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t via email via sms afghanistan 93 albania 355 algeria 213 american samoa 1 andorra 376 angola 244 anguilla 1 antigua and barbuda 1 argentina 54 armenia 374 aruba 297 australia cocos christmas island 61 austria 43 azerbaijan 994 bahamas 1 bahrain 973 bangladesh 880 barbados 1 belarus 375 belgium 32 belize 501 benin 229 bermuda 1 bolivia 591 bosnia and herzegovina 387 botswana 267 brazil 55 brunei 673 bulgaria 359 burkina faso 226 burundi 257 cambodia 855 cameroon 237 canada 1 cape verde 238 cayman islands 1 central africa 236 chad 235 chile 56 china 86 colombia 57 comoros 269 congo 242 congo dem rep 243 costa rica 506 croatia 385 cyprus 357 czech republic 420 denmark 45 djibouti 253 dominica 1 dominican republic 1 egypt 20 el salvador 503 equatorial guinea 240 estonia 372 ethiopia 251 faroe islands 298 fiji 679 finland aland islands 358 france 33 french guiana 594 french polynesia 689 gabon 241 gambia 220 georgia 995 germany 49 ghana 233 gibraltar 350 greece 30 greenland 299 grenada 1 guadeloupe 590 guam 1 guatemala 502 guinea 224 guyana 592 haiti 509 honduras 504 hong kong 852 hungary 36 iceland 354 india 91 indonesia 62 iraq 964 ireland 353 israel 972 italy 39 jamaica 1 japan 81 jordan 962 kenya 254 korea republic of 82 kosovo 383 kuwait 965 kyrgyzstan 996 laos 856 latvia 371 lebanon 961 lesotho 266 liberia 231 libya 218 liechtenstein 423 lithuania 370 luxembourg 352 macao 853 macedonia 389 madagascar 261 malawi 265 malaysia 60 maldives 960 mali 223 malta 356 martinique 596 mauritania 222 mauritius 230 mexico 52 monaco 377 mongolia 976 montenegro 382 montserrat 1 morocco western sahara 212 mozambique 258 namibia 264 nepal 977 netherlands 31 new zealand 64 nicaragua 505 niger 227 nigeria 234 norway 47 oman 968 pakistan 92 palestinian territory 970 panama 507 paraguay 595 peru 51 philippines 63 poland 48 portugal 351 puerto rico 1 qatar 974 reunion mayotte 262 romania 40 russia kazakhstan 7 rwanda 250 samoa 685 san marino 378 saudi arabia 966 senegal 221 serbia 381 seychelles 248 sierra leone 232 singapore 65 slovakia 421 slovenia 386 south africa 27 spain 34 sri lanka 94 st kitts and nevis 1 st lucia 1 st vincent grenadines 1 sudan 249 suriname 597 swaziland 268 sweden 46 switzerland 41 taiwan 886 tajikistan 992 tanzania 255 thailand 66 togo 228 tonga 676 trinidad and tobago 1 tunisia 216 turkey 90 turks and caicos islands 1 uganda 256 ukraine 380 united arab emirates 971 united kingdom 44 united states 1 uruguay 598 uzbekistan 998 venezuela 58 vietnam 84 virgin islands british 1 virgin islands u s 1 yemen 967 zambia 260 zimbabwe 263 enter mobile number edit number send otp enter the otp sent resend otp in 30 seconds to receive sms updates please verify your number to proceed with just email click subscribe by subscribing you agree to our privacy policy subscribe to incident cloud support operational location de fkb operational compute operational storage operational network operational managed kubernetes operational supporting services operational provisioning operational private cloud operational logging service operational monitoring service operational location de fra operational compute operational cubes operational storage operational network operational managed kubernetes operational supporting services operational provisioning operational object storage operational logging service operational monitoring service operational location de fra 2 operational compute operational cubes operational storage operational network operational managed kubernetes operational supporting services operational provisioning operational object storage operational logging service operational monitoring service operational location de txl operational compute operational cubes operational storage operational network operational managed kubernetes operational supporting services operational provisioning operational object storage operational private cloud operational logging service operational monitoring service operational location es vit operational compute operational cubes operational storage operational network operational managed kubernetes operational supporting services operational provisioning operational object storage operational logging service operational monitoring service operational location fr par operational compute operational storage operational cubes operational managed kubernetes operational provisioning operational supporting services operational network operational logging service operational monitoring service operational location gb bhx operational compute operational cubes operational storage operational network operational managed kubernetes operational supporting services operational provisioning operational logging service operational monitoring service operational location gb glo operational private cloud operational location gb lhr operational compute operational cubes operational storage operational network operational managed kubernetes operational supporting