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to be added to each individual event price template if applicable select which price template should be used for this event the price types and prices will be added automatically it is still possible to add delete ticket types and adjust the prices prices fees prices are displayed and added on the vertical whereas fees are displayed and added on the horizontal fees select which fees should apply to this event fees can be created or edited under administration tickets fees commissions ticket types select which ticket types should be available on the event it is possible to search for available ticket types in the search field the ticket types are then priced for each price zone individually ticket types can be created or edited under administration tickets ticket types the icon displayed in front of the ticket type is used to indicate the type of ticket in the example below the types are shown from top to bottom as standard sales subscription sales and both pricing formulas pricing formulas allow for a base price to be set on the main level of the price matrix using pricing formulas the prices of the ticket types can automatically be calculated available formulas are equal to base price base price a percentage base price a specific amount prices and fees can still be overwritten on event ticket type level shopping cart icon by connecting a product to a ticket type a package can be created the ticket type can not be bought without the product in the buying process the final price of the ticket product is shown once a numbered event is saved it s not possible to change the venue hall or configuration of the event it is possible to change an unnumbered hall into another unnumbered hall however only the name of the hall will change the capacity of the hall will remain the same but can be changed on event level access sales and reporting access if external users e g a promoter should have access to the event select local users specific users users organisations add specific users or organisations to have access to this event users of the type promotor will show up in the dropdown other users can be added by typing out their full email address and clicking add external on user level it is possible to disallow editing shared events sale access select where the ticket type should be available online the ticket type will be available online for every customer box office the ticket type is mainly available in box office only online access to this ticket type can be given by creating a special offer link or via a customer tag pos api the ticket type is available in the pos api for third party sales quota defines the maximum amount of tickets that can be sold of that specific ticket type quota can only be set per event date online quantity rule define if there are any quantity rules connected to the ticket type 0 2 4 6 8 the customer can buy 0 2 4 6 or 8 tickets not 1 3 5 7 9 etc 0 8 20 the customer can purchase between 8 and 20 tickets no less than 8 and not more than 20 0 2 4 6 10 20 the customer can purchase 2 4 6 or between 10 and 20 tickets always start with 0 otherwise the customer is required to buy the ticket type do not use spaces in the sequence how do you schedule a ticket type a ticket type can be schedule by clicking the clock icon behind the ticket type there it is possible to define a date and time interval where the ticket type will be available online the left date picker is the start and the right date picker is the end of the interval ticket types can also be scheduled in bulk how do you add a voucher code read more on how to set up a voucher code here ticket type specific layout in addition it is possible to connect a specific ticket layout to a ticket type this will override the layout selected on event level for that specific ticket type membership scanning to be able to scan membership cards it must to be configured on event level a profile icon may appear behind free ticket types to which a membership can be linked when a membership is scanned at the door the system will automatically sell the customer a ticket for the linked ticket type membership scanning is only available on unallocated unnumbered events internet available online should the event be available for regular online sales online sale start end when does the regular online sale start and end visible online set when the event should be visible online and when it s sent to the external site through the tixly event api event that is visible online but where sales is scheduled to start at a later date and time skin choose the skin branding for the weblink the skin is not saved on the event so select the correct skin before copying the link weblink link to the online buying flow for the specific event date min max tickets online minimum and maximum number of tickets a customer can purchase online per order for this event numbered seating view select whether customers will see the hall map in the online buying process no hall view mode the hall is not shown in the online buying process hall view without manual selection the hall is shown but the customer can t change the selected seats manual seat selection the hall is shown and the customer is able to change the selected seats no seats can be left empty between sold orders but tickets can be booked in different price zones manual seat selection any seat the hall is shown and the customer is able to change the selected seats seats can be left empty between sold orders and individual seats in multiple sections can be selected social distancing will allow an offset of x seats between orders and a max capacity on the hall pick seats first set if the customer should select their seats or ticket type number of tickets first in the online buying process if yes the hall will automatically open up when opening the link display 360 if the venue has a 360 view it can be activated here best search option only applicable in high pressure ticket sales when you want to set how best seat available should work show event start time as set whether to show the date time or only the date in the online buying process delivery types select which delivery types should be available for the event permissions select which permissions should be connected to the event a permission that is connected to the season will automatically be connected to the events within that season it is also possible to add event specific permissions webtrackers this is where event specific facebook pixel google analytics and google tag manager can be added commonly used if an external promoter wants to add their tracker to their own events default web trackers of the organisation can be added to the skin and will automatically be connected to all events additional terms and conditions event specific terms conditions can be added here this will not replace the regular t c s but will add an extra checkbox new additional terms conditions can be created via administration workgroup settings additional terms and conditions internet customer tag add a customer tag to the event to give customers with certain tags access to specific ticket types that are not available in the regular sale and or to give customers with a tag pre sale access special note shown online extra text field that is shown online below the ticket type selection only visible when pick seats first is not active or when using the event group link online sales select whether to use the default confirmation