they re always improving their microsoft 365 service a service millions pay a monthly subscription for they are going to remove a feature that many people use that s right contrary to popular interpretation they have decided improvement means deletion which begs the question whose improvement are they talking about something tells me it s their bank account ok so they say that many but not all of the features are available in other products that you get as part of your subscription but this is just bullshit they don t tell people what those products are they don t tell people how to use them in a way that will give them what they were using microsoft publisher for they don t even fucking help you transfer all your existing microsoft publisher documents and files into something you can use or turn to later nope all they do is say we re going to stop putting money into this product you better save them as pdf s or you ll lose them and while we re at it you better learn how to educate yourself and adapt your products so they fit with what we ve decided you need even though we never asked you and keep charging you an increased subscription fee surely they know this is the opposite of good service surely they realise this is not improving their product surely they understand customers can see through this bullshit in some ways i hope they don t because while it would mean they re thick as shit it would also mean they re at least not trying to gaslight us but i am afraid it might be both because microsoft s ability to fuck themselves and their customers thanks to terrible decisions is legendary windows phones bing search the killing of office the shit that is teams skype nokia co pilot and basically 99 of the ui of 99 of their products this is a company that wants us to believe their vision of ai is one that is good for humanity and yet their behavior is more dictatorship than democracy but as i pointed out at the top of this post they re not alone we re constantly seeing companies attempting to gaslight their customers with claims that by deleting a service they re offering a better service even though they don t offer an alternative and if they do it s either not as good or costs even more which demonstrates 4 things many companies care more about maxing money than doing good things that earn them money many companies are gaslighting themselves more than customers because we sure as shit aren t falling for this rubbish most companies demonstrate the corporate culture is all about managing up rather than doing what is actually right for their customers most companies hire consultancies because they validate their bad behaviour rather than hold them to standards and expectations of customers which is why when a company goes on about how good their nps score is remember it s coming from a faceless data point based on an average of other players in their category rather than the voice of customers and how they evaluate the service in terms of anything and everything they experience and endure in their day more proof that there s lies damn lies and not just statistics but customer data comments off on lies damn lies and data a reminder that covid may have revealed the best of humanity and the worst of our industry may 13 2026 6 15 am filed under 2026 a bit of inspiration advertising agency culture attitude aptitude comment complicity confidence conformity consultants creative development creativity culture differentiation experience marketing marketing fail relationships relevance retail technology i was going through some old photos when i saw this that s right banana republic used the pandemic as an opportunity to shame people who were struggling to work from home while trying to also care for the people in their home including having to teach their kids their schoolwork to look better for their work calls oh i know some people will say this was good marketing seizing an opportunity to drive their business at a time where commerce was expected to suffer when we know the opposite was true but it s not if anything it s ambulance chasing marketing where the only consideration is can i make money out of this person regardless of their situation and that s the thing between good and shit marketing the knowledge that just because you can doesn t mean you should the fact they literally call these scarves video chat accessories is so overt it s breath taking and sickening but to be fair they weren t the only one adopting this strategy i remember a uk based kitchen company that suggested you should go thousands into debt to have your kitchen updated so you can do your future work calls in a room that presented you in a more professional wealthy successful light the big problem with a lot of our industry is our disregard for customers actually that s wrong it s our ab...