services operational provisioning operational logging service operational monitoring service operational location us ewr operational compute operational storage operational network operational managed kubernetes operational supporting services operational provisioning operational logging service operational monitoring service operational location us las operational compute operational storage operational network operational managed kubernetes operational supporting services operational provisioning operational logging service operational monitoring service operational location us mci operational compute operational storage operational network operational managed kubernetes operational provisioning operational supporting services operational logging service operational monitoring service operational apis and frontends operational data center designer dcd operational cloud api operational billing api operational reseller api operational activity log api operational global services operational backup service operational clouddns operational database as a service dbaas operational monitoring as a service maas operational content delivery network cdn operational ai model hub operational iam operational container registry operational accounts and billing operational gpu server operational operational degraded performance partial outage major outage maintenance scheduled maintenance automated migration to ionos mariadb api v2 aug 24 2026 14 00 aug 28 2026 06 00 utc overview we are rolling out an important upgrade to ionos mariadb all existing mariadb clusters utilizing api v1 will be automatically migrated to the new mariadb api v2 this migration unlocks several new capabilities including support for newer mariadb versions extended backup retention up to 365 days for point in time recovery and integration with ionos observability for performance monitoring customer impact migration process zero downtime your databases will remain fully accessible throughout the entire migration process no connection changes your existing connection strings will continue to work without any modifications automated the migration of the cluster itself requires no manual intervention on your part key dates milestones august 17 2026 v1 cluster creation disabled it will no longer be possible to provision new mariadb v1 clusters august 31 2026 mariadb api v1 end of life api v1 will be fully deprecated all integrations must be updated to v2 action required post migration while the cluster migration is automated you will need to update your integrations and tools to interface with the new v2 environment before the august 31 2026 deadline api integrations update your scripts and api calls to use the new mariadb v2 api infrastructure as code update your terraform configurations to utilize the mariadb v2 provider sdks upgrade any application integrations to the mariadb v2 sdk version upgrades if applicable if you are currently running mariadb 10 6 please plan an upgrade to a higher version 10 11 11 4 11 8 or 12 3 before the end of august 2026 what s new in mariadb api v2 new version support added support for mariadb 11 4 11 8 and 12 3 alongside 10 6 and 10 11 advanced backups maintain backups with a retention period of up to 365 days enabling long term point in time recovery observability integration opt in to connect mariadb v2 with ionos observability for detailed performance metrics note observability usage is billed separately if you experience any issues or have questions regarding this migration please reach out to our support team at support cloud ionos com affected services database as a service dbaas location global services posted on aug 13 2026 10 13 utc action required ionos in memory db api v1 full deprecation aug 31 2026 14 00 16 00 utc overview we are officially transitioning ionos in memory db to a new enhanced api v2 architecture the new v2 platform is powered by valkey an open source key value datastore maintained by the linux foundation and provides significant upgrades to snapshot retention and observability because of the architectural changes automatic migration is not possible all customers must manually migrate their data and update their endpoints to v2 before the end of life deadline to avoid service interruption deprecation timeline v1 cluster creation disabled august 4 2026 it is no longer possible to provision new in memory db v1 clusters existing clusters continue to operate normally in memory db v1 end of life august 31 2026 critical deadline full decommissioning of api v1 all remaining v1 instances will be permanently switched off on this date new snapshot pricing applies september 1 2026 standard pricing for the enhanced v2 snapshot features takes effect all v2 snapshots are included at no additional cost prior to this date required migration steps to ensure your applications continue to run smoothly please complete the following migration procedure before august 31 2026 1 provision a v2 instance api dcd and sdk access