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what we offer industries we serve stand out in your industry with tsia s proven data and research it infrastructure and services saas and software industrial equipment healthcare technology our research areas tsia provides exclusive data business frameworks and expert advice in all areas of technology to help your organization achieve profitable growth customer growth and renewal customer success education services executive leadership field services managed services professional services offering management support services digital solutions industry insights benchmarking data driven strategies and more tsia portal performance optimizer industry benchmarking tsia intelligence insights insights turn technology trends into your competitive edge with the latest industry leading insights expert research and data backed strategies to fuel your growth ai economics the services era and the race to ai profitability featured insights tsia s industry wide top trending topics and research 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for product sales and services teams to navigate business challenges together advisory boards meet the hand picked experts who work with tsia research and leadership to address critical issues trends and opportunities partner with tsia share your company s vision of the future with the biggest names in tech and engage with prospects within the tsia community partner directory check out the technology and services organizations that are currently benefiting from membership star awards establish your company as among the best in the industry and receive recognition on your team s most impactful achievements blog blog your source for the latest trends impacting your industry for executives for department leaders for managers blog get started for free let s talk sign in get started for free let s talk join us for see how your organization stacks up against the industry make your top priorities actionable frameworks to help your team navigate ai transformation real outcomes from real tech services organizations las vegas october 19 21 2026 las vegas oct 20 22 2025 learn more start free benchmarking create a free initiative explore now read the industry story ai the end or era of services las vegas oct 20 22 2025 join us save 30 on with code lv25 eb30 register now about us what we do what we offer industries we serve stand out in your industry with tsia s proven data and research it infrastructure and services saas and software industrial equipment healthcare technology our research areas tsia provides exclusive data business frameworks and expert advice in all areas of technology to help your organization achieve profitable growth customer growth and renewal customer success education services executive leadership field services managed services professional services offering management support services digital solutions industry insights benchmarking data driven strategies and more tsia portal performance optimizer industry benchmarking tsia intelligence insights insights turn technology trends into your competitive edge with the latest industry leading insights expert research and data backed strategies to fuel your growth ai economics the services era and the race to ai profitability featured insights tsia s industry wide top trending topics and research journeys trending topics forward deployed engineering operationalizing ps transformation from laer to dare technological ai driven solutions ai first outcome based msps transformation organization evolution insights by type webinars research journeys ebooks podcasts free research premium research pricing community events tsia events are where services leaders come to understand how ai economics is rewriting profitability pricing and delivery and what to do about it learn about events tsia discussions a community for product sales and services teams to navigate business challenges together technology services world tsia s premier open conference for technology services leaders navigating ai driven transformation board summit a private invitation only forum designed exclusively for senior executives and board level leaders community connect with a diverse and inclusive network of other industry professionals who have solved the same challenges you re facing tsia discussions a community for product sales and services teams to navigate business challenges together advisory boards meet the hand picked experts who work with tsia research and leadership to address critical issues trends and opportunities partner with tsia share your company s vision of the future with the biggest names in tech and engage with prospects within the tsia community partner directory check out the technology and services organizations that are currently benefiting from membership star awards establish your company as among the best in the industry and receive recognition on your team s most impactful achievements blog blog your source for the latest trends impacting your industry for executives for department leaders for managers blog get started for free let s talk sign in get started for free let s talk ai won t replace services services decide who wins the closed door discussion every tech executive needs why seat based pricing is a trap how palantir hit 100x with services and the playbook for incumbents to win learn more learn more accelerate service transformations tell us what you re solving for we ll surface the research guidance and answers that get you there get started discover how the industry is adopting ai in the post sale lifecycle from next best action recommendations to reduced case times learn the playbook dell used to cut support costs by 50m read the case study laer measured adoption dare measures outcomes tsia s laer framework helped define the saas era customer engagement model ai demands a new model built for outcomes services and continuous value realization read the framework layering ai on a broken ps operating model doesn t fix it project based utilization driven reactive professional services it worked for decades ai made the gap impossible to ignore this is the ps 2 0 reset learn more benchmark your tech services organization for free discover the benefits of benchmarking with performance optimizer identify organizational challenges get a prescribed action plan and unlock your roadmap to improved outcomes learn more ai won t replace services services decide who wins the closed door discussion every tech executive needs why seat based pricing is a trap how palantir hit 100x with services and the playbook for incumbents to win learn more learn more accelerate service transformations tell us what you re solving for we ll surface the research guidance and answers that get you there get started discover how the industry is adopting ai in the post sale lifecycle from next best action recommendations to reduced case times learn the playbook dell used to cut support costs by 50m read the case study laer