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touchwork multiple solutions 1 platform skip to content solutions all solutions cx performance management advanced insights and reporting food allergy ordering specialized food ordering solution real time feedback in the moment feedback and problem reporting audit and inspection solutions real time monitoring of standards across your business survey solutions create and manage surveys mystery shopping emulate the customer experience marketing and messaging systems outbound text marketing solution custom solutions customized real time data and workflow solutions products our products view all products fusion cx advanced dashboards reporting txttapscan tell in the moment feedback touchandtell kiosk based feedback shopandtell mystery shopping grabandtell product feedback surveyit online surveys fixit problem reporting auditit operational audits and inspections marketit marketing and messaging orderit food allergy ordering showandtell digital signage requestit meeting room requests industries industries view all industries higher education food services healthcare senior living airports retail services higher education food services healthcare senior living airports retail services more platform information security resources event calendar about us contact us careers log in schedule discovery call platform the touchwork software touchwork s kinetica platform is an automated survey and data collection platform that provides maximum flexibility to craft and implement data driven workflows integration with third party systems and logic to manage complex survey implementations view solutions learn more how our kinetica platform works objects surveyor user location product device core functions central database data is entered collected using a number of channels and the type of data collected can be configured to suit the specific application a key aspect of the database design is that data items or questions can be changed at any time without affecting reporting of historic data and additional customer feedback data channels can be integrated into the system in a seamless manner data collection modules the kinetica cx platform can accept data whether customer feedback data or other enterprise feedback data from a variety of sources data from multiple input sources can be mapped into the same reporting structures in real time the system allows complex location hierarchies to be configured enabling data to be collected based on specific locations which also enables customized workflow and reporting based on specific locations or groups of locations primary channels webforms web forms are the primary way data is collected from customers and other sources these forms are fully configurable and once configured the forms can be accessed using shortened url links using internal domains easycode com and txtco de sms monitors sms channels provide a flexible channel for customers to immediately submit customer feedback information request information or report problems the system can monitor an unlimited number of sms lines twitter similar to the sms monitor except that twitter is monitored for hashtags kinetica clickscan app the kinetica app runs on both ios and android devices and makes it easy to collect customer feedback and other data in an ongoing manner using kiosks or customer devices with the app installed the app supports both online data collection i e where information is immediately transferred to the central database as well as offline data collection in which case data is locally stored on the device and transferred automatically once the device is connected to a data network gsm or wi fi email marketing engine the system can upload customer and other data from csv files or automatically by means of api integrations with third party systems this data can then be used to distribute email and or sms requests to customers requesting them to provide feedback these emails would typically include custom links to web forms in order to track the customer and or location like with other marketing platforms the system will track deliverability opens starts and completion workflow engine once customer or other data has been received by the system it can automatically be processed using a trigger system that will do one or more of the following set additional data and or status flags send messages via email or sms according to the data received and defined rules these messages can target the customer or internal users start timers for future action related to the data create issues for future resolution by service recovery staff triggers can be invoked immediately or can be configured with variable delays to achieve certain workflow functionality automated analytics all data can be automatically analyzed in order to identify sentiment generate scores or identify key topics this allows for automated categorization of customer feedback as well as identifying problems in real time automated text analytics is especially powerful when long and complex text comments from customers are received and analyzed the results from the analytics are securely stored in the central database and can be included in dashboards triggers messages and reports reporting and dashboard manager reports and dashboards are configured using individual reporting widgets which can be independently configured on a per user basis the kinetica cx system includes more than 40 predefined widgets which allow for very complex reporting to be defined and custom widgets can be developed to support highly complex requirements dashboards display data in real time and support advanced filtering reports once configured can be immediately downloaded or can be scheduled to be emailed to defined recipients on a defined schedule the scheduling engine is extremely flexible in that it can cater for real time hourly daily weekly monthly reporting in a variety of formats user rights manager the system enables granular access rights management ensuring that data and functionality is only made available to the correct users and eliminates unauthorized data entry and changes to transactional data the system maintains a detailed audit trail and log of all actions taken by system users thereby ensuring ongoing integrity of the system api the system has a powerful interface that allows third party systems to directly push customer and other data into the system using web hooks this is very useful when customer target data originates in third party systems such as booking systems once data has been received it can be stored as part of a customer record workflowed and reported on the kinetica api also allows data to be sent from kinetica to third party applications and systems using webhooks this is very useful if data is required for third party reporting or bi tools or if feedback data is used to update third party systems issues management module this module enables multi stage issue management to be implemented issues can be automatically raised based on customer feedback using the workflow engine as an example if a customer reports a problem an issue can immediately be created in the issue module which will help manage its resolution issues can be assigned to designated users and go through a number of user definable states until closed all issue management tasks are time measured and can be used for sla management digital signage the digital signage solution allows an unlimited number of digital screens to be configured and managed screens can include any number of content items including filtered and or moderated feedback data that has been stored in the database many clients use the digital signage module to communicate with customers and solicit customer feedback and the screens support static images video s embedded websites ticker tapes data from the central database and much more touchwork has enabled our students to interact with us instantly to provide valuable feedback due to the efficiency of the touchwork system we can respond in real time and ensure their dining experience is great evan olsen associate director florida tech campus dining ready to optimize your business with better customer experiences let s connect for a discovery call and explore your requirements schedule discovery call want to hear about relevant news updates subscribe solutions real time customer feedback operational audit and inspection solutions custom solutions real time customer feedback operational audit and inspection solutions custom solutions industries airports food services healthcare senior living higher education retail services airports food services healthcare senior living higher education retail services resources webinar delivering seamless event support in higher education webinar delivering seamless event support in higher education how real time feedback and operational audits power efficiency and growth case study transforming the event experience how colorado state streamlined support for organizers and staff powerful enhancements from touchwork that drive efficiency and satisfaction contact facebook f instagram linkedin in copyright 2026 touchwork llc privacy policy terms of service accessibility we are using cookies to give you the best experience on our website you can find out more about which cookies we are using or switch them off in settings accept solutions real time customer feedback operational audit and inspection solutions survey solutions marketing and messaging systems mystery shopping allergy food ordering custom solutions products auditit fixit grabandtell marketit shopandtell surveyit txttapscan tell touchandtell industries airports food services healthcare senior living higher education retail services more platform resources about contact us log in request a demo close gdpr cookie settings privacy overview strictly necessary cookies google analytics cookie policy privacy overview this website uses cookies so that we can provide 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