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webinar delivering seamless event support in higher education touchwork skip to content solutions all solutions cx performance management advanced insights and reporting food allergy ordering specialized food ordering solution real time feedback in the moment feedback and problem reporting audit and inspection solutions real time monitoring of standards across your business survey solutions create and manage surveys mystery shopping emulate the customer experience marketing and messaging systems outbound text marketing solution custom solutions customized real time data and workflow solutions products our products view all products fusion cx advanced dashboards reporting txttapscan tell in the moment feedback touchandtell kiosk based feedback shopandtell mystery shopping grabandtell product feedback surveyit online surveys fixit problem reporting auditit operational audits and inspections marketit marketing and messaging orderit food allergy ordering showandtell digital signage requestit meeting room requests industries industries view all industries higher education food services healthcare senior living airports retail services higher education food services healthcare senior living airports retail services more platform information security resources event calendar about us contact us careers log in schedule discovery call webinar delivering seamless event support in higher education johann leitner december 5 2025 webinar lessons from colorado state university and purdue university even the most carefully planned events can hit unexpected challenges an av glitch a freezing cold room or missing catering items for higher education institutions hosting hundreds of events each year those moments can add up to real stress for organizers and staff in this webinar leaders from colorado state university and purdue university shared how they ve tackled those challenges head on by transforming how their campuses manage event support hosted by touchwork and featuring scott anderson from 7 point solutions the discussion explored practical strategies for improving coordination communication and response times helping teams keep events running smoothly no matter what comes up download the webinar presentations turning real time support into real results at colorado state university jason rogien director of event services described how his team streamlined support across more than 30 event spaces in the lory student center by enabling quick location specific requests and connecting them directly to the operations team csu has seen faster responses better communication and more confident event organizers meanwhile purdue university s travis peters associate director of auxiliary services operations highlighted how centralizing event support has reduced confusion and prevented issues from falling through the cracks by integrating their support processes with 7 point ops purdue now manages requests more efficiently identifies recurring issues and uses data to improve planning and staff training as both institutions shared even small improvements in how requests are handled can make a meaningful difference helping teams work more smoothly deliver more consistent service and support stronger event experiences across campus key takeaways the discussion reinforced several lessons that any institution can apply responsiveness matters real time communication tools help event teams react faster and reduce disruptions centralized systems build clarity managing all requests in one place prevents confusion and duplication data creates insight tracking requests over time reveals trends that help guide training technology improvements and preventive planning people make the difference empowering staff with simple effective tools allows them to focus on what matters most creating great experiences if you missed the live session you can now watch the full recording or download the webinar presentations reach out to us for further information or 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