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description=Discover how our customer experience solutions can help your business gather valuable insights, engage with customers, and drive growth.;

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streamline your customer experience about touchwork skip to content solutions all solutions cx performance management advanced insights and reporting food allergy ordering specialized food ordering solution real time feedback in the moment feedback and problem reporting audit and inspection solutions real time monitoring of standards across your business survey solutions create and manage surveys mystery shopping emulate the customer experience marketing and messaging systems outbound text marketing solution custom solutions customized real time data and workflow solutions products our products view all products fusion cx advanced dashboards reporting txttapscan tell in the moment feedback touchandtell kiosk based feedback shopandtell mystery shopping grabandtell product feedback surveyit online surveys fixit problem reporting auditit operational audits and inspections marketit marketing and messaging orderit food allergy ordering showandtell digital signage requestit industries industries view all industries higher education food services healthcare senior living airports retail services higher education food services healthcare senior living airports retail services more platform information security resources event calendar about us contact us careers log in schedule discovery call about us touchwork s customer experience management journey began in 2003 when mobile technologies were in their infancy back then text messaging was just emerging as a new communications channel smartphones did not yet exist and social media platforms were unknown even high speed mobile data capabilities to view the web or video were unheard of however touchwork was already at the forefront of innovation launching the first service globally where customers could provide in the moment feedback about their experience via text message with real time reporting and alerts our vision what we do our vision touchwork s vision is that all organizations strive to deliver experiences that exceed the expectations of their customers what we do touchwork is a leader in customer experience cx solutions and services that help organizations capture analyze and act on information in real time anytime anywhere touchwork s solutions put the right information in the right hands at the right time in doing so organizations can monitor and achieve first class customer service levels enhance the customer experience reduce costs and liability generate revenue and gain a competitive advantage and what s more we have a lot of fun doing it touchwork s breadth of knowledge is unique but our real difference is the ability to collaborate with customers and partners to solve complex business problems touchwork can help you define your business imperatives and explore the technologies that can result in increased competitive advantage touchwork has offices in the usa uk and south africa to manage and support customers worldwide trusted by the world s leading brands our values dedication to every client s success innovation that matters for your company for the world service that exceeds expectations trust personal responsibility in all relationships ready to optimize your business with better customer experiences let s connect for a discovery call and explore your requirements schedule discovery call want to hear about relevant news updates subscribe solutions real time customer feedback operational audit and inspection solutions custom solutions real time customer feedback operational audit and inspection solutions custom solutions industries airports food services healthcare senior living higher education retail services airports food services healthcare senior living higher education retail services resources webinar supporting safer campus dining how dietitians are improving allergen management student experience the benefit of real time feedback and survey solutions in healthcare and senior living reducing campus food waste while supporting student wellbeing beyond the office getting to know august edmunds webinar how airports are using real time insights to improve performance and experience contact facebook f instagram linkedin in copyright 2026 touchwork llc privacy policy terms of service accessibility we are using cookies to give you the best experience on our website you can find out more about which cookies we are using or switch them off in settings accept solutions real time customer feedback operational audit and inspection solutions survey solutions marketing and messaging systems mystery shopping allergy food ordering custom solutions products auditit fixit grabandtell marketit shopandtell surveyit txttapscan tell touchandtell industries airports food services healthcare senior living higher education retail services more platform resources about contact us log in request a demo close gdpr cookie settings privacy overview strictly necessary cookies google analytics cookie policy privacy overview this website uses cookies so that we 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