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description=CM.com connects messaging, marketing, service, payments and events. All teams work from one customer profile instead of juggling integrations.;

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one platform for every customer interaction cm com log in menu products back to main menu connect every channel your customers use one reliable connection campaigns channels apis discover connect activate marketing that acts on what customers actually do marketing campaigns marketing automation cxp predictions discover activate convert complete every transaction at the moment of decision payments ticketing events sign discover convert support ai resolves the routine your team handles what matters halo ai agents agent inbox discover support platform foundation always included customer context platform bring every customer interaction into one live context for your people and your ai to act on see the full platform channels back to main menu rcs for business rich cards carousels verified sender and read receipts the next generation of sms via api or platform whatsapp business the world s most used messenger for campaigns support payments and ai agents via api or platform voice cloud telephony ivr and ai voice agents fully integrated with the cm com platform via api or platform more channels sms email instagram facebook messenger viber telegram apple messages for business line one platform every channel every cm com product works across all channels run a halo ai agent on whatsapp rcs or voice whatever channel your customer is on explore the cm com platform apis back to main menu transactional apis business messaging api sms api voice api email api payments api verification apis one time password api verification api sign api mobile identity api developer resources build on the cm com platform with our apis sdks and developer tools see all developer tools industries back to main menu key industries retail ecommerce know what each customer needs before they ask leisure travel fill seats build loyalty and bring them back next time tech media grow your platform by knowing your users better than they expect government education every message reaches the right citizen utilities logistics fewer calls to the contact center more customers who feel informed financial services compliant conversations that move customers forward customer successes lucardi moco museum yoursurprise randstad mepal kidream ai bmw group see all customer stories why cm com back to main menu trust proof security compliance customer stories partners awards sustainability about cm com our story investor relations management board press careers european by design cm com is headquartered in the netherlands and processes data within the eu full gdpr compliance by default not as an add on our sovereignty commitment resources back to main menu developers api documentation sandbox github knowledge blog events glossary knowledge center learning resources services customer support platform status integrations release notes from the blog the bar for voice ai is higher than you think here is what we rebuilt to clear it read article pricing talk to an expert sign in talk to an expert behind every moment the only ai platform that runs the whole conversation and everything it leads to from marketing message to service call to payment ai and your people work from the same context of each customer so customers stay longer routine resolves itself and every conversation makes the next one better talk to an expert explore the platform behind a trillion customer conversations and counting what we believe every conversation should make the next one better your customer doesn t experience a marketing message a service reply and a payment request as separate things to them it s one conversation with you so the platform doesn t treat them separately every message payment action and call adds to one shared context and every team and every ai acts on it in the moment that s why your fifth conversation is sharper than your first so you keep customers longer resolve more without a human and convert more one platform means nothing gets lost one context means it keeps paying off talk to an expert the platform four suites one customer a suite for every team that touches your customer all of them run on one shared customer context so your people and your ai act on the same understanding and what one team learns the next can use start with one keep the systems you already have and add the rest as you grow a delivered message is not a conversation last year whatsapp this year rcs next year who knows every new channel is another integration to build connect gives you all of them through one and the conversational router turns raw messages into conversations that arrive understood and ready to act on each conversation sharpens the next reach customers anywhere one workflow a different message per customer most marketing automation treats a whole segment the same with ai bolted on activate writes cxp predictions to the profile as events so one workflow sends a different message per customer on the right channel at the right moment and every send teaches the profile what works personalize at scale every transaction makes the next offer smarter payments ticket sales and signed contracts usually live in separate tools far from your conversations convert brings them onto the platform so every transaction feeds the same customer context every sale ticket and signature makes the next conversation smarter close every sale customers never tell their story twice growth usually means more questions more agents more cost support breaks that halo ai agents resolve the routine on their own across chat email and voice while your team handles what matters with full context and every resolution makes the next answer smarter resolve more what makes it compound the ai and the context that run underneath everything halo your team handles what matters the routine handles itself ai that works across your whole platform not one corner of it most platforms bolt a separate