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description=Specializing in real-time feedback and audit solutions that empower businesses to improve their operations and customer experience.;

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uchwork fusing real time feedback audit solutions skip to content solutions all solutions cx performance management advanced insights and reporting food allergy ordering specialized food ordering solution real time feedback in the moment feedback and problem reporting audit and inspection solutions real time monitoring of standards across your business survey solutions create and manage surveys mystery shopping emulate the customer experience marketing and messaging systems outbound text marketing solution custom solutions customized real time data and workflow solutions products our products view all products fusion cx advanced dashboards reporting txttapscan tell in the moment feedback touchandtell kiosk based feedback shopandtell mystery shopping grabandtell product feedback surveyit online surveys fixit problem reporting auditit operational audits and inspections marketit marketing and messaging orderit food allergy ordering showandtell digital signage requestit industries industries view all industries higher education food services healthcare senior living airports retail services higher education food services healthcare senior living airports retail services more platform information security resources event calendar about us contact us careers log in schedule discovery call one platform total visibility better cx fusing real time feedback and operational audit data to enhance cx schedule discovery call our products trusted by our global customers smarter insights stronger experiences streamline operations boost customer loyalty and turn insights into impact marketit marketing and messaging system outbound text communication solution learn more txttapscan tell real time feedback for real time action and better experiences learn more auditit operational audits and inspections for compliance monitoring and issue resolution learn more orderit food allergy ordering for a safe and stress free dining experience learn more fixit problem reporting for instant problem reporting and resolution learn more 1 5m surveys captured 85 return on investment 150 happy customers industry solutions higher education food services healthcare airports retail services creating the best campus experience providing colleges and universities with the ability to measure and collect feedback on the student experience as well as monitor internal processes and ultimately assuring overall student success touchworks extensive solution portfolio provides valuable real time insight and analysis capabilities ensuring that data generated is managed in the most efficient and effective manner possible learn more enabling food services to gain real time feedback as a food service operator get quick and simple in the moment feedback on your customers experiences with your products and services and gauge their level of satisfaction in addition touchwork s solutions enable you to monitor the performance of your operations and conduct routine audits and inspections as well as mystery shopper programs to ensure the smooth functioning of your restaurant or hospitality business learn more for great experiences in hospital and senior living operations touchwork s solutions streamline real time customer feedback and audit processes this enables healthcare and senior living operations to monitor the patient or resident visitor or staff experience as well as monitor internal operational processes that impact the customer experience and safety together these results provide valuable real time insights to ensure overall business success learn more in depth feedback across airport operations monitor and enhance the experience for your passengers by giving them a quick and easy way to provide feedback alert appropriate departments from restrooms and concessions to baggage areas gates or security to resolve problems quickly and efficiently routine audits and inspections provide insights into the performance of your operations and monitor compliance with standards learn more elevating the customer experience in the retail space competition is fierce and customers are no longer just after a good product or service they want a great experience which in today s environment has a significant impact on their purchasing decisions it s critical to engage and communicate with your customers understand their needs and provide them with a mechanism for in the moment feedback should their experience or purchase fall short of their expectations learn more cx performance management touchwork s fusion cx platform integrates advanced ai with our best in class real time feedback and audit tools to provide an integrated data driven experience to effectively manage your customer experience and operations learn more real time customer feedback instant feedback is the quickest way to highlight cx problems use sms qr codes and kiosks to collect and interpret data from customers gain new insights and resolve critical issues all in real time learn more operational audit and inspection solutions simplify compliance monitoring and identify issues in real time from health and safety audits to mystery shopping our flexible system makes it easy to implement enhanced monitoring of core cx drivers learn more survey solutions configure flexible web surveys delivered by email or sms to customers and staff collect the data you need to manage cx across all touchpoints and its fully integrated into all your business processes learn more mystery shopping solution enabling you to monitor the performance of your operations ensure compliance with standards and procedures and measure your customer experience by emulating learn more resources just for you view all resources webinar supporting safer campus dining how dietitians are improving allergen management student experience read more the benefit of real time feedback and survey solutions in healthcare and senior living read more reducing campus food waste while supporting student wellbeing read more we are able to engage with our consumers in real time by responding to consumer complaints promptly and keeping them involved throughout the process we effectively manage and close the feedback loop this feedback is crucial to johnson johnson as we aim to retain consumer loyalty and provide an excellent consumer experience johnson johnson south africa consumer care centre touchwork designed a tailored audit system that monitors our performance in meeting the businesses service standards requirements we are delighted with the highly effective system they have introduced in helping to maintain good service standards for our customers robbie barrigan cleaning quality and compliance manager asset soft services stansted airport limited touchwork is the business to work with if you want a team that is always accessible adaptable to your company s needs dependable and a joy to collaborate with on various projects for your company nothing is too much or too personalized they make it happen and provide solutions that are effective for you thank you touchwork helena roussouw retail customer experience manager vodacom students appreciated the instantaneous text responses which helped alleviate negative publicity during a busy first semester of self operation throughout our first year we were able to quantitatively track our improvement in each dining unit with extensive data points and large