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ant managed wordpress hosting wordpress hosting convesio container for wp vip wordpress care plan email services kloudemail kloudemail kloudemail plans kloudemail suite kloudemail basic kloudemail comparison email archiving hosted exchange hosted exchange plans hosted exchange comparison information archiving m365 exchange email m365 email only email security email encryption google workspace google workspace plans microsoft 365 microsoft 365 email apps microsoft 365 email apps microsoft 365 exchange email productivity apps microsoft 365 exchange email only microsoft 365 office apps no email microsoft 365 comparison 365 kloudemail bundle microsoft 365 apps kloudemail bundle search for search search login to my account customer center my kloudemail webmail login my control panel setup wizard support center my hosted exchange hosted exchange owa hosted exchange control panel my ms365 login domain names domain new domain name registration transfer domain name to karthost domain name transfer check list websites websites ezwp express ezwp landing page ezwp restaurant managed wordpress hosting wordpress hosting convesio container for wp vip wordpress care plan email solutions email solutions microsoft 365 microsoft 365 microsoft 365 email apps microsoft 365 exchange email productivity apps microsoft 365 exchange email only microsoft 365 office apps no email microsoft 365 comparison 365 kloudemail bundle microsoft 365 apps kloudemail bundle start here access billing account updates if you were a simpleurl client and your services are now with karthost use this quick guide to log in reset your password understand billing and update your account details so renewals and new orders don t fail access your karthost customer center go to the logins page on karthost com and click customer center or use the login link in your most recent karthost email reset your password required for 1st time access on the login screen click forgot password and follow the instructions to receive a reset email to the email address all karthost customer center emails have been sent to create a strong unique password you don t use anywhere else note the minimum length and other requirements for this critical password review update account details once logged in use the account details link in the main menu confirm your billing address phone number and primary email are correct and complete missing details can cause renewals or new orders to fail understand how billing works now invoices are generated ahead of the due date based on your billing cycle and if you have a valid card on file they auto pay on the due date if you prefer to pay manually remove your card from payment methods and be sure to pay invoices on or before the due date to avoid suspension or termination kloudemail hosting customer accounts completed kloudemail basic accounts our brand name from simple online solutions invoices renewals automatically generated created quarterly 15 days before due date annual 30 days before due date please read invoices will be paid with your credit card on file your credit card is saved after 1st payment on any invoice domain name hosting only customer accounts effective 11 22 2024 all domains are now under karthost s account with enom invoices renewals automatically generated created annual 30 days before due date please pay your open invoices instead of clicking on renew on domain please read invoices will be paid with your credit card on file your credit card is saved after 1st payment on any invoice there are no refunds for domain name renewals or registrations due dates on domain invoicing are 5 days before expiration date frequently asked questions faqs billing and payments what happens after my 1st payment recurring billing auto pay activated karthost customer center will submit your card information to stripe com where it is stored we do not have access to your full card number only the last four digits and the expiration date your auto payments are made to your invoices on their due date stripe stores a token on your karthost customer account that will allow us to submit your next invoices to stripe for payment on the due date of your invoice you do have the option to delete the card on file at any time in your karthost customer center account in your payment methods if you do not have a card on file for auto payments or as long as you are making the invoice payments on or before their due dates you will see no disruption of service how do i pay for my email services going forward billing will be handled through your karthost customer center account your first billing cycle at karthost we are honoring the pricing you paid at simple online solutions your invoice will show kloudemail s basic price with a promo discount reducing the price to the sos rate of 5 qtr per email the promo is valid for the first quarter only pricing for kloudemail basic 10 15 2024 pricing is 2 95 per month for the first mailbox then 2 35 for each additional mailbox on the same domain pricing for kloudemail basic 03 01 2026 is 4 05 per month for the first mailbox then 3 45 for each additional mailbox on the same domain what forms of payment does karthost offer during this transition we will only accept major debit credit cards mastercard or visa debit credit cards will function just like debit credit cards moving forward we plan to offer paypal and ach in 2025 note for security reasons your card is stored in the vault of our card processor stripe what billing cycle do you offer most products and services you can choose between monthly quarterly semi annual and annual for services with recurring billing of less than 10 a month we will set you up for quarterly or annual billing for instructions to add a credit debit card see our tutorial section and the topic how to add a credit debit card to your account can i change the debit credit card on file yes anytime you like please remember that our automation uses your default card to pay invoices since you can have multiple cards on file remember when a new card is added and you want it to be used automatically make sure to make it the default card i m in texas do i have to pay sales tax if you are a texas resident billing address has a texas address karthost must charge texas sales tax currently 8 25 texas sales tax will be charged for email services website hosting related services and other web it services we offer sales tax will not be charged for domain names or domain name idprotection privacy protection when do you email invoices for kloudemails and domains karthost customer center will generate an invoice for your next recurring invoice based on your billing cycle we will email a reminder notice 2 days before due date advising you we will be submitting your invoice for payment to your card on file on the due date upon payment of the invoice you will receive another email marked as paid with the transaction information at the very bottom of the invoice all invoices are viewable inside your account at the karthost customer center invoice creation schedule domains are 30 days before due date that is 5 days before expiration date monthly 14 days quarterly 15 days annually 30 days includes semi annually biennially how do i cancel a domain that has an invoice created already you will need to set the auto renewal status to off as long as you do this before the due date on the invoice the system will automatically remove it from the invoice here