available now create a new in memory db v2 instance using the v2 api documentation you can select valkey versions 8 8 1 or 9 2 migrate your data only if data persistence is required load your existing v1 data into the new v2 instance because valkey is compatible with standard redis clients and tools you can use your existing toolset for this transfer 3 update application endpoints update your application connection strings to point to the new v2 instance no application code changes are required as valkey acts as a drop in replacement what to expect in in memory db v2 powered by valkey built on the robust open source datastore supported by the linux foundation fully compatible with standard redis clients enhanced snapshots move from single snapshot limitations to multi snapshot retention keep backups for up to 365 days for long term point in time recovery note new snapshot pricing applies starting sept 1 2026 reflecting the upgraded infrastructure ionos observability optional seamlessly integrate your database with ionos observability to track performance metrics and logs this feature is entirely optional and billed separately upon enablement if you require assistance with your migration plan or have any questions about the transition to valkey please refer to https docs ionos com cloud databases in memory db how tos migrate from v1 v2 or contact our customer support team affected services database as a service dbaas location global services posted on aug 13 2026 12 32 utc past incidents aug 24 2026 no incidents reported today aug 23 2026 ip reservation not possible resolved this incident has been resolved aug 23 17 49 utc identified the issue has been identified and a fix is being implemented aug 21 08 18 utc investigating currently it s not possible to reserve or handle ip blocks neither in dcd nor via api our teams are investigating the issue we will keep you updated aug 21 07 52 utc object storage service restrictions resolved this incident has been resolved aug 23 17 48 utc investigating we are currently investigating an issue where buckets and object storage keys are not displayed in the data center designer it is currently not possible to access alter create and delete buckets and keys via the data center designer aug 23 12 47 utc aug 22 2026 no incidents reported aug 21 2026 aug 20 2026 scheduled maintenance managed kubernetes frankfurt de fra completed the scheduled maintenance has been completed aug 20 17 00 utc in progress scheduled maintenance is currently in progress we will provide updates as necessary aug 20 14 00 utc scheduled to further improve performance and stability of our control plane we are conducting a maintenance on managed kubernetes in frankfurt de fra thu 20 aug 16 00 19 00 cest some clusters will have their kubernetes api briefly unavailable typically under 2 minutes 5 minutes at most worker nodes and running workloads are unaffected no action required affected services managed kubernetes location location de fra aug 20 11 56 utc cloud support telephone support reduced capacity resolved we managed to get back to normal capacity so support is back to normal availability thank you for the patience aug 20 08 18 utc update the situation is still unchanged so best would be to please reach out via email aug 17 13 31 utc identified there may be periods of increased waiting times when calling ionos cloud support by phone we ask customers and partners to contact cloud support via the dcd form or email instead aug 14 14 50 utc aug 19 2026 no incidents reported aug 18 2026 no incidents reported aug 17 2026 disabling mariadb cluster creation via api v1 completed the scheduled maintenance has been completed aug 17 16 00 utc in progress scheduled maintenance is currently in progress we will provide updates as necessary aug 17 14 00 utc scheduled effective aug 17 2026 ionos cloud will permanently disable the creation of new dbaas mariadb clusters via api v1 this is a preliminary step in our transition to the upgraded mariadb v2 infrastructure what does this mean for you new cluster provisions any automated scripts ci cd pipelines sdks or iac tools e g terraform attempting to create new mariadb clusters using api v1 after aug 17 2026 will be rejected existing clusters there is no impact on existing mariadb v1 clusters all running v1 instances will remain fully operational and accessible as usual required actions for new deployments to deploy new mariadb clusters going forward you must transition your provisioning automation to mariadb v2 update api calls integrations switch your scripts sdks and terraform configurations to use the mariadb v2 api and providers review supported versions mariadb v2 supports versions 10 11 11 4 11 8 and 12 3 looking ahead automated cluster migrations existing mariadb v1 clusters will be automatically migrated to the v2 infrastructure by ionos with zero downtime connection endpoints will remain unchanged you will receive separate status updates and communications as the migration rollo...