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Text of the page (random words):
investigating we are actively responding to a critical vulnerability affecting all versions of cpanel whm this vulnerability impacts the authentication process and could allow unauthorized access if left unmitigated more information from cpanel is available here https support cpanel net hc en us articles 40073787579671 critical vulnerability with cpanel whm login authentication our team is working alongside vendor guidance and implementing proactive safeguards to protect environments as an immediate precaution we have temporarily restricted access to cpanel whm interfaces on the following ports 2082 2083 2086 and 2087 restricted access will remain in place until a patch is developed and deployed this action is being taken to prevent potential unauthorized access while a permanent fix is finalized impact restricting access to cpanel whm ports via a network firewall block during this time customers will not be able to login to either whm or cpanel unless they use a cloud vpn connection no impact to hosted websites applications email or services we are closely monitoring the official patch release from cpanel and will deploy it as quickly as possible once mitigations are no longer required normal access will be restored until a patch is released by cpanel customers will need to utilize a cloud vpn connection to access whm or cpanel or reach out to support via live chat or ticket for assistance whm or cpanel assistance instructions on how to create a cloud vpn user can be found here https www liquidweb com help docs portal account account security setting up your cloud vpn if you require access to cpanel and whm please feel free to reach out to us via chat or open up a support ticket with your request and we will be happy to assist you no additional action is required at this time we will provide additional updates to this status page as more information is made available apr 28 2026 14 45 edt subscribe to incident subscribe to updates for critical authentication vulnerability on cpanel whm via email and or text message you ll receive email notifications when incidents are updated and text message notifications whenever liquid web services creates or resolves an incident via email via sms afghanistan 93 albania 355 algeria 213 american samoa 1 andorra 376 angola 244 anguilla 1 antigua and barbuda 1 argentina 54 armenia 374 aruba 297 australia cocos christmas island 61 austria 43 azerbaijan 994 bahamas 1 bahrain 973 bangladesh 880 barbados 1 belarus 375 belgium 32 belize 501 benin 229 bermuda 1 bolivia 591 bosnia and herzegovina 387 botswana 267 brazil 55 brunei 673 bulgaria 359 burkina faso 226 burundi 257 cambodia 855 cameroon 237 canada 1 cape verde 238 cayman islands 1 central africa 236 chad 235 chile 56 china 86 colombia 57 comoros 269 congo 242 congo dem rep 243 costa rica 506 croatia 385 cyprus 357 czech republic 420 denmark 45 djibouti 253 dominica 1 dominican republic 1 egypt 20 el salvador 503 equatorial guinea 240 estonia 372 ethiopia 251 faroe islands 298 fiji 679 finland aland islands 358 france 33 french guiana 594 french polynesia 689 gabon 241 gambia 220 georgia 995 germany 49 ghana 233 gibraltar 350 greece 30 greenland 299 grenada 1 guadeloupe 590 guam 1 guatemala 502 guinea 224 guyana 592 haiti 509 honduras 504 hong kong 852 hungary 36 iceland 354 india 91 indonesia 62 iraq 964 ireland 353 israel 972 italy 39 jamaica 1 japan 81 jordan 962 kenya 254 korea republic of 82 kosovo 383 kuwait 965 kyrgyzstan 996 laos 856 latvia 371 lebanon 961 lesotho 266 liberia 231 libya 218 liechtenstein 423 lithuania 370 luxembourg 352 macao 853 macedonia 389 madagascar 261 malawi 265 malaysia 60 maldives 960 mali 223 malta 356 martinique 596 mauritania 222 mauritius 230 mexico 52 monaco 377 mongolia 976 montenegro 382 montserrat 1 morocco western sahara 212 mozambique 258 namibia 264 nepal 977 netherlands 31 new zealand 64 nicaragua 505 niger 227 nigeria 234 norway 47 oman 968 pakistan 92 palestinian territory 970 panama 507 paraguay 595 peru 51 philippines 63 poland 48 portugal 351 puerto rico 1 qatar 974 reunion mayotte 262 romania 40 russia kazakhstan 7 rwanda 250 samoa 685 san marino 378 saudi arabia 966 senegal 221 serbia 381 seychelles 248 sierra leone 232 singapore 65 slovakia 421 slovenia 386 south africa 27 spain 34 sri lanka 94 st kitts and nevis 1 st lucia 1 st vincent grenadines 1 sudan 249 suriname 597 swaziland 268 sweden 46 switzerland 41 taiwan 886 tajikistan 992 tanzania 255 thailand 66 togo 228 tonga 676 trinidad and tobago 1 tunisia 216 turkey 90 turks and caicos islands 1 uganda 256 ukraine 380 united arab emirates 971 united kingdom 44 united states 1 uruguay 598 uzbekistan 998 venezuela 58 vietnam 84 virgin islands british 1 virgin islands u s 1 yemen 967 zambia 260 zimbabwe 263 enter mobile number edit number send otp enter the otp sent resend otp in 30 seconds to receive sms updates please verify your number to proceed with just email