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description=Access expert support for your Epilog Laser system. Find troubleshooting guides, maintenance procedures, software downloads, and contact information all in one place at the Epilog Support Center.;

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Text of the page (random words):
epilog support center epilog support center skip to main content advanced search add machine fusion pro fusion edge fusion maker fusion galvo zing mini helix fibermark fusion fusion m2 legend 36ext legacy systems add category getting started usage and operation service and repair search laser machines fusion pro fusion edge fusion maker fusion galvo mini helix zing fibermark fusion fusion m2 legend 36ext legacy support submit a ticket order status submit payment shop parts accessories resources owner s manuals software firmware downloads register your machine training remote session laser machines laser machines select your laser from the menu to the right you ll then be taken to relevant articles videos and tutorials for your specific machine fusion pro fusion ascent fusion galvo fusion edge fusion maker mini helix zing fibermark fusion fusion m2 legend 36ext legacy view all support support service whether you re facing technical issues or need troubleshooting advice we re just a message away submit a ticket support training start your laser engraving journey parts accessories available online shop now order status use your ord number to check the status of your service order submit payment need to pay for an quote click here support resources owner s manuals software firmware downloads register your machine remote session support process submit a ticket results found 0 support center technical documentation step by step guides expert support advanced search add machine fusion pro fusion ascent fusion galvo fusion edge fusion maker zing mini helix fibermark fusion fusion m2 legend 36ext legacy systems add category getting started usage and operation service and repair search machine selection select your laser model and get the most relevant information pertaining to your machine fusion ascent series 19000 fusion pro series 16000 17000 fusion edge series 17000 fusion maker series 17000 fusion galvo series 18000 mini helix series 8000 zing series 10000 fibermark series 8000 fusion fusion m2 series 13000 14000 legend 36ext series 9000 legacy series 4000 6000 didn t find what you are looking for submit a support ticket and one of our knowledgeable technicians will reach out as quickly as possible contact support do you need help finding the right part or troubleshooting an issue submit a ticket and our support staff will get back to you as soon as possible submit a ticket need parts or accessories a limited selection of parts and accessories are now available online shop now support resources owner s manuals complete instruction guides with the technical details you need software firmware downloads keep your machine up to date with the most recent software and firmware order status use your ord number to check the status of your service order submit payment need to pay for an quote click here remote session click here if a technician has provided you with a session code faq technical support more faq s below you ll find answers to the questions we get asked the most when it comes to billing and technical support what hours is tech support available our tech support team is available monday through friday 6 00 a m to 5 00 p m mst to open new cases and access our support services please submit a ticket at www epiloglaser com submit ticket what payment types do you accept payments can be made via credit card check ach or bank wire epilog laser will always provide your order details before collecting payment information to prevent fraud if the caller cannot provide this information please disconnect and contact epilog laser directly credit card payments should be made using the tech support payment options form we will never request your payment information via email payments will be collected over the phone after your order has been verified check payments should be mailed to epilog laser 16371 table mountain pkwy golden co 80403 wire and ach for wire and ach instructions please contact us via www epiloglaser com submit ticket and submit a ticket please note that epilog laser is not responsible for any wire or ach fees incurred by your bank my invoice or quote shows taxes but we are a tax exempt organization how do i get this refunded tax collection is based on the shipping address of your order if you are a registered tax exempt organization in this state please provide your tax exempt documentation via a ticket at www epiloglaser com submit ticket if you need any assistance please get in touch with our support team once we have verified your exemption we will process the credit within three business days when will my order ship after i have placed it orders are shipped monday friday in stock items within 24 hours epilog laser will notify you of any out of stock items what shipping methods are available epilog offers free standard shipping via ups which takes 2 5 business days depending on location an upgrade to ups next day air is available for 60 for saturday delivery or early am delivery the upgrade is 110 our international customers will receive ups worldwide saver for 250 how do core payments work for rma items certain items are required to be returned to epilog laser regardless of warranty status when you place your order the technician will inform you that an item on your order is an rma item standard items are motherboards laser tubes and power supplies when you receive your new component we ask that you return the used faulty one to epilog laser this used faulty part has a value tied to it usually ranging from 400 up to 3 000 when you place the order there will be a line item for the core value of your order the order total including the core charge will be charged to your credit card upfront rma parts are taxable and will include sales tax as appropriate on both the purchase and refund core charges are eligible for a refund if the item is returned within 90 days of the core invoice epilog laser provides prepaid ups return labels for these returns to all domestic customers for international customers epilog laser can provide our ups account number please note that for international customers epilog laser only pays for the return freight for warranty replacements non warranty cores returned using the epilog laser ups account will be invoiced at our cost for the return shipping for details and the ups account number please get in touch with us via www epiloglaser com submit ticket and submit a ticket if your package is lost or