e mail layout or a dedicated one for the event when the customer buys multiple events in one order the default template will be sent extra information if yes an extra free text field is added to the online buying flow where the customer can answer a question or enter additional information it could for instance be used to ask customers to enter their allergies or t shirt size when selling products this information can be found in the customer report information text explain what information is asked for will be the header of the text field required if yes the field will be mandatory and the purchase can not be finalised without entering something in the text field customer info on each ticket if yes the customer needs to enter a unique name email address or phone number for each ticket in the order the information can be entered from the online receipt page this information needs to be provided in order to be able to download the tickets information text information text that is shown to the customer on their online receipt page could be used to explain what is required and why force unique select if the name email mobile number or a combination of them must be unique on each ticket in the order position by default all event dates within an event group are ordered by date and time it is possible to change this order by giving the dates a different position allow gift card deactivate if gift cards should not be accepted as payment for the event special offer it is possible to create a special offer for a dedicated ticket type directly from this tab read more products connect products to the event date new products can be created via administration products products read more layout ticket title can be used to shorten or alter the event title on the tickets if nothing is entered here the name of the event date will be used subtitle can be used to shorten or alter the subtitle on the tickets if nothing is entered here the subtitle of the event date will be used info text 1 3 text that can be included on the ticket if the variables are available on the layout often used for extra information such as the entrance will open 2 hours prior to show ticket for pdf epson godex boca etc select if the default ticket layout should be used for this event or if there s another layout that should be used numbered vs unnumbered layout for instance pdf ticket image upload an image that can be printed on the pdf ticket layout provided that the variable is available in the layout translations add translations for online and ticket elements to activated languages translations are also included in the api sms email create automated emails and sms read more payment types only use this feature if specific box office payment types should be available for the event scanning if override scan settings is set to yes it is possible to specify a time interval when it should be possible to scan tickets to the event if no interval is set the default work group time x hours before and after the event will be used if the default times need to be adjusted please contact your local tixly support it is also possible to activate the unscan functionality on event level finance if required add an external reference number department account and or dimensions to the events these numbers will show up in several reports and the finance export refunds when an event is cancelled or moved it is possible to activate some self service refund options that will be available on the online receipt page of the customer activate the options by setting refunds to yes refund money set to yes to offer a monetary refund refund payment type select which payment method should be used for the refunds if the order was paid for online the refund will be made to the account number used to make the payment mail template select the email template that will be sent once the customer has requested a refund tickets bought before only tickets that were bought before this date will have the option of getting a refund e g if a show has been moved it is possible to offer a refund to all ticket buyers that bought tickets before the move was announced limit refund period set to yes if the refund option should only be available until a specific date and time after this time the refund options will no longer be available on the receipt page of the customer charge cancellation fee defaults to yes if a cancellation fee has been configured on season level to remove the cancellation fee for online refunds for the specific event date set the switch to no available gift cards donations to enable the option to transfer the ticket amount to a gift card donation instead of requesting a refund select one or more gift cards donations by moving them to the right box customers can only request a refund gift card or donate the full amount of the event no partial refunds are available via the online receipt page copy event dates after creating an event date it is possible to copy the exact same event and settings over to multiple other dates navigate to administration events dates search for the event that needs to be copied and click actions copy event choose dates other event dates and times can be added by selecting the time selecting the dates and pressing the add event to copy button the event dates to be added are displayed at the bottom for verification before confirm copy is pressed to copy the event recurring dates for long running productions or events that take place at the same time and day each month or week the recurring dates tab can be used time time of the event to be copied repeat every repeat every day will copy the event to each weekday repeat every week provides the option for the event to be copied weekly or at a specified weekly interval repeat on if repeat every week is selected the weekdays to which the event should be copied can be specified starts the date on which the event copying should begin ends ends on allows a specific date to be set when the copying of the event should stop ends after allows a number of occurrences to be specified after which the copying of the event should stop settings then under the settings tab it can be decided which settings should be copied over to the new event dates make sure all event settings as well as all hall configuration settings price zones seat notifications allocations are perfect before copying an event date bulk edit event dates the bulk editing functionality allows for quick editing of multiple events in one go navigate to administration events dates and select all events that should be edited either use the search field to look for all events from a specific production or use the advanced filter to search for events on specific days times promoter category etc after selecting all dates press the bulk edit button that will appear next to all the export options in the pop up either search for the field or module that should be bulk edited or press the space bar to see all items that are available for bulk editing depending on the item that is being bulk edited the item can be activated deactivated or replaced added removed api links tixly api s can be used for different integrations within the tixly system below you will find links to the api s with the possibility to test them out contact tixly support for further details and assistance in how to create and use api keys event api swagger crm api swagger admin api swagger pos api postman can t find what you are looking for submit a ticket help org...