assistant onto each product each seeing only its own slice halo ai agents are different they work across your whole platform from the same customer context acting on everything the customer context platform knows and predicts about each customer so the agent handling a service call already knows about the campaign sent last week and every conversation they resolve makes the next one smarter explore halo every channel one agent voice chat whatsapp email one halo agent handles the whole conversation wherever it starts consistent every time built to act not just reply halo agents connect to your tools update systems and get things done on their own that s what makes them agents not chatbots customer context platform records tell you what happened context tells you what to do next channels get you into the conversation ai acts on it what wins the conversation is what the platform knows the context the customer context platform connects everything you know about a customer fills in the picture even when you don t have every fact and reads the situation not just the records and with cxp predictions it goes further it doesn t just record what happened it forecasts what each customer is likely to do next from real behavior so every answer offer and message fits what s actually happening the more it runs the more it knows and the better every next conversation gets put context to work three things that only happen on one platform customers who feel known context never gets lost the agent picking up the call already knows about the whatsapp thread the campaign already knows what the customer just bought no re explaining no re syncing more resolved with the same team ai that reaches production most enterprise ai pilots stall because the data underneath isn t ready halo runs on context unified from day one that s why it resolves conversations on its own instead of just suggesting replies customers who stay and spend more every interaction makes the next one better a stitched together stack can sync data it can t build understanding next month s campaign knows what happened in support last week that is the full circle and it keeps widening it all works because it s one platform every conversation action and record in one place so nothing about the customer falls through the gaps the ai sees the full picture and each interaction builds on the last we ve been building conversational infrastructure since 1999 customer conversations are the core of your organization we ve understood that since 1999 when a conversation was a text message and we used it to fill venues and move businesses forward twenty seven years and a trillion conversations taught us what businesses and their customers actually need the technology changed from sms to ai agents that resolve on their own the lesson never did 10k companies running on the cm com platform worldwide 600 direct operator meta google connections including voice 1 ranked cpaas leader by juniper research four years in a row 27 years using conversations to hit business goals since 1999 iso 27001 42001 security and responsible ai certified licensed psp eu sovereign by design your data stays in europe 10k companies running on the cm com platform worldwide 600 direct operator meta google connections including voice 1 ranked cpaas leader by juniper research four years in a row 27 years using conversations to hit business goals since 1999 iso 27001 42001 security and responsible ai certified licensed psp eu sovereign by design your data stays in europe trusted by 10 000 businesses worldwide different industries one pattern every conversation builds on the last when personalization meets automation at scale we wanted more than just handling questions we wanted to truly help customers in their own language at their own moment without overloading our team anne louise conversation designer read yoursurprise story transforming customer service with ai colleague lucie we didn t just want a chatbot on the side we wanted an ai colleague we can understand and train ourselves that fits into our systems and really supports both our customers and our team elles manager jewelry services customer service read lucardi story mission critical connectivity for millions of drivers globally sms plays a crucial role in bmw s connecteddrive services cm com s global reach means bmw doesn t have to worry about which routing or mobile network to use cm com takes care of it with the sms gateway bmw read bmw story bringing fans closer to their sports heroes cm com felt like an extension of our team they weren t just a technology partner but truly invested in the success of the project and the fan experience marloes wesselink project manager teamnl huis read teamnl story end to end innovation ai ticketing and cashless payments at formula 1 we were looking for a partner that could not only help us optimize our ticketing process but could create a superior fan experience with the innovative software and data insights of cm com we were able to optimize the entire fan journey teun verheij formula 1 heineken dutch grand prix read dgp story where do your customers have to repeat themselves every journey has a moment where context gets lost the repeated story the missed signal the payment that lives somewhere else tell us yours one conversation and we ll show you exactly what changes for your customers your team and your numbers talk to an expert see the platform about cm com blog pricing contact global sip trunking voice api mobile order online payments payment links payment methods payment terminals qr payments recurring payments shopper recognition transaction processing sms gateway api event ticketing musea parks seated ticketing business messaging api cash register chatbot connections conversational channels customer data platform email gateway api email campaigns event festival app halo mobile marketing cloud mobile service cloud one time password api payments platform sign ticketing privacy statement terms and conditions cookie policy sitemap investor relations choose your region select a region to 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