click subscribe subscribe to incident message and data rates may apply by subscribing you agree to the atlassian terms of service and the atlassian privacy policy this site is protected by recaptcha and the google privacy policy and terms of service apply api operational dns operational cloud dedicated operational cloud vps hosting operational cpanel major outage interworx operational plesk operational object storage operational vmware cloud operational vmware private cloud operational business email operational load balancers operational cloud load balancers operational shared load balancers dc2 operational shared load balancers dc3 operational shared load balancers dc4 operational shared load balancers dc5 operational network operational lan network operational phx network operational ams network operational data centers operational dc2 lan operational dc3 lan operational dc4 phx operational eu ams operational management portal operational support services operational chat operational case operational phone operational operational degraded performance partial outage major outage maintenance scheduled maintenance scheduled network maintenance dc2 and dc3 may 4 2026 06 00 07 00 edt our network engineering team will perform scheduled network maintenance to implement minor configuration changes and maintain operational stability date time may 04 2026 6 00 am duration 1 hour expected impact no customer facing impact is expected during this maintenance window services are expected to remain fully operational throughout the maintenance period affected locations dc2 dc3 we appreciate your understanding as we continue to maintain a stable and reliable network environment thank you for your continued support system maintenance reference cc 13423 posted on may 01 2026 17 33 edt scheduled maintenance power infrastructure dc3 may 6 2026 05 30 08 00 edt our engineers will be performing scheduled maintenance on power distribution infrastructure supporting a subset of customer services in our dc3 data center in lansing michigan this maintenance window will be for 2 5 hours and will improve system reliability and help prevent potential equipment issues or service disruptions in the future maintenance window may 06 2026 05 30am 08 00am et expected impact there should be no customer facing impact to this change as only redundant power supplies will be unplugged at any time with the other power supply powering the server services are expected to remain fully operational throughout the maintenance period our support team will be on standby should you have any questions or concerns you can reach us via live chat https portal liquidweb com email support liquidweb com we appreciate your understanding and patience as we continue working to improve the reliability and performance of our infrastructure maintenance reference cc 13439 posted on may 01 2026 18 41 edt scheduled network maintenance dc3 may 8 2026 22 30 may 9 2026 00 30 edt liquid web network engineers will be performing scheduled maintenance on network infrastructure supporting a subset of customer services in our dc3 data center in lansing michigan this maintenance will improve the efficiency and capacity of our network there is no expected service interruption however during this maintenance some customers may briefly experience degraded network performance our support team is on standby if you need any help or have questions or concerns you can connect with us through the following channels live chat https my nexcess net email support liquidweb com we appreciate your understanding and patience as we work to provide you with a better service thank you for your continued support system maintenance reference cc 13411 posted on may 01 2026 13 57 edt network upgrades dc2 lan may 12 2026 04 00 10 00 edt liquid web network engineers will be performing scheduled maintenance on networking devices within one of our lansing data centers dc2 while there should be no noticeable issues to clients brief latency may be noticed or occur as network traffic shifts between alternate transits the maintenance window will begin at 4 00 am edt on may 12th 2026 and is expected to last approximately 4 6 hours our support team is on standby if you need any help or have questions or concerns you can connect with us through the following channels live chat https my liquidweb com email support liquidweb com we appreciate your understanding and patience as we continue working to improve the reliability and performance of our infrastructure system maintenance reference cc 13379 posted on may 01 2026 13 14 edt network upgrades in dc3 lan may 13 2026 03 30 09 30 edt liquid web network engineers will be performing scheduled maintenance on networking devices within one of our lansing data centers dc3 while there should be no noticeable issues to clients brief latency may be noticed or occur as network traffic shifts between alternate transits the maintenance window will begin at 3 30 am edt on may 13th 2026 and is expected to