measured adoption dare measures outcomes tsia s laer framework helped define the saas era customer engagement model ai demands a new model built for outcomes services and continuous value realization read the framework accelerate service transformations tell us what you re solving for we ll surface the research guidance and answers that get you there get started ai won t replace services services decide who wins the closed door discussion every tech executive needs why seat based pricing is a trap how palantir hit 100x with services and the playbook for incumbents to win learn more learn more discover how the industry is adopting ai in the post sale lifecycle from next best action recommendations to reduced case times learn the playbook dell used to cut support costs by 50m read the case study laer measured adoption dare measures outcomes tsia s laer framework helped define the saas era customer engagement model ai demands a new model built for outcomes services and continuous value realization read the framework benchmark your tech services organization for free discover the benefits of benchmarking with performance optimizer identify organizational challenges get a prescribed action plan and unlock your roadmap to improved outcomes learn more laer measured adoption dare measures outcomes tsia s laer framework helped define the saas era customer engagement model ai demands a new model built for outcomes services and continuous value realization read the framework ai won t replace services services decide who wins the closed door discussion every tech executive needs why seat based pricing is a trap how palantir hit 100x with services and the playbook for incumbents to win learn more learn more accelerate service transformations tell us what you re solving for we ll surface the research guidance and answers that get you there get started discover how the industry is adopting ai in the post sale lifecycle from next best action recommendations to reduced case times learn the playbook dell used to cut support costs by 50m read the case study benchmark your tech services organization for free discover the benefits of benchmarking with performance optimizer identify organizational challenges get a prescribed action plan and unlock your roadmap to improved outcomes learn more discover how the industry is adopting ai in the post sale lifecycle from next best action recommendations to reduced case times learn the playbook dell used to cut support costs by 50m read the case study ai won t replace services services decide who wins the closed door discussion every tech executive needs why seat based pricing is a trap how palantir hit 100x with services and the playbook for incumbents to win learn more learn more accelerate service transformations tell us what you re solving for we ll surface the research guidance and answers that get you there get started laer measured adoption dare measures outcomes tsia s laer framework helped define the saas era customer engagement model ai demands a new model built for outcomes services and continuous value realization read the framework benchmark your tech services organization for free discover the benefits of benchmarking with performance optimizer identify organizational challenges get a prescribed action plan and unlock your roadmap to improved outcomes learn more we help companies make smart decisions in these industries it infrastructure and services hardware oem and enterprise tech orgs are reinventing how they deliver value as ai redefines profitability we ll help you protect margins redesign services and stay ahead learn more saas and software per seat pricing is eroding as ai automates work we help born in the cloud companies price for outcomes and retool services to capture the real value ai creates learn more industrial equipment from supply chain tech to agtech and iot every modern company is a tech company we ll help you navigate this evolving space and ensure your business keeps pace learn more healthcare technology healthcare and tech are a necessary pair for hardware and software businesses serving this space we ll help keep you profitable where it s most critical lives depend on it learn more on these key topics best practice implementation and improvement when you understand what good looks like correlating people processes and technology to your financial outcomes becomes clear and actionable ai implementation ai is rewriting business models faster than any previous wave stay current on frameworks that drive growth and profitability from readiness to outcomes x as a service and digital transformation per seat and consumption models are collapsing learn how to build a profitable xaas business by climbing the pricing ladder to value and outcomes achieving profitable growth the tech industry chased explosive growth over profitability ai changed the game discover how to achieve both without choosing between them by supporting leaders across these research areas cross functional executive leadership offer portfolio success offering management revenue optimization customer growth and renewal service and delivery customer success education services field services managed services professional services support services trusted by top companies everywhere a data engine fueled by you data insights frameworks benchmark virtual advisory sessions inquiries member to member inquiries conference discussions is your business ready to discover its potential fuel your growth journey with data backed benchmarking for organizations looking to enhance their operational performance tsia s benchmarking offers a clear path to make informed actionable improvements by leveraging robust peer groups percentile based scoring and customized insights learn more in our comprehensive ebook 20 years of expertise and proven methodologies 10 targeted peer groups based on key performance drivers 3x verified data with unmatched accuracy read the ebook tsia q1 2026 research topics tsia s research explores how technology providers must shift to outcome based services led growth in the ai economy it provides the frameworks to monetize ai align incentives to value realization and deliver measurable business results explore the tsia portal tsia research journeys customer growth renewal outcome based compensation how incentive models are evolving to reward customer value realization not just bookings or volume customer success the new customer success redefining cs as the owner of customer economics through outcomes consumption optimization and human ai orchestration customer growth renewal outcome based compensation how incentive models are evolving to reward customer value realization not just bookings or volume customer success the new customer success redefining cs as the owner of customer economics through outcomes consumption optimization and human ai orchestration customer growth renewal outcome based compensation how incentive models are evolving to reward customer value realization not just bookings or vo...