are the steps to disable auto renewal for your domain name on karthost log in to your karthost account navigate to your domain management section select the specific domain you want to modify and then look for the auto renew option which you can toggle off to disable automatic renewal key steps login to karthost access your karthost account using your credentials click on domains in top menu a resulting drop down menu will appear and click on my domains or you can click the box showing xx domains select your domain click on the specific domain name you want to change the auto renewal setting for column auto renew shows if it is enabled or disabled you do have the option to sort any column and change view from all entries to active expired canceled click on auto renew left menu you can now toggle the auto renew off return to my domains by either the domains my domains in the top menu or my domains in the breadcrumb menu you will now see domain as disabled in auto renew column we do have a karthost knowledgebase on this and are working on updating the screenshot to our new theme we added 1st of october account details and password reset tutorials step 1 how to log into your new account please do not setup a new account log into karthost customer center at https customercenter karthost com login link found on karthost com at top right my account customer center user name your email address to which all announcements were sent password forgot reset you will have to request a password reset no one knows the password and it must meet the minimum requirements we do encourage you to create a unique password not to be used anywhere else click here to view our karthost knowledgebase article on the steps to reset your password step 2 how to complete your account activation complete your account details login into your account look for your name in the red box look for the update button in the red box below your name click it to be taken to the account details page we need you to fill in all missing information please and thank you step 2 how to complete your account activation tutorial complete your account details open tutorial in a new tab how to add a credit debit card to your account login to your karthost customer center account once logged in click on your name account owner s name at the top right of the page select payment methods from the drop down menu on the resulting page click the red add new credit card the type form will load and description option used to identify the card to you card number the actual credit or debit number expiry date mm yy month year format cvv cvc2 the security code on your card billing address the default is your customer center profile add a new address if a card you wish to use has a different billing address add it now click the red save changes when an invoice is generated in your account the default card on file will be used to pay your invoice on the invoice due date to see the life cycle of a karthost invoice about karthost what changes should i expect with the transition to karthost the primary changes will be in the who you pay where you go for support and where you login to webmail we want this transition to go as smoothly as possible where do i go for support after the transition support will be provided by karthost we will give you new contact details and instructions on how to reach your account with us in the karthost customer center does karthost offer any additional services for the kloudemail service you will be able to upgrade if you wish to kloudemail suite you can add email archiving to your service and add the ability to send encrypted email phishing protection advanced spam malware protection and link protection how do i pay for my email services going forward billing will be handled through your karthost customer center account very soon we will provide information on how to activate your account for payments and manage your billing preferences first for the first full billing cycle you are with karthost we plan on honoring the pricing you were paying at simple online solutions after that our regular pricing will be in effect current pricing is 2 95 per month for the first mailbox then 2 35 for each additional mailbox on the same domain password for your account in the karthost customer center requirements minimum of 12 characters more is better at least 1 uppercase letter at least 1 lowercase letter at least 1 numeral at least 1 special character like _ etc make the password strength meter turn green never use sequential letters which are numbers of 3 or more like the following abc wxy 123 789 etc after setting your password save it in a safe place on paper not on a computer if you do not have one recommend 1password com as a very secure password maybe this should be in its own faq right below the to log into your faq reference both to each other email service kloudemail service will there be any changes to my email service the only big change is the name of our branding you will hear the email service you are used to called by a different name kloudemail basic and kloudemail suite your email service will continue functioning as it always has as kloudemail basic there will be no interruptions or changes to your existing email mailbox accounts data or how it works how do i access my email after the transition webmail if you like you can continue to use the simple online solutions webmail portal until it s taken down or immediately you can use the karthost kloudemail webmail portal at https webmail kloudemail com email client you will continue using your current email client e g outlook apple mail thunderbird etc on your desktop or laptop phone or tablet without any changes will i lose any emails or data during this transition no all your emails contacts and calendar items will remain intact there is no migration of data involved in this process does karthost offer other types of email service yes we have three other email services when you are ready to upgrade hosted exchanged allows all devices to sync email email folders calendar events contacts tasks to do list to all your devices microsoft 365 exchange email and optional microsoft 365 apps google workspace does karthost charge for email aliases we only charge for mailboxes you can add as many email aliases and email groups as you like note on january 1 2025 if you have only email aliases on a domain name the service will be charged for one email mailbox regardless if you wish to use it or not service will be billed annually or quarterly how can i reset my mailbox password you have two places you can do this if you do not know the current password 1 in your karthost customer center here is a link to the tutorial password change for kloudemail mailbox via your customer center portal account 2 in your kloudemail control panel you can do more to manage your mailboxes aliases and groups than in the customer center but it does have its own login if you need to give it to your it learn more changing passwords for email mailboxes in the kloudemail control panel how to add email aliases you can have as many email aliases as you need at no charge as long as you have at least one mailbox you might wonder what is an email alias if you do not know click this link what is an email alias add in customer center email alias setup in karthost customer center add in kloudemail control panel adding an email alias forwarder i have more than one email why do i have only one account all accounts for ...