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description=See weekly product updates for Fin AI Agent & Intercom Helpdesk.;

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Text of the page (random words):
intercom changelog release notes product updates go to intercom see weekly product updates for fin ai agent intercom helpdesk intercom changelog release notes product updates new feature phone your workflow triggers now work on phone calls shared by mohib july 03 2026 your workflows can now run during phone calls using the same triggers available for chat email and other channels automatically tag conversations apply rules assign calls to the right team snooze follow up work or add internal notes all without interrupting the caller to get started create a workflow choose phone channel and add your background actions learn more here new feature phone automate what happens after every phone call shared by mohib july 03 2026 a new phone call ends trigger lets you automate what happens after inbound and outbound calls build workflows based on how a call ended such as answered abandoned or unanswered then automatically assign conversations set priority add tags close resolved calls or route missed calls for follow up add the when a phone call ends trigger in workflows to get started learn more here fin new feature fin for sales now books meetings with hubspot shared by bethany july 03 2026 fin can now book qualified sales meetings directly via hubspot meetings without the lead ever leaving the conversation hubspot joins calendly and chili piper as a supported provider fin shows real time availability collects required questions and books the slot on the spot all setup within minutes learn more new phone security settings verify a caller s identity over the phone shared by artem july 03 2026 when your team handles sensitive requests over the phone account changes payments anything that requires trust you need to know the caller is who they say they are until now there was no built in way to confirm that so teams fell back on manual security questions you can now add a verify phone with otp step to any phone workflow intercom texts the caller a one time passcode they enter it during the call and the workflow routes them based on the result verified callers go straight to an agent everyone else routes to voicemail or a follow up path callers on a landline who can t receive a text are verified by email instead on the same call so no one gets stuck learn more new inbox edit slas directly from settings shared by rohit july 03 2026 manage slas directly from settings no workflow detour required sla definitions can now be edited in place from settings helpdesk sla adjust target durations pause rules or the linked office hours schedule without creating a new sla updating workflows and archiving the old one you can also create new slas from the same page no more navigating away to workflows first learn more inbox workflows new set conversation priority across five levels shared by rohit july 02 2026 until now a conversation was either a priority or it wasn t a blunt yes no choice you can now set conversations to one of five levels none low medium high or urgent that means your team can triage with far more precision and always work the most important conversations first set a level from the conversation header list bulk actions or with a keyboard shortcut filter and build views around the exact level that matters set priority automatically with rules workflows and macros learn more new inbox conversations in the customer portal shared by junaid june 30 2026 until now the customer portal only showed tickets customers had no self serve way to revisit the live conversations they d had with your team now they can a new conversations view lists all a customer s conversations with status badges right alongside their tickets customers can search the full content of their conversations choose whether each customer sees all their company s conversations or just their own clicking a conversation opens it directly in the messenger learn more new feature phone choose which phone lines send csat surveys shared by mohib june 30 2026 previously outbound call satisfaction surveys could only be turned on or off for your entire workspace now you can choose which phone numbers send surveys giving you more control over each line each phone number has its own survey toggle that works alongside your workspace setting new numbers automatically follow your workspace default but you can override that for any individual number and customise it with its own survey message and spoken language learn more here inbox workflows new act on sla breaches before and after they happen shared by faiz june 30 2026 you can now trigger a workflow when an sla target is breached or before it happens choose the target that matters first response time next response time resolution time or time to close and automate the right response either way before sla breach set how much lead time you want and the workflow fires automatically before the target is due warn reassign or escalate with enough runway to avoid the miss when sla breaches the workflow fires the moment a target is missed notify the team tag the conversation or reassign no manual triage needed learn more new inbox organize your macros into folders shared by sergi june 25 2026 keep large macro libraries tidy and easy to navigate you can now group macros into folders right from settings no more scrolling through one long flat list to find the reply you need create folders and move your macros into them search and sort the folder overview to find things fast set it up in settings inbox macros prev 1 of 71 next we run on intercom your privacy choices