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Text of the page (random words):
accricloud status subscribe to updates subscribe x get email notifications whenever accricloud creates updates or resolves an incident email address enter otp resend otp in seconds didn t receive the otp resend otp by subscribing you agree to our privacy policy this site is protected by recaptcha and the google privacy policy and terms of service apply get incident updates and maintenance status messages in slack subscribe via slack by subscribing you acknowledge our privacy policy in addition you agree to the atlassian cloud terms of service and acknowledge atlassian s privacy policy visit our support site get the atom feed or rss feed critical ssl certificate vulnerability subscribe update the vendor we are partnered with to supply wildcard ssl certificates has revoked some of the certificates we had re installed in response to the emudhra leak on wednesday despite following the directions they had requested us to take for those affected whom we either maintain dns or have delegated access to dns we have obtained new certificates and they have been installed on their respective freedom webservers for those affected whom we do not maintain or otherwise have access to your dns our customer support team will be reaching out to you with a request to add or update a dns txt record for your root domain this record is used by our vendor to validate your domain which is required in order to obtain the new certificate files please process the request as soon as you receive it for the rest of our customers that have a standard ssl certificate through us these were not affected by the recent leak and no action on your part needs to be taken oct 23 2026 12 35 edt monitoring a fix has been implemented and we are monitoring the results oct 21 2026 19 19 edt update as part of deploying the main accrisoft ssl certificate we need to run builds for dev rc and production channels service interruption is expected but we anticipate no longer than the previous interruption that occurred today due to emergency builds please bear with us during this process we are making efforts to complete it as quickly as possible oct 21 2026 15 19 edt identified we have obtained all of the new wildcard certificate files and the customer care team is currently reaching out to the customers that have one with their given files we are in the process of deploying the certificate file for accrisoft com s domains and we will begin installing the rest of the certificates to their respective webservers once this has completed oct 21 2026 14 50 edt investigating we are currently investigating the scope of impact on our infrastructure in regards to the recent emudhra intermediate ca leak what we currently know all accrisoft customers that have a wildcard ssl certificate through us that we provide our provider has issued new certificates that must be installed on all applications that use the certificate before 3 00 pm et any applications not using the updated certificate files after that point will go offline we are working on retrieving these certificate files and distributing them to their appropriate parties asap oct 21 2026 12 55 edt subscribe to incident subscribe to updates for critical ssl certificate vulnerability via email you ll receive email notifications when incidents are updated via email subscribe to incident by subscribing you agree to our privacy policy this site is protected by recaptcha and the google privacy policy and terms of service apply modern hosting operational software production operational software release candidate operational software development operational api operational api gateway operational cdn operational infrastructure autoscaling operational load balancing and routing operational low level compute operational non relational database operational object storage operational object storage archive operational page request logging operational relational database operational relational database caching operational security encryption operational serverless computing operational software golden image management operational software orchestration and compute operational data stream operational resource organization and cost tracking operational domain registration hosting operational us east 1 operational us east 2 operational us west 1 operational facial recognition operational bi reporting operational database migration operational automated notifications operational us west 2 operational accricloud inter connectivity operational freedom licensing operational ecosystem operational hosted dns partial outage dns root servers operational dns updates operational registrar operational ashburn va united states iad operational atlanta ga united states atl operational boston ma united states bos operational buffalo ny united states buf partial outage calgary ab canada yyc operational charlotte nc united states clt operational chicago il united states ord operational columbus oh united states cmh operational dallas tx united states dfw operational denver co united states den operational detroit mi united states dtw operational honolulu hi united states hnl operational houston tx united states iah operational indianapolis in united states ind operational jacksonville fl united states jax operational kansas city mo united states mci operational las vegas nv united states las operational los angeles ca united states lax operational mcallen tx united states mfe partial outage memphis tn united states mem operational mexico city mexico mex partial outage miami fl united states mia operational minneapolis mn united states msp operational montgomery al united states mgm operational montréal qc canada yul operational newark nj united states ewr operational norfolk va united states orf partial outage omaha ne united states oma partial outage philadelphia united states phl operational phoenix az united states phx operational pittsburgh pa united states pit operational port au prince haiti pap operational portland or united states pdx operational queretaro mx mexico qro operational richmond virginia ric operational sacramento ca united states smf operational salt lake city ut united states slc operational san diego ca united states san operational san jose ca united states sjc operational saskatoon sk canada yxe operational seattle wa united states sea operational st louis mo united states stl operational tallahassee fl united states tlh operational tampa fl united states tpa operational toronto on canada yyz operational vancouver bc canada yvr operational winnipeg mb canada ywg operational third party services operational cdn service operational always online operational cdn cache operational cdn cache purge operational firewall operational image resizing operational credit card processing operational email marketing events api usa operational email marketing metrics api usa operational email marketing sending domains api usa operational email marketing sending ips api usa operational email marketing smtp api