sample sizes ryan greene senior director dining touchwork has enabled our students to interact with us instantly to provide valuable feedback due to the efficiency of the touchwork system we can respond in real time and ensure their dining experience is great evan olsen associate director florida tech campus dining touchwork has been and continues to be a wonderful partner for dartmouth dining in the coordination of meal orders engaging students with directed communications and gathering timely feedback on our program i recommend their wonderful services to all my colleagues jon plodzik director of dining campus services dartmouth dining touchwork provide great solutions to capture retail feedback and the generation of automated reports to take corrective action and better the customer experience with the ability to capture data via ipad s or android tablets this makes for a seamless process richard duckworth commercial trading manager east midlands airport with touchwork we can perform quantitative customer satisfaction surveys while still instantly reacting to dissatisfied customers george uriesi general manager cape town international airport touchwork is the business to work with if you want a team that is always accessible adaptable to your company s needs dependable and a joy to collaborate with on various projects for your company nothing is too much or too personalized they make it happen and provide solutions that are effective for you thank you touchwork helena roussouw retail customer experience manager vodacom touchwork provide great solutions to capture retail feedback and the generation of automated reports to take corrective action and better the customer experience with the ability to capture data via ipad s or android tablets this makes for a seamless process richard duckworth commercial trading manager east midlands airport touchwork is the business to work with if you want a team that is always accessible adaptable to your company s needs dependable and a joy to collaborate with on various projects for your company nothing is too much or too personalized they make it happen and provide solutions that are effective for you thank you touchwork jon plodzik director of dining campus services dartmouth dining touchwork provide great solutions to capture retail feedback and the generation of automated reports to take corrective action and better the customer experience with the ability to capture data via ipad s or android tablets this makes for a seamless process richard duckworth commercial trading manager east midlands airport live data enables us to respond to a problem within a matter of seconds while passengers also feel that they are being heard and that their opinions matter to the airport alison karmellhi contract manager london stansted airport we are delighted with the highly effective system that touchwork tailored specifically to help us maintain good service standards for our customers robbie barrigan cleaning quality and compliance manager asset soft services of london stansted airport the performance of the system in terms of being able to garner instantaneous feedback from our customers and its analytics are outstanding evan olsen associate director of florida tech campus dining touchwork has been and continues to be a wonderful partner for dartmouth dining in the coordination of meal orders engaging students with directed communications and gathering timely feedback on our program i recommend their wonderful services to all my colleagues jon plodzik director of dining campus services dartmouth dining by responding to consumer complaints timeously and keeping them involved throughout the complaint process we are able to manage and close the feedback process effectively this feedback is important to johnson johnson as we seek to retain the consumer custom and provide a great consumer experience consumer care centre johnson johnson south africa we ve been using txtandtell for several years now and it s hands down the best system i ve ever employed the introduction of ai response assistance was nothing short of genius the touchwork team is great crista martin director for strategic initiatives and communication harvard university dining services through umass safe i ve been able to learn about more balanced meal options based on having celiac disease food allergies and food intolerances it is also great that i am directly in contact with the dining staff which makes my life feel so much safer diya sophomore umass student the umass dining app for allergies has made my life a lot easier i don t have to worry about what s in my food or how i am going to get fed every day i can just click a few buttons be on my way to class and not have to worry it is convenient to choose when and where i eat and it has really made classes and life here a lot easier cali senior umass student as a 19 year old with a raging appetite and kidney stones it s not easy finding safe meals in the dining hall because of the creation of this app it s easier for me to focus on school without worrying about what s in my meals since i m the one who builds them i know exactly what s in them and they also provide us with a piece of paper that lists all the ingredients grace freshmore umass student after spending my first week of classes last semester skipping meals i found out that umass dining could work with me to prepare meals that i could eat this semester the app has made it even more convenient for me to ensure i am getting healthy nutritious meals while also being able to focus on school julie senior umass student when talking about the umass safe app my favorite part is how it streamlines communication all the way to the student you can communicate directly with the dining staff yet it maintains enough distance to avoid making the student feel uncomfortable it s so easy to print out the recipes and get them to the cooks the streamlining of everything just makes it so much easier michael hardy assistant manager worcester dining commons umass the app actually works in favor of the cooks who produce the meals because of the limited choice of ingredients allergy students can choose it helps us spend less time and labor on producing these meals every day chef caleb pham umass ready to optimize your business with better customer experiences let s connect for a discovery call and explore your requirements schedule discovery call want to hear about relevant news updates subscribe solutions real time customer feedback operational audit and inspection solutions custom solutions real time customer feedback operational audit and inspection solutions custom solutions industries airports food services healthcare senior living higher education retail services airports food services healthcare senior living higher education retail services resources webinar supporting safer campus dining how dietitians are improving allergen management student experience the benefit of real time feedback and survey solutions in healthcare and senior living reducing campus food waste while supporting student wellbeing beyond the office getting to know august edmunds webinar how airports are using real time insights to improve performance and experience contact facebook f instagram linkedin in copyright 2026 touchwork llc privacy policy terms of service accessibility we are using cookies to give you the best experience on our website you can find out more about which cookies we are using or switch them off in settings accept solutions real time customer feedback operational 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