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panama 507 paraguay 595 peru 51 philippines 63 poland 48 portugal 351 puerto rico 1 qatar 974 reunion mayotte 262 romania 40 russia kazakhstan 7 rwanda 250 samoa 685 san marino 378 saudi arabia 966 senegal 221 serbia 381 seychelles 248 sierra leone 232 singapore 65 slovakia 421 slovenia 386 south africa 27 spain 34 sri lanka 94 st kitts and nevis 1 st lucia 1 st vincent grenadines 1 sudan 249 suriname 597 swaziland 268 sweden 46 switzerland 41 taiwan 886 tajikistan 992 tanzania 255 thailand 66 togo 228 tonga 676 trinidad and tobago 1 tunisia 216 turkey 90 turks and caicos islands 1 uganda 256 ukraine 380 united arab emirates 971 united kingdom 44 united states 1 uruguay 598 uzbekistan 998 venezuela 58 vietnam 84 virgin islands british 1 virgin islands u s 1 yemen 967 zambia 260 zimbabwe 263 enter mobile number edit number send otp enter the otp sent resend otp in 30 seconds to receive sms updates please verify your number to proceed with just email click subscribe subscribe to incident message and data rates may apply by subscribing you agree to our privacy policy the atlassian terms of service and the atlassian privacy policy this site is protected by recaptcha and the google privacy policy and terms of service apply about this site welcome to the scaleway status website here you can view the status of all scaleway services across all products and availability zones azs you can check how subscribe manage your email status updates and how to receive status notifications on slack here https www scaleway com en docs account reference content scaleway status updates elements products degraded performance account operational apis degraded performance apple silicon operational audit trail operational billing operational block storage degraded performance cockpit operational container registry operational data warehouse operational databases degraded performance developer tools operational domains operational edge service operational elastic metal degraded performance elements console operational environmental footprint operational file storage operational generative api operational iam operational instances degraded performance iot hub operational jobs operational kafka operational kubernetes kapsule operational load balancer operational managed inference operational messaging and queuing operational network operational object storage operational observability operational public gateway operational secret manager operational serverless container operational serverless functions operational serverless database degraded performance transactional email operational vpc operational web hosting operational website operational clusters for apache spark operational elements az operational fr par 1 operational fr par 2 operational fr par 3 operational nl ams 1 operational nl ams 2 operational nl ams 3 operational pl waw 1 operational pl waw 2 operational pl waw 3 operational it mil 1 operational it mil 2 operational it mil 3 operational dedibox products under maintenance dedibox operational hosting under maintenance san operational dedirack under maintenance dedibackup operational domains operational rpn operational dedibox console operational dedibox vps operational dedibox datacenters under maintenance dc1 under maintenance dc2 operational dc3 operational dc4 operational dc5 operational ams operational miscellaneous degraded performance excellence degraded performance bookmyname operational saagie products operational product 1 aco operational product 2 bou operational product 3 bv operational product 6 sipdev operational product 7 sipint operational operational degraded performance partial outage major outage maintenance scheduled maintenance serverless functions containers pl waw infrastructure upgrade nov 3 2026 09 00 17 00 cet on 11 03 from 9 00 am utc we will perform a mandatory upgrade on our pl waw infrastructure this upgrade aims to fix a few issues most notably a bug preventing functions containers instances to downscale properly to zero even if no traffic is received this will also include changes allowing us to improve overall performance and prepare for the next features while we tried our best to reduce impacts to users some of them are inevitable while we rollout the upgrade expected impacts are users running functions containers instances will restart several times as a result requests could be buffered while new instances are started causing cold starts even for functions containers with min_scale set to 1 functions containers with no running instances won t be impacted 5xx errors while calling functions containers as we restart system components to perform the upgrade some in flight requests especially long running ones might be terminated before completion users might also notice flakiness slow requests timeouts but client retries should be able to succeed we will keep you updated and will inform you when the upgrade is finished we sincerely apologize for any inconvenience