usa operational email marketing smtp delivery usa operational email marketing transmissions api usa operational email marketing templates api usa operational sso management api operational sso user authentication operational sso tenant logs operational sso other operational sso user authentication operational sso management api operational sso other operational sso tenant logs operational sso cdn operational sso management dashboard operational sso other operational templating operational transactional email operational training hosting app operational training hosting embeds operational training hosting encoding operational training hosting stats operational training hosting uploads operational analytics operational accrisoft teamwork operational analytics operational api operational dashboard operational logs operational stream operational infrastructure resource management operational infrastructure management auditing operational infrastructure configuration auditing operational infrastructure health notifications operational governance infrastructure operational legacy server monitoring operational object storage querying operational governance organizational operational security alerts and automation operational security assessment operational security auditing operational sms and email notifications operational software cicd operational software compilation and testing operational software production release scheduling operational software version control operational email and support tickets operational document storage and sharing operational document software operational calendar software operational user administration console operational spreadsheet software operational slideshow software operational resource migration tracking operational data presentation operational confluence administration operational confluence authentication and user management operational confluence comments operational confluence create and edit operational confluence notifications operational confluence ios app operational confluence android app operational confluence purchasing licensing operational confluence search operational confluence view content operational product design mockups operational status operational email notifications operational http pages operational https pages operational sms notifications operational status embed widget operational system metrics operational third party components external operational third party components status operational conferences operational meetings operational phone operational search operational archive message operational file transfers operational user profiles and presence operational chat messaging operational chat operational web client operational web portal operational download center operational dashboard reporting operational recording operational meeting dial in telephony operational live transcription operational archiving operational in meeting chat polling operational calling inbound outbound operational project management operational platform operational billing operational workdocs operational apps framework operational other functionalities operational files operational communication operational api operational integrations operational automations operational search operational notifications operational login sso operational dashboards operational scrum operational administration operational authentication and user management operational automation operational create and edit operational notifications operational search operational viewing content operational operational degraded performance partial outage major outage maintenance past incidents oct 24 2026 no incidents reported today oct 23 2026 unresolved incident critical ssl certificate vulnerability oct 22 2026 no incidents reported oct 21 2026 critical software vulnerabilities resolved all webservers have been patched to address the vulnerabilities oct 21 16 09 edt monitoring the patch has been pushed out to all software channels and we are monitoring the results oct 21 12 46 edt update we are starting emergency maintenance for our software to address these vulnerabilities service interruptions are expected during this time but we do not have a solid estimate on how long these interruptions may last the vulnerabilities being addressed are critical in nature so immediate resolution is being prioritized we will update this incident with more information as we continue the patching process oct 21 12 01 edt identified we are aware of the recent discovery of two critical vulnerabilities within php our devs are currently working on installing the emergency patch that has been released to address these vulnerabilities once the patch is ready to be deployed we will begin maintenance of all of our servers immediately oct 21 10 53 edt oct 20 2026 no incidents reported oct 19 2026 no incidents reported oct 18 2026 no incidents reported oct 17 2026 no incidents reported oct 16 2026 no incidents reported oct 15 2026 no incidents reported oct 14 2026 sparkpost integration issues resolved we have received a brief summary from our third party vendor our email provider made an unintended change to our account that limited sending between 09 10 utc on 11 october and 09 41 utc on 13 october the change occurred on the provider s environment and is now fully resolved oct 14 11 11 edt update email sending through our third party email provider has been restored and broadcast emails form notifications and transactional emails are being delivered normally action recommended form submissions email notifications to staff and members were not sent during this incident please review all form submissions received from october 11 through approximately 4 00 am edt on october 13 so none are missed email campaigns campaigns that could not be delivered on october 12 should be resent today scheduled emails emails scheduled for today will be delivered as planned campaign statistics sends opens and clicks for campaigns sent during this window may be incomplete or inaccurate we are still waiting on a root cause analysis from our email delivery provider and will post another update once we have it if you are still having email delivery issues please contact accrisoft support oct 13 10 28 edt monitoring our third party smtp and email marketing services have been restored as per the vendor we are partnered with we will provide another update when the vendor provides us with more information on what the root cause of the service disruption was oct 13 08 01 edt identified we have received reports of errors when sending broadcast emails with the message daily sending limit reached some customers may also see missing or incorrect statistics such as sends opens and clicks on recent campaigns we are working with our email delivery provider to find the cause and restore normal sending and reporting we will post another update as soon as we know more oct 12 10 55 edt oct 13 2026 oct 12 2026 oct 11 2026 no incidents reported oct 10 2026 no incidents reported incident history powered by atlassian statuspage