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edesk updates edesk updates www edesk com subscribe to updates all publications announcement improvement new beta integrations ai 1786963818203 instant amazon refund visibility in edesk by colin palin we ve brought amazon refund data directly into your ticket view now whenever an order is refunded on amazon edesk automatically detects it and informs your team as soon as a ticket comes in use this new view to automatically see when a improvement 1786440360000 automatic retrieval of tracking information by colin palin we re excited to announce automated tracking information retrieval completing our mission to support tracking data across every single marketplace edesk integrates with by adding cdiscount bol bonanza etsy rithium wish wix and improvement 1785515820000 new integration trustpilot by colin palin we re excited to announce our new trustpilot integration designed to give you complete control over your public brand reputation right from edesk use this integration to automatically pull buyer reviews into your mailbox allowing your new integrations 1785342840000 new report brands by colin palin we re excited to announce our new brand performance report designed to give you clear visibility into your multi brand operations use this new brand report to monitor vital brand metrics like ticket volumes sla performance and team improvement 1785256140000 new marketplaces tiktok shop at be nl pl by colin palin we re excited to announce edesk now supports tiktok shop in austria belgium the netherlands and poland connecting you directly with millions of active shoppers across these high growth european markets use our expanded tiktok shop new integrations 1784736840000 new marketplace backmarket by colin palin we re excited to announce edesk now supports back market connecting you directly with one of the world s leading marketplaces for refurbished technology and electronics use our back market integration to manage your customer new integrations 1784191560000 new marketplace otto by colin palin we re thrilled to announce otto marketplace support a new integration designed to give you complete visibility over your german e commerce customer care this expansion brings you direct access to otto one of europe s leading e commerce new integrations 1784128683797 amazon cancellations by colin palin managing your amazon store just got a whole lot smoother we are thrilled to announce that you can now cancel amazon orders directly from the edesk ticket view there is no longer any need to waste time jumping back and forth between seller new improvement 1784045760000 tiktok shop video card support by colin palin we re excited to announce edesk now supports tiktok shop s video cards connecting you seamlessly with one of the world s fastest growing social commerce platforms use our new video card feature to send and receive video cards directly improvement newer older