damaged in transit we will contact you with additional instructions if returned using one of our pre paid labels we would file a claim with ups to be reimbursed for the core value if it was returned using any other method we will invoice you for the value of the core in turn you can file a claim with the carrier therefore we urge you to insure the package for the total value of your rma core charge if you opt to use your shipping method to check on an rma or refund status please get in touch with us via www epiloglaser com submit ticket and submit a ticket how do i ship my return or rma item us customers if you are returning an item that we have noted explicitly as an rma item and are a domestic customer please use the pre paid ups return label we provided if you do not have a label please get in touch with us via www epiloglaser com submit ticket and submit a ticket for a pdf return label for all other domestic returns customers are asked to return using a method of their choosing please note the cost of the return shipping is the customer s responsibility if the item is lost or damaged in transit epilog laser is not responsible for the value of the items therefore we encourage you to get insurance on your return shipment for the total value of the items and use a trackable service ship all returns to epilog laser 16050 table mountain parkway suite 300 golden co 80403 international customers epilog laser provides free return shipping on rma items shipped to you under warranty for non warranty returns customers have two choices return via a service of your choosing epilog laser is not responsible for the value of the items if lost or stolen therefore we encourage you to get insurance on your return shipment for the total value of the items and use a trackable service ship all returns to epilog laser 16050 table mountain parkway suite 300 golden co 80403 return via the epilog laser ups account you will be invoiced for the cost we will take the responsibility of filing claims and working with ups if the package is lost or damaged in transit for account information and details please get in touch with us at www epiloglaser com submit ticket and submit a ticket ship all returns to epilog laser 16050 table mountain parkway suite 300 golden co 80403 to check on an rma or refund status please get in touch with us via www epiloglaser com submit ticket how do i get a refund for a return or rma item once your return or rma has been delivered to epilog laser please allow three business days for us to process the item s if your rma is returned within 90 days we will email you a credit memo and refund this will include the original invoicing details credit details and the refund if it was charged via credit card we will work with you to determine the best refund option if it was paid using a different method if you are returning items for credit you did not need in your repair please allow up to a week for processing we will send you a credit confirmation email outlining the parts received and their respective credits if the item was initially paid via credit card your refund will be issued to that same credit card we will work with you to determine the best refund option if it was paid using a different method to check on the status of an rma or refund please get in touch with us via www epiloglaser com submit ticket who should i contact if i need additional parts help installing them or more technical support part installation instructions calibration procedures and other technical articles can be found at www epiloglaser com submit ticket our tech support team can assist you please get in touch with us via www epiloglaser com submit ticket to submit a ticket what is your parts return policy item s must be received at our warehouse within 90 days of the original purchase and item s must be in like new condition we understand there are times when items need to be installed for troubleshooting purposes and we consider this when reviewing the condition upon return before returning any items please get in touch with us via www epiloglaser com submit ticket and we can provide you with an rma number to ensure the timely processing of your return upon receipt please note the cost of the return shipping is the customer s responsibility if the item is lost or damaged in transit epilog laser is not responsible for the value of the items therefore we encourage you to get insurance on your return shipment for the total value of the items and use a trackable service my package is lost in transit shipping to the wrong address or delayed how can i get my order delivered please get in touch with us via www epiloglaser com submit ticket as soon as you realize the delay we only have five business days to file a claim with the carrier and push for a delivery if we cannot get the carrier to deliver this package promptly we will send a replacement shipment while we work with the carrier to resolve the issue my order arrived but was damaged broken missing item s or the wrong part how do i get a replacement contact our tech support team and they can create an additional order to ship the correct items to you please get in touch with us via www epiloglaser com submit ticket and submit a ticket what are epilog technicians unable to assist with we cannot assist with epilog laser software installed on unsupported operating systems supported operating systems include windows 7 8 10 11 which are required to use the epilog software suite macos is not supported currently we cannot provide support for epilog laser devices or software that is used in a manner inconsistent with general instructions in the owner s manual we cannot assist with modifications to machines drivers firmware and software that are not supported for information on laser engraver availability pricing order lead times and product end of life please contact your local epilog distributor for coreldraw adobe illustrator ai or photo laser plus plp support please contact the software manufacturer for assistance coreldraw www corel com en support adobe illustrator helpx adobe com support cadlink engravelab photolaser plus www cadlink com product support engravelab need additional help submit a ticket with our technical support team submit a ticket product product line applications start a laser business support support process submit a ticket shop parts accessories company about us careers contact us find your rep sign up for our newsletter indicates required fields comments this field is for validation purposes and should be left unchanged first name last name email epilog is proud to be an american company since 1988 we have been designing engineering and supporting our laser machines in golden colorado epilog laser all rights reserved privacy policy