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author=SQUARE ENIX Inc.;
description=The SQUARE ENIX Support Center is a centralized support site that provides product information and solutions to the frequently asked questions and issues with our products and services.;

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Text of the page (random words):
square enix support center javascript disabled please enable javascript to be able to view this site properly important notice about software tokens and software authenticators sep 15 2026 09 15 20 00 from square enix support center this is a notice to all customers who use a software token or software authenticator if you are using a software token or software authenticator google authenticator microsoft authenticator etc on your smartphone and decide to switch to a new phone or delete the app you will need to use an emergency removal password to remove your software token software authenticator from the old device after which you must re register the app to your new device if you are planning on switching phones or deleting the application please be sure you have your emergency removal password at hand first in the case you cannot perform an emergency removal of the software token software authenticator you will no longer be able to log in to or use the various services related to your applicable square enix account new registrations for software tokens have closed as of november 21 2023 so please use software authenticator apps or square enix security tokens key ring type after performing the emergency removal how to confirm your emergency removal password 1 log in to the square enix account management system square enix account management system https sqex to fha 2 after you have logged into the square enix account management system your emergency removal password will be displayed under token usage status below the square enix account information section the emergency removal password is a one time password that changes after each use after you have used it you must log into the square enix account management system again to obtain your new one time emergency removal password before you switch phones or delete the application please be sure to follow the above steps to confirm and store your emergency removal password in a safe place after you have switched phones or deleted your application this password will be necessary to perform the emergency removal of the software token software authenticator registered to your old device how to perform an emergency removal of your software token software authenticator 1 go to the software token software authenticator emergency removal page and enter your square enix id and password and your emergency removal password software token emergency removal page https sqex to gpe 2 an email containing the software token software authenticator removal url will be sent to the email address registered to your square enix account 3 click on the url to remove your software token software authenticator note that the url will expire after 60 minutes please be sure to click on it and complete the removal of your software token software authenticator before it expires how to re register your software token software authenticator please visit the links below for step by step instructions on re registering your app and purchasing a square enix security token new registrations for software tokens have closed as of november 21 2023 so they may no longer be used after an emergency removal please use software authenticator apps or square enix security tokens key ring type software authenticator https sqex to 2hjdl purchase square enix security tokens key ring type https sqex to 451zr if you have lost your emergency removal password or are unable to perform the emergency removal of the software token or software authenticator yourself the support center will be able to remove it for you once account ownership is verified please review the faq below for further details how do i remove the square enix security token from my account https sqex to mvz if you have any questions or concerns regarding the steps described in this announcement please contact the square enix support center square enix support center https sqex to s5g9o square enix account removal of security question and answer 2026 02 23 07 00 from square enix support center as part of our ongoing efforts to improve customer experience please be aware that the security question and answer fields in the registered information of square enix accounts will be removed on february 24 2026 this means that this information will no longer be requested when creating an account and if you have previously entered these details they will no longer be visible on your account this information was formerly used as part of the verification process when making changes to your account but will not be required in future rest assured that this change is part of our ongoing efforts to improve your experience while maintaining account security to further enhance the security of your account we strongly recommend enabling two factor authentication 2fa for an additional layer of protection for more information on how to set up 2fa please refer to the article below https support na square enix com faqarticle php kid 78777 ret main id 496 la 1 important update transition from phone support to digital channels 2025 09 09 16 00 from square enix support center we re making a change to how you can reach us effective september 30 2025 we will no longer offer phone support our support team is still available to reach via email and webchat by selecting one of the categories on this page we appreciate your understanding as we focus on providing consistent high quality support through these digital channels thank you square enix customer support team be wary of suspicious urls and websites 2021 08 25 22 00 from square enix support center as we have mentioned in the past we have confirmed that certain individuals are attempting to direct players to fake login websites which imitate the square enix account management system in an effort to steal also known as phishing information such as their square enix id and password as well as date of birth in game phishing we have also confirmed similar attempts in game which direct players to fake pages imitating square enix websites including the support center the lodestone and the official final fantasy xiv forums before opening any urls you may see in game via tells say etc we urge you to confirm that they are legitimate and not a fraudulent imitation how to detect fake square enix websites the square enix account management system complies with ev ssl certification should a website ask for your square enix account information please make sure that the website is legitimate before entering any information on certain web browsers the address bar will display an icon indicating the website s security certificate on a legitimate square enix account management system login page clicking this security icon will display references to square enix co ltd on a legitimate website operated by square enix co ltd no other pages apart from login pages will require password entry nor will any of our staff ever ask you for your password examples of characteristics used in phishing urls the s is missing from https in the url of the login page the fake website will display http in the url the hyphen symbol is missing from square enix the fake website will display variations of squareenix in the url the letter i is replaced with various characters like l or j the fake website will display square enlx or square enjx the com in square enix com is replaced by various domains the examples above are some of the characteristics we have confirmed however it is highly likely that phishing attempts will continuously change their methods for more information on ev ssl certification please visit the website below https www websecurity digicert com security topics what is ssl tls https official square enix websites official square enix account management system https secure square enix com account official square enix support center https support na square enix com https support na square enix com main php id 5382 la 1 the lodestone https na finalfantasyxiv com lodestone official forums https forum square enix com ffxiv if you have already visited a fake square enix website if you believe you have visited or entered your account information on a fake website we recommend scanning your system with anti malware or anti virus software and changing your password immediately for increased account security we strongly recommend adding a one time password to your account learn more about login issues and or changing your password https sqex to xpt learn more about adding a one time password to your account https www square enix com na account otp please also refer to the following article entitled warning concerning the security of your account https sqex to kwj2b in order to protect your data and personal information we urge everyone to remain vigilant when handling account information such as their square enix id and password updated on aug 18 2021 at 6 30 p m pdt edited to fix an error in translation dragon quest series final fantasy series games ios android os pc playstation network playstation 5 xbox series x s other platforms playstation 4 xbox one nintendo switch nintendo switch 2 square enix account square enix members online store merchandise event music recently updated titles square enix account final fantasy xiv square enix store dissidia duellum final fantasy final fantasy vii revelation dragon quest vii reimagined the adventures of elliot the millennium tales square enix members final fantasy vii rebirth octopath traveler 0 dragon quest i ii hd 2d remake dragon quest iii hd 2d remake final fantasy tactics the ivalice chronicles manga up about us careers support global site terms of use privacy notice unsolicited content policy corporate statements material usage policy press cookie policy licensing rss square enix