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description=Find out about our Shipping and Returns policy and if you have a question let us know.;

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shipping returns pearlywinks top of page log in home all craft items digital downloads cutting files colour by pearlywinks felting kits free downloads gift card new products pearlywinks mdf stamparing pro press stamps stencils by pearlywinks tools atelier by pearlywinks atelier terms and conditions atelier faq atelier tutorials create and inspire videos support future development video tutorials multi station highlight craft shows facebook lives gallery hochanda shows stamparing pro press tv shows blog about contact meet the team groups members refer friends pearly points faq shipping returns store policy personalised memory gifts news more use tab to navigate through the menu items next shows on highlight crafts 6th april 2026 at 11am 1pm 25th april at 11am and 1pm shipping returns shipping policy we aim to get all goods delivered to customers within 3 working days however during busy periods this may take longer parcels under 2kg will be sent via royal mail 2nd class parcels over 2kg will be sent via a courier this will vary depending on the weight of your parcel goods can be collected from the shop however please wait until you receive your confirmation email stating your order is ready for collection before coming to collect we do ship internationally the cost is based on weight so once you have finished shopping go to your cart and the system will advise you of the shipping cost once the shipping address has been provided return exchange policy pearlywinks craft supplies returns exchange policy at pearlywinks craft supplies we want you to be completely satisfied with your purchase we understand that sometimes things don t work out and we re here to help please read our returns and exchange policy carefully your rights under uk consumer law as a consumer in the uk you have certain statutory rights under laws such as the consumer rights act 2015 and the consumer contracts information cancellation and additional charges regulations 2013 this policy does not affect your statutory rights 1 right to cancel for online phone or mail order purchases distance selling if you purchased your item online by phone or by mail order distance selling you have the right to cancel your order and return the goods for a full refund cancellation period you have 14 days from the day you receive your goods to cancel your order how to cancel to exercise your right to cancel you must inform us of your decision by a clear statement e g a letter sent by post fax or email you can use the model cancellation form provided at the end of this policy but it is not obligatory returning the goods once you have informed us of your decision to cancel you have a further 14 days to return the goods to us condition of goods the goods must be returned in a condition that allows for resale meaning they should be in their original packaging unused and with all tags and labels attached if applicable if the goods have been handled more than necessary to establish their nature characteristics and functioning we may make a deduction from the reimbursement for loss in value cost of return you are responsible for the direct cost of returning the goods we recommend using a tracked delivery service for your protection refund we will issue a full refund including the cost of standard delivery if applicable within 14 days of receiving the returned goods or receiving proof that you have returned the goods whichever is the earliest the refund will be issued using the same payment method you used for the original transaction unless you have expressly agreed otherwise we will not charge any fees for the reimbursement 2 faulty goods if your goods are faulty not as described or not fit for purpose you have legal rights under the consumer rights act 2015 short term right to reject within 30 days you have the right to reject faulty goods within 30 days of receiving them if you do so you are entitled to a full refund right to repair or replacement after 30 days but within 6 months if a fault develops after 30 days but within six months of receiving the goods you are entitled to a repair or replacement at no cost to you if a repair or replacement is not possible or is unsuccessful you have the right to a price reduction or a final right to reject the goods for a refund with a deduction for any use right to repair or replacement after 6 months if a fault develops after six months you will need to prove that the goods were faulty at the time of purchase if successful you are entitled to a repair or replacement if a repair or replacement is not possible or is unsuccessful you have the right to a price reduction or a final right to reject the goods for a refund with a deduction for any use returning faulty goods please contact us to arrange the return of faulty goods we will cover the cost of returning faulty goods proof of fault we may ask for proof of the fault such as photographs or a description of the issue 3 exchanges if you wish to exchange an item for a different size colour or style please contact us to check availability exchanges are subject to stock availability condition of goods the item you wish to exchange must be in new unused condition with all original packaging tags and labels attached cost of return you are responsible for the cost of returning the item for exchange we will cover the cost of shipping the replacement item to you standard delivery only processing exchanges once we receive the returned item and confirm its condition we will process the exchange and ship the replacement item if the requested item is out of stock we will contact you to discuss alternatives or offer a refund 4 items that cannot be returned or exchanged for hygiene and other reasons certain items may not be eligible for return or exchange unless they are faulty this may include but is not limited to perishable goods e g food flowers goods that have been personalised or made to your specific requirements sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery e g underwear earrings sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery newspapers periodicals or magazines services once they have been fully performed items that have been used or damaged after delivery unless faulty we will clearly state on the product page or at the point of purchase if an item is non returnable or non exchangeable 5 how to initiate a return or exchange to initiate a return or exchange please contact us by email admin pearlywinkscraftsupplies com contact form please provide your order number and details of the item s you wish to return or exchange along with the reason for the return we will provide you with instructions on how to proceed 6 refunds refunds will be processed within the timeframes outlined in sections 1 and 2 using the original payment method please note that it may take additional time for the funds to appear in your account depending on your bank or payment provider 7 contact us if you have any questions about our returns and exchange policy please do not hesitate to contact us at admin pearlywinkscraftsupplies com pearlywinks craft supplies address about faq shipping returns store policy contact remote support terms and conditions pearlywinks craft supplies 24 blackburn street radcliffe manchester m26 1nq opening hours please note our shop is currently closed please note we are available outside of these hours join our newsletter enter your email here subscribe now thanks for submitting 2025 by pearlywinks craft supplies bottom of page