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description=This Privacy Notice is here to help you understand what user data we collect on Setapp.com, why we collect it, and how we use it.;

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arings between departments of software development analytics security it services and customer support for our legitimate interests for macpaw merger divestiture restructuring reorganization dissolution or other sale or transfer of some or all of our assets whether as a going concern or as part of bankruptcy liquidation or similar proceeding for our legitimate interests and comply with legal obligations set forth by applicable data protection laws standard contractual clauses as approved by the european commission eu us dpf and macpaw corporate confidentiality obligations zendesk 989 market street san francisco california 94103 united states our customer service solution provider to provide you with information upon your requests to perform terms of use with you and comply with legal obligations set forth by applicable data protection laws privacy and data protection commitments can be found here binding corporate rules can be found here google llc usa analytics communication service and marketing data handling provider to provide you service s and to optimize your user experience as well as improve content per your consent or our legitimate interests when applicable standard contractual clauses as approved by the european commission eu us dpf cookieyes cookieyes limited 3 warren yard warren park wolverton mill milton keynes mk12 5nw united kingdom company number 13074037 vat number gb381305513 cookie consent management tool to manage collection of cookies and other tracking technologies via site to document your consent and provide you with a clear and transparent cookie banner to perform terms of use with you and comply with legal obligations set forth by applicable data protection laws data processing terms of use following this link refer to our cookie notice to find more details functional software inc d b a sentry sentry 45 fremont street 8th floor san francisco ca 94105 our saas partner in development maintenance and errors fixing for our legitimate interests standard contractual clauses as approved by the european commission eu us dpf eu u s dpf uk extension to the eu u s dpf and swiss u s dpf certification can be found here cloudflare inc 101 townsend st san francisco ca 94107 usa our partner for content delivery network cdn security and ddos protection for our legitimate interests cloudflare data processing addendum can be found here aws amazon web services inc our partner in data hosting and storage computing resources to manage and operate our infrastructure for performance of terms of use with you aws data processing addendum can be found here campaign monitor marigold 11 lea ave nashville tn 37210 e mail marketing partner per your consent and our legitimate interests where applicable services privacy statement can be found here calendly calendly inc 115 e main st ste a1b buford ga 30518 usa sales tool partner to download demos through the website to perform terms of use with you and our legitimate interests where applicable data processing addendum can be found here apple apple inc one apple park way cupertino ca 95014 usa distribution and management platform your interactions with app store to perform terms of use with you data and privacy apple commitments can be found here iterable 201 spear street suite 1050 san francisco ca 94105 e mail marketing partner per your consent and our legitimate interests where applicable iterable privacy notice can be found here for more information about our other marketing activities and analytics follow the section conducting customer surveys and other interactions below for more information about third parties whom we engage for marketing and analytics via site follow our cookie notice follow the section conducting customer surveys and other interactions to learn more about what data we process for our analytics and marketing when you run the website our cookie notice applies legal obligations we may disclose or allow government and law enforcement officials access to your personal data in response to a subpoena search warrant or court order or similar requirement or in compliance with applicable laws and regulations such disclosure or access may occur if we believe in good faith that we are legally compelled to do so disclosure is appropriate in connection with efforts to investigate prevent or take action regarding actual or suspected illegal activity fraud or other wrongdoing or such disclosure is required to protect our legitimate business interests including the security or integrity of our products and services sometimes we might need to give your personal information to government officials or law enforcement this could happen if they give us a legal order like a subpoena search warrant or court order or if the law requires us to share it we would only do this if we truly believe we have to follow the law and must share your information we think sharing your information could help investigate stop or take action against illegal activities fraud or other harmful behavior we need to protect our business including keeping our products and services secure and working properly conducting customer surveys and other interactions we also receive personal data when you participate in a focus group contest activity or event request support interact with our social media accounts or otherwise communicate with macpaw we interact with you upon your consent all macpaw account holders will continue to receive transactional messages related to our service s even if you unsubscribe from promotional emails transactional messages mean important communication with you that for example may concern software setup payment confirmation or any updates to our services and licenses the legal basis for sending you transactional messages is the performance of the terms of use with you when you use services we can also use your contact data to send you customer and satisfaction surveys we will use the results of the surveys to improve our services and deliver you the customized content by doing so we rely on your consent we may collect your personal data when you take part in things like contests focus groups events surveys or when you chat with us on social media or reach out for help we only do this if you say it s okay even if you unsubscribe from our promotional emails if you have a macpaw account we ll still send you important service messages like when you set up software make a payment or there s an update to your app or license these are called transactional messages and we send them because they re part of the service we promised to provide we may also ask for your feedback in customer satisfaction surveys we ll use what you tell us to make our services better and show you content that fits your interests and we ll only send these surveys if you ve agreed to it duration of personal data storage we have developed and implemented an internal data retention and destruction notice that governs processing activities and scenarios we have carefully developed for each specific activity specific terms for keeping your personal data the legal basis we rely on and justifications as well as data destruction methods when retention periods expire we store your personal data for the fulfillment of our contractual obligations and providing services under the terms of use we keep your data during the term of the