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description=Better, simpler, customer support software. Help desk, forums, knowledge base, email and happier customers.;

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Text of the page (random words):
tender support better customer support software help desk knowledge base forums pricing tour support start now better simpler customer support software public forums support your customers in the open with public forums you can offer a public space to your users to discuss common issues and get feedback while still keeping certain categories private billing orders etc power users can subscribe to categories and new discussions and help out other customers reply on the go stay connected to your customers while you re out tender integrates seamlessly with email you will receive notifications of all new messages replies and can update discussions on the go by replying normally to emails it s the workflow you are already used to upgraded canned replies you hear the same questions a lot sometimes a whole lot we ve got echo templates to help you repeat yourself create frequently re used answers from scratch or use one of your existing support masterpieces echo templates will save you tons of time while still letting you give each response a personal touch sort things out keep your discussions organized with queues create and assign queues by type billing priority urgent person alex or team sales using filters allow team members to be focused only on discussions that are relevant to their expertise assignments assignment works a bit like queueing you can assign any discussion to a specific team member in addition to having that discussion in one ore more queues assignment is not visible to end users only your support staff and we ll even email your team members to let them know you ve got them on the hook never forget anyone tender can remind you when a discussion hasn t received a reply in a month a week a day or an hour close stale discussions and stay on track of todos you promised to someone activity filters are there to save the day vips all customers are important but some are especially important to you you can set up special limited access to articles discussions and even make sure that your most important users get priority attention in your inbox advanced reporting track and view incoming discussions by week month or year view the data for every discussion including response time responder name and resolution time reports can help you figure out when additional team members may be needed or show when specific incidents may have brought in a large number of requests make it your own your tender support site can live on your own domain using custom css and custom javascript you can make your tender support site look just like your site theming is a simpler way to customize the appearance of your tender without custom css single sign on you can provide a seamless experience to your customers when they log into your site they will be automatically logged into your support site as well we can even integrate with your internal systems and bring important data about the user into the discussion you can make virtually any information your system has visible to your support team lighthouse if you re in need of simple issue tracking check out our sister product lighthouse follow us on twitter if you d like to ask us a quick question or keep up to date with what we re doing follow tenderapp better simpler customer service software tender gives you the tools you need to deliver great customer support get started better simpler customer service software tender gives you the tools you need to deliver great customer support use my personal address to create a new tender support site i accept the terms of service get started a better experience for your customers just like email receive notifications reply on the go and use keywords to quickly take action community forums allow your users to interact share and discuss ideas reply in public or in private knowledge base help customers help themselves quickly answer frequently asked questions take the tour a better experience for your staff stay organized let the right person reply to the right discussion with queues and assignments stay on time tender automatically reminds you to follow up at the right time so you don t have to keep track reports allow you to keep an eye on your response times your productivity and your team you re in good company get started today and start delivering awesome customer support get started tender support is built by entp 2016 rockin your support since 2009 privacy policy terms of service