posted on oct 26 2026 11 57 cet elastic metal par 2 scheduled maintenance infrastructure modernization em i215e nvme servers nov 4 2026 09 00 nov 5 2026 09 00 cet a technical modernization process is currently underway on selected infrastructure in the par2 availability zone impacted servers em i215e nvme dedicated servers with tag migration_required action required impacted customers have received a dedicated email to perform a complimentary migration to a new server before november 4 2026 unmigrated servers will be proactively powered off on november 4 2026 to allow completion of the maintenance work our support team remains at your disposal to assist you throughout this migration process posted on oct 22 2026 17 23 cest serverless functions containers nl ams infrastructure upgrade nov 5 2026 09 00 17 00 cet on 11 05 from 9 00 am utc we will perform a mandatory upgrade on our nl ams infrastructure this upgrade aims to fix a few issues most notably a bug preventing functions containers instances to downscale properly to zero even if no traffic is received this will also include changes allowing us to improve overall performance and prepare for the next features while we tried our best to reduce impacts to users some of them are inevitable while we rollout the upgrade expected impacts are users running functions containers instances will restart several times as a result requests could be buffered while new instances are started causing cold starts even for functions containers with min_scale set to 1 functions containers with no running instances won t be impacted 5xx errors while calling functions containers as we restart system components to perform the upgrade some in flight requests especially long running ones might be terminated before completion users might also notice flakiness slow requests timeouts but client retries should be able to succeed we will keep you updated and will inform you when the upgrade is finished we sincerely apologize for any inconvenience posted on oct 30 2026 11 03 cet serverless functions containers fr par infrastructure upgrade nov 9 2026 09 00 17 00 cet on 11 09 from 9 00 am utc we will perform a mandatory upgrade on our fr par infrastructure this upgrade aims to fix a few issues most notably a bug preventing functions containers instances to downscale properly to zero even if no traffic is received this will also include changes allowing us to improve overall performance and prepare for the next features while we tried our best to reduce impacts to users some of them are inevitable while we rollout the upgrade expected impacts are users running functions containers instances will restart several times as a result requests could be buffered while new instances are started causing cold starts even for functions containers with min_scale set to 1 functions containers with no running instances won t be impacted 5xx errors while calling functions containers as we restart system components to perform the upgrade some in flight requests especially long running ones might be terminated before completion users might also notice flakiness slow requests timeouts but client retries should be able to succeed we will keep you updated and will inform you when the upgrade is finished we sincerely apologize for any inconvenience posted on oct 30 2026 11 00 cet past incidents nov 1 2026 container registry fr par api unreacheable upstream request timeout resolved between 8 00 pm and 9 30 pm requests to the container registry api in the fr par region returned the following error upstream request timeout nov 1 22 17 cet oct 31 2026 no incidents reported oct 30 2026 fr par serverless sql db all sql databases are unavailable resolved this incident has been resolved oct 30 10 53 cet monitoring a fix has been implemented and we are monitoring the results oct 29 11 00 cet update we are continuing to work on a fix for this issue oct 29 10 31 cet identified serverless sql is experiencing performance degradation serverless sql databases are repeatedly restarting and our team is actively investigating the issue oct 29 09 59 cet oct 29 2026 webhosting pf 13 issue resolved this incident has been resolved oct 29 15 13 cet investigating customers on pf 13 may currently experience database connection issues as a result cms applications like wordpress might be unavailable and display database connection errors our team is now investigating oct 28 19 39 cet nl ams 20 of client requests failed with http 503 errors resolved october 28 2026 16 14 to 16 27 utc approximately 20 of serverless containers requests in nl ams returned http 503 errors and some active client connections may have been interrupted oct 29 14 28 cet generative apis glm 5 3 model unavailability resolved this incident has been resolved oct 29 11 49 cet investigating 10 06 requests on model had experienced elevated timeouts 10 15 model has been unavailable 10 50 fix has been applied oct 27 12 03 cet tem tem ip address blacklist resolved the ip address 51 159 124 