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description=Nexcess support is available 24/7/365 to any resolve issues and concerns quickly. Call, email, or chat with us for hosting, application, and engineer assistance.;

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Text of the page (random words):
24 7 365 customer support nexcess 362 captures 06 apr 2001 21 apr 2026 oct nov dec 28 2021 2022 2023 success fail about this capture timestamps the wayback machine http web archive org web 20221128104137 https www nexcess net support we use cookies to understand how you interact with our site to personalize and streamline your experience and to tailor advertising by continuing to use our site you accept our use of cookies and accept our privacy policy accept chat now if you re interested in becoming a customer chat with us black friday starts now get 75 off nexcess premium managed hosting shop plans shop plans solutions solutions solutions solutions resources resources why us why us partner programs partner programs pricing pricing contact us contact us sign in sign in get more than a reply get a solution having a problem we re your team always on monitoring your servers mitigating risk optimizing performance chat with an expert call our 24 7 365 support team americas 1 866 639 2377 australia 1 800 765 472 united kingdom 0 808 196 5715 prefer to be more hands on search our constantly growing nexcess knowledge library for tutorials and how to materials wordpress detailed guides for wordpress inquiries learn more magento comprehensive support for m1 and m2 learn more woocommerce walkthroughs on store improvement and configuration learn more storebuilder support articles for our ecommerce website builder learn more billing how to pay for or change your services learn more website management monitoring htaccess cronjobs and other tools learn more file management mysql ftp site backups and so much more learn more getting started helpful content for new clients newbies and pros alike learn more hosting support faq how do i submit a support ticket log into the nexcess client portal to create a new support ticket there is a support option on the left hand side click that and then the green button for detailed directions read this article what is the scope of support for my hosting plan our hosting support team is available 24 7 365 to assist with troubleshooting infrastructure applications plugin conflicts and security issues we cannot assist with web development web design plugin configuration or search engine optimization read more about our scope of support here is nexcess hosting support outsourced no nexcess hosting support is 100 in house our experts span the globe with expertise in php based applications like wordpress magento and woocommerce when can i contact support you can talk to a human hosting expert 24 7 365 by phone chat and email how much do i need to tell my support agent however you contact us nexcess support will ask for your domain name and customer pin to protect your privacy all you have to do is describe your question or concern how can i request a migration nexcess website migrations can be requested in a few clicks through the client portal click on the support option on the left side and then click request migration on the upper right follow the steps outlined in this article and our experts will take care of the rest web hosting faq what is web hosting web hosting is a service that stores your website so you can publish it online regardless of what application you use wordpress webflow shopify your website will need hosting do i need technical knowledge to use web hosting we offer a range of different solutions for small medium and large websites regardless of your technical knowledge our team will be here to assist you 24 7 365 what billing cycles does nexcess offer depending on the solution you opt for we offer monthly and annual billing options talk to your sales representative about some of our great discounts how long will it take to get started this depends on the size of the solution you choose smaller shared solutions will be created almost instantly larger dedicated solutions can take up to 24 hours website migrations can also add time to this process does nexcess offer root access we do not offer root access on managed hosting services this is because we take care of everything you would ordinarily need root access for and solve problems in a way that keeps the platform safe and performant for all for dedicated server customers we may grant access to a specific root level command if absolutely necessary whatever you need to achieve via root access no matter how complex our expert support team and engineers can make it happen if you think you need root access contact our support team 24 7 365 by chat email or phone is there a money back guarantee absolutely yes if you re not fully satisfied with your product we offer a no hassle 100 money back guarantee for the first 30 days of your investment if you have questions about your plan or technical issues we can help with our rockstar support team is available day or night 24 7 365 application solutions faq how secure are nexcess solutions we pride ourselves on offering one of the most secure infrastructures in the industry nexcess data centers are equipped with the highest level of security on top of our robust application security offerings what different solutions do you offer we offer a wide range of different managed application solutions for small medium and large websites in addition to managed hosting for commerce and content we offer dedicated hosting solutions enterprise clusters domains ssls cloud containers and more does nexcess offer enterprise solutions we offer several different options for businesses with larger requirements our dedicated enterprise solutions include specialized esg support custom engineering and resource planning all enterprise hosting receives personalized optimizations and application support choose from a variety of services enterprise wordpress hosting magento enterprise woocommerce enterprise as well as solutions for craft cms expressionengine and drupal does nexcess offer windows hosting we do not provide managed support for windows our sister company liquid web provides a wide range of fully supported windows environments what is the difference between managed and unmanaged hosting managed hosting comes with 24 7 365 application support technical monitoring application specific optimizations platform tools and a team that goes above and beyond unmanaged hosting like aws does not include any of those benefits hosting services faq can i upgrade my account yes if you need to upgrade your account for whatever reason you can easily do this through the client portal in most cases if you re not sure or have questions about the right fit for your unique needs get in touch with our support or solutions teams and they ll be able to help you make the best decision based on your goals does nexcess offer development services we do not currently offer in house development services we do however partner with some great development agencies for various applications and budgets browse agency options now what is the nexcess sla we include 100 access to power and connectivity you can see our sla here does nexcess have a support sla we believe that support is about fixing problems not just replying to them we do not have a support sla but guarantee that your problems will be fixed as soon as possible we believe in a service that goes beyond one that empowers users and provides stability we make your web hosting experience simple with proactive site monitoring security hardening and a dedicated support team available 24 7 365 if you re not 100 satisfied with our support after 30 days you can cancel your solution and claim a full refund does nexcess backup my data we provide daily backups that are accessible for 30 days backups are stored in a specific system that is separate from the server that operates your website s all backups are managed and maintained by nexcess we also include application level backup options and you can use any backup tool you desire we do not blacklist plugins or extensions at nexcess does nexcess provide a domain name all nexcess plans come with a free automatic io temporary domain you can purchase a domain name from us through our domain registration page does nexcess provide ssl certificates yes we include a free wildcard ssl per site on every nexcess plan ssl certificates are free for the life of your plan there are no renewal costs we offer additional ssl options depending on your requirements does nexcess offer a cdn service yes your nexcess plan includes our own purpose built content delivery network to improve page speeds it is integrated into our platform for easy use without a ton of configuration complexity we also offer integration with leading cdn networks including cloudflare does nexcess offer dns service yes nexcess customers receive free dns service with over 15 servers worldwide with fully managed hosting from nexcess better is built in chat with an expert call 866 639 2377 products magento woocommerce wordpress storebuilder drupal sylius expressionengine craft cms flexible cloud enterprise hosting add ons autoscaling development sites cdn containers ssl certificates domain registration features application stack pci compliance dns free migration plugins events fundraising wordpress lms resources resources home knowledge base blog store builders podcast systems status webinars web tools white papers site search support contact us faq company about reviews data centers newsroom events careers family of brands partners student discount why wp users trust us why choose nexcess legal 2022 nexcess net llc all rights reserved