last approximately 4 6 hours our support team is on standby if you need any help or have questions or concerns you can connect with us through the following channels live chat https my liquidweb com email support liquidweb com we appreciate your understanding and patience as we continue working to improve the reliability and performance of our infrastructure system maintenance reference cc 13380 posted on may 01 2026 13 17 edt past incidents may 2 2026 no incidents reported today may 1 2026 no incidents reported apr 30 2026 no incidents reported apr 29 2026 unresolved incident critical authentication vulnerability on cpanel whm apr 28 2026 apr 27 2026 scheduled maintenance object storage infrastructure completed the scheduled maintenance has been completed apr 27 10 00 edt in progress scheduled maintenance is currently in progress we will provide updates as necessary apr 13 10 00 edt scheduled we will be performing scheduled maintenance on our object storage infrastructure to replace hardware components and optimize system balance this routine maintenance is designed to enhance the long term performance and stability of our data center environment our engineering teams will be managing a hardware replacement and data rebalancing process over the coming days this work is being performed to ensure the cluster remains well balanced and operates within optimal capacity thresholds no customer impact is expected during this maintenance period all work is being performed under strict change controls and will be closely monitored by our engineering teams to ensure a smooth and seamless experience the optimization process is expected to take approximately one to two weeks to complete we appreciate your patience and understanding if you need any assistance our support team is available 24 7 via live chat or at support liquidweb com apr 10 18 06 edt apr 26 2026 no incidents reported apr 25 2026 no incidents reported apr 24 2026 mysql service disruption via mysql community repo resolved this incident has been resolved apr 24 21 09 edt monitoring we continue to actively monitor the situation related to unintended mysql upgrades triggered via the mysql community repo during cpanel nightly updates our teams remain engaged with both the cpanel and mysql teams and their investigations are still ongoing the previously identified workaround continues to be applied on affected systems to prevent further impact and we are closely observing system stability we understand the importance of a permanent resolution and will share further updates as soon as more information becomes available or once a fix is confirmed if you have any questions or need assistance please reach out via live chat or by submitting a support case thank you for your continued patience apr 24 01 20 edt update the cpanel nightly updates are triggering system updates which has resulted in servers running mysql 8 4 being upgraded to mysql 9 7 this appears to be due to the official mysql community repo making mysql 9 7 available causing dnf yum to recognise it as the latest version this issue stems from a bug within the mysql repositories that is allowing automatic upgrades to the next major version we have raised this with the mysql team as well we are currently in touch with the cpanel team who have opened an internal case and are actively investigating the matter a workaround is being implemented on affected servers and we will continue to provide updates here as more information becomes available if you have any questions or require assistance please contact us via live chat or by submitting a support case thank you for your patience and understanding apr 23 01 08 edt identified we are currently observing mysql failure alerts across multiple servers initial investigation indicates the issue may be related to an automatic upgrade from mysql 8 4 to 9 7 via yum on systems using the mysql community repository mysql community repo this upgrade via the mysql community repo is likely contributing to the ongoing service disruptions we have identified the issue and our teams are actively working on remediation and service restoration if you have any questions or require assistance please contact us via live chat or submit a support case apr 22 09 25 edt investigating we are currently observing mysql failure alerts across multiple servers initial investigation suggests the issue may be related to an automatic upgrade from mysql 8 4 to 9 7 via yum on systems using the mysql community repository mysql community repo this upgrade via the mysql community repo is likely contributing to the ongoing service disruptions if you have any questions or require assistance please contact us via live chat or submit a support case we appreciate your patience and will continue to provide updates as progress is made apr 22 07 02 edt apr 23 2026 dc4 networking switch issues resolved this incident has been resolved apr 23 01 55 edt monitoring our engineers have fixed the problematic switch and it is now resolved aff...