109 has been blacklisted by spamhaus it is possible that some emails may still be rejected if this listing is cached the incident for this ip address lasted from date listed october 28 2026 6 46 49 pm date removed october 28 2026 8 54 39 pm oct 29 08 43 cet investigating the ip address 51 159 124 109 has been blacklisted by spamhaus oct 29 08 30 cet oct 28 2026 kapsule it mil infrastructure migration completed the scheduled maintenance has been completed oct 28 19 00 cet in progress scheduled maintenance is currently in progress we will provide updates as necessary oct 28 07 00 cet scheduled on wednesday 28th of october from 7 00 am utc to 7 00 pm utc we will perform a mandatory upgrade on our it mil infrastructure this upgrade aims to improve etcd performance issues on it mil this migration will cause some downtime on the apiserver and controllers operators apiservers will be down for a few minutes controllers and operators will be restarted in loops until migration is complete kubelet will be restarted too we will keep you updated and will inform you when the upgrade is finished we sincerely apologize for any inconvenience oct 27 10 37 cet kapsule fr par nodes may fail to spawn due to a missing node image resolved this incident has been resolved oct 28 18 07 cet investigating 2026 10 26 11 40 37 gmt 1 a new image was released for kapsule nodes unfortunately the release seems to be only partial and some regions might not have the right image id this may cause nodes to be unable to spawn oct 26 13 18 cet kapsule fr par node agent upgrade completed the scheduled maintenance has been completed oct 28 18 00 cet in progress scheduled maintenance is currently in progress we will provide updates as necessary oct 27 09 00 cet scheduled the kapsule node agent k8s agent which manages the kubernetes components installed on nodes will be upgraded in place on kapsule nodes impact none expected on workloads only the agent itself is replaced and restarted no kubernetes component kubelet containerd runc cni plugins will be restarted reinstalled or upgraded nodes will not be drained cordoned or rebooted and pods will keep running kosmos external nodes are not affected oct 26 09 49 cet kafka it mil completed the scheduled maintenance has been completed oct 28 12 00 cet in progress scheduled maintenance is currently in progress we will provide updates as necessary oct 28 10 00 cet scheduled on wednesday october 28th 2026 from 10 00 am to 12 00 am cet we would like to inform you that a scheduled operation will take place on kafka in it mil reason for maintenance migration of an infrastructure component during the maintenance window your kafka client might be disconnected from the server it will automatically reconnect to another server the products will remain available but there might be a disruption of the service for some minutes we will keep you updated and will inform you when the upgrade is finished we sincerely apologize for any inconvenience oct 27 16 25 cet oct 27 2026 managed database ams new instances can t be provisioning resolved this incident has been resolved oct 27 17 33 cet update we are continuing to investigate this issue oct 27 17 33 cet investigating since 14 51 utc new rdb instance can t be provisioning in ams oct 27 17 32 cet serverless containers it mil impossible to create serverless containers resolved this incident has been resolved oct 27 15 27 cet investigating 12 00 serverless container creation is currently unavailable in it mil due to communication issues within the kubernetes cluster oct 27 15 23 cet bookmyname php emergency migration multiple service regressions resolved this incident has been resolved oct 27 11 36 cet identified on 2026 10 21 a critical php rce cve 2026 109618 109619 cvss 9 2 forced an emergency migration of the bookmyname services the migration introduced php compatibility regressions in legacy code impacting customers since 2026 10 21 oct 23 16 24 cest oct 26 2026 generative api s deepseek v4 1 flash timeouts resolved some requests to the deepseek v4 1 flash model had experienced elevated timeouts the situation has been resolved oct 26 09 48 cet support delays in ticket processing resolved this incident has been resolved oct 26 09 46 cet identified en raison d un volume exceptionnellement élevé de demandes le traitement des tickets en cours peut prendre plus de temps que d habitude nos équipes sont pleinement mobilisées afin de rétablir la situation et de traiter les demandes dans les meilleurs délais nous vous remercions pour votre patience et votre compréhension due to a high volume of requests the processing of ongoing tickets may take longer than usual our teams are fully mobilized to restore normal service and handle requests as quickly as possible thank you for your patience and understanding oct 8 18 35 cest support call handling delays resolved this incident has been resolved oct 26 09 44 cet identified due to a high volume of requests 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