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description=It s never been this easy, fast, and affordable to transport/deliver goods or cargo. Available in Indonesia, Philippines, and Thailand.;

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er the platform s standard insurance terms paid insurance options are also available in indonesia which offer expanded coverage limits that can be selected during the booking process within the app coverage limits for the free insurance tier are displayed within the deliveree app at the time of booking can i request additional security for high value items yes for customers in the business program the deliveree business account team can arrange dedicated account management that includes additional cargo security tailored logistics planning and cargo handling guidance while deliveree doesn t offer a dedicated high security fleet at the moment we regularly update our vehicles to maintain the highest safety standards for all delivery needs be sure to check our website regularly to see our latest service additions how are loading and unloading processes secured the loading and unloading processes are secured by the assigned driver who is responsible for safe handling of cargo from pickup to drop off the cargo condition is recorded inside the app at both ends of the journey by the driver customers who need additional manpower can add a platform managed helper to their booking as a paid service keeping all labor involved in the delivery within the platform s verified network are delivery routes monitored for safety yes deliveree s gps systems have integrated smart routing which ensures the best possible route for your delivery deliveree s operations team also has live gps visibility over all active bookings and can monitor route progress in real time any significant deviation from the expected route can be flagged for review and the operations team can intervene if an issue is identified during transit for multi stop and batch deliveries deliveree s smart load planner automatically sequences drop off points into the most efficient route before the trip begins to reduce unplanned detours and keep drivers on predictable monitored routes throughout the delivery how is access to cargo handled during transport access to cargo is handled during transport by a single verified driver who maintains exclusive physical custody of the cargo from the pickup to final drop off deliveree ensures no third party access during transit for ftl full truckload bookings for ltl less than truckload and lcl less than container load services cargo may pass through one or more transfer points where it is handled by different platform verified drivers or depot staff during the multi leg movement customers should note that ltl lcl shipments follow a different custody chain than dedicated ftl bookings what protocols exist for emergency situations if an emergency occurs during transit customers should contact deliveree s 24 7 support team immediately via in app live chat or the customer hotline the driver also notifies deliveree s operations team who coordinates the appropriate response responses may include rerouting the vehicle dispatching a replacement driver or arranging cargo transfer to a substitute vehicle support operates around the clock specifically to handle emergency situations what is the compensation policy for lost or damaged shipments deliveree compensates customers when insured items are lost stolen or damaged during an official booking made through the platform compensation is processed through the standard insurance policy with limits that vary by country contact our customer support for inquiries about compensation claims for your lost or damaged shipments how do i request a refund request a refund by contacting deliveree s customer support team through in app live chat email or the phone hotline the support team will investigate the booking and assess whether it meets refund eligibility criteria if the claim is validated our cs will provide resolution accordingly what are the eligibility conditions for a refund a refund is eligible only for official bookings placed through the deliveree mobile or web app contact deliveree s customer support team with your booking details for a full assessment of your eligibility according to damage and loss warranty how long does the refund process take deliveree s refund process begins the moment you contact our support team credit based refunds are processed instantly in real time for all other payment methods the average refund processing time is within 1 to 2 days contact deliveree s support team for a specific timeline after your case has been assessed are service fees refundable for any inquiries or questions regarding service fee refunds you can contact deliveree s support team through the in app live chat or via email the support team will assess your situation and advise on the appropriate next steps what situations are covered under compensation compensation applies for cargo that is lost or damaged during delivery bookings must be made officially through the deliveree platform and fall within the insured coverage limits applicable to your account type what is the cancellation and refund policy bookings cancelled before a driver accepts the job don t incur a cancellation fee once a driver has accepted and is en route a booking cancellation fee applies based on how far the driver has already traveled toward the pickup location contact customer support if you re unsure whether a cancellation fee applies to your specific situation how are partial refunds calculated partial refunds apply to specific add on services that were booked but not rendered during the delivery for example if an extra helper was added to the booking but didn t assist at the site that portion of the charge may be eligible for a partial refund customers who believe a service was not fulfilled can contact the support team through the in app live chat or email with their booking reference number for review can i get compensation for delayed deliveries if you are experiencing a delayed delivery we encourage you to contact the support team through the in app live chat or via email state your booking id and a description of the delay to raise the concern the team will look into the situation and work for the best possible resolution what documents are required to file a claim filing a claim will require several documents including a copy of the shipping invoice proof of purchase showing the description and value of the damaged or missing items photos of the cargo both before and after the incident and a signed cod or pod form in cases where additional verification or quotations are required the claims department may request further documentation how are disputes regarding refunds handled contact deliveree s customer support team to raise a refund dispute the team will re open the case by reviewing the original booking the claim documentation and any relevant delivery records if the initial response doesn t resolve the issue you can request an escalation through the same support channel are there any non refundable services or charges yes booking fees are non refundable for completed deliveries other charges may also be non refundable depending on the service type and booking status for any questions about specific charges the support team can be reached through the in app live chat or email how is deliveree pricing calculated deliveree pricing is calculated using a base fare plus a per kilometer charge that varies by vehicle type with no hidden