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faqs rcnz rcnz com plasticmodels co nz diecastmodels co nz my account wishlist help login register cart 0 0 items total 0 00 rcnz home categories scratch and dent gift vouchers adhesives sealants dopes airplanes airplane accessories aircraft wheels batteries accessories boat yacht kits boat yacht accessories books catalogues building materials car bike r c kits rtr car accessories car bodies pins chargers dischargers combos connectors and leads construction farming r c control line accessories coverings decals trim tape electric motors accessories free flight rubber fuel fuel engines fuel engine parts fuel tanks accessories glow plugs helicopters mini racers paints accessories power systems gearboxes promotional items propellers spinners quadcopters radio control sets radio accessories receivers modules rockets servos servo accessories slot cars speed controllers steam stirling engines tools lubes toys educational trucks tanks tracks pre owned models why us faqs parts request contact us all categories scratch and dent gift vouchers adhesives sealants dopes airplanes airplane accessories aircraft wheels batteries accessories boat yacht kits boat yacht accessories books catalogues building materials car bike r c kits rtr car accessories car bodies pins chargers dischargers combos connectors and leads construction farming r c control line accessories coverings decals trim tape electric motors accessories free flight rubber fuel fuel engines fuel engine parts fuel tanks accessories glow plugs helicopters mini racers paints accessories power systems gearboxes promotional items propellers spinners quadcopters radio control sets radio accessories receivers modules rockets servos servo accessories slot cars speed controllers steam stirling engines tools lubes toys educational trucks tanks tracks pre owned models all manufacturers a hobby afx racing slot car artesania latina badger airbrush co billing boats blackzon bruder toys bud nosen models wood cada block cox models double e hobby dubro dumas emax model enrichpower estes ev peak evergreen excel fengda airbrush flytec rc fms freewing model futaba g t power garvon products goolrc greenlight guillows gws heng long hi mark hobbywing hot stuff hotrc radios hpi racing htrc chargers huina toys humbrol jada toys joysway hobby k s metals kidztech kyosho leo engines maisto master airscrew maverick microscale industries midwest milliput ngk spark plug nqd o s engines pactra testors pro model proedge prolux radio active radiolink rc era rc4wd rcnz revell rgt crawler rc rovan rc sab products saito sc engines scalextric slot car silverlit solarfilm sullivan products super glue corp surpass hobby takara tomy tomica tamiya toolkitrc ty 1 vq model walkera zap glue zenoah engines search faqs q how do i place an order with rcnz once you have added your products to your shopping cart you can choose to checkout by selecting the checkout button below your order details q what type of payments do you accept online we accept visa mastercard debit or credit cards or direct bank deposit q what does bank payment mean bank payment is where you credit the money direct to our bank account this can be done either by using your internet banking or by physically banking through any westpac branch throughout new zealand q if i have difficulty while purchasing with a credit card how do i know if my order has been processed you will know that your order has been received when you receive an order confirmation e mail if you are not sure we suggest you contact us at sales rcnz com for verification q if i forgot my login details and password how do i access my account your login details will always be your e mail address if you do forget your password then on the my account page on the website you can request for your password to be e mailed to you q how do i change my address when you proceed to checkout it will ask for your address details every time this is where you can make changes to your address q if i don t receive e mail confirmation what should i do we would suggest you make contact with us through sales rcnz com sometimes there may be delays due to server outages or delays from your isp internet service provider i e xtra vodafone snap etc q how will you ship my order most orders will be shipped with nzpost courier tracking service orders that have been sent via nzpost and can be tracked once sent from their websites q how much will shipping cost shipping is from 6 per order and 12 for rural deliveries extra large items are charged a higher rate but noted at the checkout q what is your return exchange policy we will always do right by the customer if you are not happy with the product then we will refund or exchange it as long as we receive it back in its original packaging and of course unused if a refund or exchange is requested it is for the product value not including the freight q my product doesn t work what should i do first thing you must do is contact at sales rcnz com to explain the issue if it is a manufacturers problem then we will either exchange the product or refund if we no longer stock it it is important that you do not try to fix the problem without our consent as if it is returned to us we will be unable to claim the manufacturers warranty as it has been tampered with q do you ship to a po box address yes though we always recommend to send to a physical address as the service we pay for is a delivery to you rather than a pickup from a box q what happens if my connection fails in the middle of an order if you don t receive an order confirmation e mail you will know that your order has not been completed if you do require verification of this then e mail sales rcnz com 100 new zealand owned freight from 6 pick up available about us rcnz is proudly 100 new zealand owned and operated from our office based in rolleston just outside of christchurch we are a family run business with our history in the model industry going back to 1974 in dunedin with roslyn book and toy centre owned and operated by lawrence noeline clarke we launched our first webstore rcnz in 2006 and since then have successfully grown the group to include the websites for plasticmodels diecastmodels we are excited to offer one of new zealand s largest range of specialist model products with over 15 000 pictured products across the three websites ross shona clarke owners rs3 group limited rcnz plasticmodels diecastmodels my account create account edit profile past orders address book log out support faqs useful links terms conditions contact us special offers great gift ideas combos scratch dent 2026 rcnz all rights reserved