terms of use to find out more please refer to the terms of use for the purpose of sending you newsletters we keep your data for as long as we retain your consent you may revoke your consent at any time by clicking unsubscribe in the email footer for the fulfillment of tax and accounting obligations in accordance with our legal obligations we will retain your personal data usually for 10 years depending on the applicable law cookies data and other log files will be stored until the relevant cookies expire you can always check the duration of cookie storage in our consent management tool we have set the duration in the cookie banner metrics and log data will be stored for the duration not exceeding 12 months for our internal analytics for the purposes of improving our service s we will retain your data for 3 years when we process your data for the purposes of exercising your rights as the data subject and respond to your access requests we will retain your data for 5 years when we process your data for the purpose of establishing exercising or defending against legal claims we will keep the data for as long as it is necessary to defend our specific rights and interests and in the case of a dispute until the final execution of the binding decision of the competent supervisory authority upon expiration of data storage we will securely destroy your data in accordance with our data retention and destruction notice and applicable laws and regulations if we seek to retain your personal data on file on the basis that a further opportunity may arise in the future we will inform you with notice seeking your explicit consent to retain your personal data for a fixed period on that basis if you believe that we are keeping your data illegally please send the respective notice request to email protected we will review your request at our earliest convenience and delete your data unless we are required by law to keep it for a longer period or unless we can demonstrate legitimate grounds for processing that override your interests rights and freedoms if deletion is impossible we will securely store your personal data and isolate it from any further processing until deletion is permitted we have special rules about how long we keep your personal information and how we get rid of it when we don t need it anymore we store your personal data when you use our services we keep your information for as long as you re using our services if you want to know more check out our terms of use for newsletters we keep your information as long as you want to get our newsletters you can always click unsubscribe at the bottom of any email if you don t want them anymore for tax and money stuff we usually need to keep some of your information for about 10 years because the law says we have to cookie information we only keep this until the cookies expire you can see how long that is in the cookie banner when you visit our website measurements and records we keep these for up to 12 months to make our service better we keep information for 3 years when we re using it to improve what we offer you when you ask about your data if you ask us questions about your information we keep records of that for 5 years for legal protection if we need your information to protect ourselves in legal matters we keep it until the issue is completely finished when it s time to delete your information we do it safely following our special rules and what the law requires sometimes we might ask if we can keep your information longer in case we need it later if this happens we ll ask you directly and tell you exactly how long we want to keep it if you think we re keeping your information when we shouldn t be please email us at email protected we ll look at your request as soon as we can we ll delete your information unless we legally need to keep it or have a really good reason to keep it if we can t delete it right away we ll store it safely and not use it until we can delete it properly security and confidentiality we are committed to protecting the privacy and security of your personal data we have recently achieved iso 27001 certification for setapp demonstrating our dedication to maintaining a high standard of information security management this internationally recognized standard sets requirements for establishing implementing maintaining and continually improving an information security management system isms here s how we ensure the security and confidentiality of your personal data information security policies we have established a comprehensive set of information security policies that guide our data protection practices which are regularly reviewed and updated to remain effective access control access to personal data is strictly controlled we employ user authentication role based access controls and encryption to prevent unauthorized access to your data data encryption your personal data is encrypted both in transit and at rest using industry standard encryption methods to prevent unauthorized access or disclosure risk management we conduct regular risk assessments to identify potential security threats and vulnerabilities this proactive approach helps us to implement effective measures to mitigate identified risks security awareness and training our employees receive regular training on information security and data protection best practices to ensure they understand the importance of maintaining data privacy incident management we have established a comprehensive incident response plan to quickly and effectively address any security incidents or breaches this includes processes for detection containment investigation and communication data integrity and accuracy we implement measures to ensure the accuracy and completeness of personal data and prevent unauthorized alterations physical and environmental security our data centers and office locations are protected by physical security controls such as access restrictions surveillance and environmental controls to safeguard against physical threats supplier security and vendor check we assess and monitor our suppliers and vendors to ensure they meet our high standards of data protection and information security regular audits and continuous improvement as part of our iso 27001 certification we conduct regular internal and external audits of our isms to identify areas for improvement and ensure ongoing compliance with security standards find our iso 27001 certification by following this link or visit our trust center we work hard to protect your personal information and keep it secure we re proud that our setapp service has earned a special safety certificate called iso 27001 which shows we take security very seriously ways we protect your information safety rules we have created careful safety rules that everyone in our company follows we check and update these rules regularly to make sure they work well controlling who can see your information not everyone can see your personal information we use special passwords different levels of access for different employees and scramble your information so strangers can t read it scrambling your information we use special computer codes to jumble up your information when it travels through the internet and when it s stored this means even if someone tried to look at it they couldn t understand what they were seeing watching for dangers we regularly look for possible safety problems so we can fix them before anything happens teaching our team everyone who works with us learns about keeping information safe we have special training so everyone ...