fees added after booking confirmation factors such as optional add ons and toll fees are itemized separately and added to the base calculation before the customer confirms the booking full day flat rate bookings are also available as an alternative to distance based pricing full day bookings cover unlimited destinations within a set service radius for a single fixed price is pricing distance based or fixed rate deliveree pricing is primarily distance based every booking is calculated using a base fare plus a per kilometer charge the final booking price increases with the length of the route a minimum fare applies for short distance trips to ensure the booking covers the base cost of dispatching a driver and vehicle fixed rate pricing is also available as an option for full day vehicle rentals where a flat daily rate covers the whole day service within the service area what factors affect delivery cost distance weight vehicle type distance weight and vehicle type are factors that affect delivery costs understanding each factor lets customers make smarter vehicle choices before confirming a booking distance the total route length from the pickup address to the final destination drives the per km charge with every additional kilometer longer routes produce a larger total cost because more kilometers are covered vehicle type each vehicle class carries its own base fare and per km rate choosing the smallest vehicle that safely fits the cargo is the most effective way to reduce the total delivery cost weight and cargo volume cargo that exceeds a vehicle s weight or volume capacity requires an upgrade to a larger vehicle class which directly raises the booking fee properly estimating cargo dimensions before booking prevents unexpected cost increases choosing the right vehicle affects pricing the most matching cargo size and weight accurately to the smallest capable vehicle will provide the lowest distance rate are prices shown upfront before booking yes the deliveree app displays the full price before a customer confirms the booking the price shown includes the base fare distance based charge and any selected add ons customers can check delivery prices upfront at deliveree s fleet and price page are there any hidden fees or extra charges no there are no hidden fees or extra charges added after the booking is placed the price shown before the booking confirmation is the final amount the customer pays for the delivery itself add on services such as extra helpers or special handling carry their own charges but these services are disclosed and selected by the customer during the booking process do prices change based on demand or peak time no deliveree doesn t apply demand based surge pricing the fare is calculated from the same base rate and per km formula regardless of time of day or booking volume what is included in the base price driver fuel insurance every deliveree base fare includes the assigned driver fuel for the trip and cargo insurance up to the limit shown in the app are tolls and parking fees included in pricing no toll and parking fees are not included in the base fare tolls and parking fees are reimbursed separately from the booking price based on the receipts provided by the driver upon completion are there different pricing options for same day vs scheduled delivery no deliveree applies the same distance based pricing formula to both same day and scheduled bookings the price is calculated from the route and vehicle type regardless of when the booking is placed or when pickup is scheduled do prices vary by vehicle type yes prices vary for each vehicle type each vehicle type carries a distinct base fare and per km rate shippers can compare fares across vehicle types instantly using deliveree s price calculator are there discounts for bulk or business users yes business users can contact their dedicated account manager for questions regarding discounts for bulk deliveries deliveree s pricing is structured to keep costs as low as possible for high volume users enrollment in the business program is available through the deliveree website free of charge can i get a price estimate before confirming a booking yes deliveree provides an instant price calculator and quick booking on its website and within the app customers can enter their pickup location delivery destination and vehicle type to receive a full price before placing any booking the shipping quote is generated in seconds and reflects the complete fare including the base rate and estimated per km charge customers can compare vehicle options or adjust their route before confirming the booking how can i track my delivery in real time you can track your deliveree delivery in real time directly through the deliveree mobile or web app on the same screen used to place the booking once a driver accepts the job the tracking view activates automatically and displays the driver s live location on a map from pickup through to final delivery no separate tool or additional login is required to track your delivery what tracking updates are provided during transit tracking updates that are continuously provided during transit include driver assignment en route movement and arrival confirmation at each stop customers can track and trace further by viewing the photos and digital signatures as goods are handed over at the drop off location can i see the driver s live location yes the driver s gps position is displayed live on an in app map you can see the exact roads streets and routes being taken from pickup toward the destination how often is tracking information updated tracking information updates continuously in real time the driver s gps position is refreshed live as the vehicle moves along the route customers also receive notifications on the status of the delivery and its estimated time of arrival can multiple users track the same shipment yes deliveree allows customers to share a tracking link with the recipient or any third party the tracking link allows the recipient or third party to track the delivery location without needing to log in to the deliveree app how do i contact customer support you can contact deliveree s customer support through live chat email or by phone with all three channels available around the clock each country has its own dedicated support contact details accessible through the deliveree or transportify website for the philippines what support channels are available chat email phone deliveree s support channels cover live chat email and phone operated by the deliveree call center across all three countries where the platform operates what are the support operating hours deliveree customer support operates 24 hours a day 7 days a week 07 00 am to 10 00 pm local time for thailand with no downtime on weekends or public holidays how quickly does support respond to issues customer support responds immediately for customers using live chat phone support connects customers directly for verbal assistance on urgent situations email responses may take longer and are suited for detailed inquiries that don t require an instant reply can support help with urgent delivery problems yes deliveree s 24 7 support team handles urgent delivery issues including unresponsive drivers route problems cargo concerns and active booking emergencies in thailand support hours are 7 00 am to 10 00 pm for the fastest response in urgent situations use the in app live chat or call the phone hotline directly how do i report a delayed or missing shipment report a delayed or missing shipment by contacting deliveree s creport a delayed or miss...