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custom module guide re amaze explore features pricing developer integrations product news login try re amaze now inbox shared inbox helpdesk for all your support channels built for your team chat live chat with automated messaging chatbots and video calls for your website or web app chatbots automate every business opportunity with pre built and custom chatbots push campaigns increase re engagement and boost sales with targeted push notification campaigns ai beta leverage the power of ai to help you respond create and summarize faq customizable and embeddable faq center to help customers help themselves status page keep customers informed by alerting them when there s an incident or outage live get more sales with real time customer activity monitoring and personal messages on mouseenter function link popover show on mouseleave function settimeout function if jq popover hover length link popover hide 100 jq body on mouseleave header explore popover function link popover hide reamaze developer back to developer home custom module guide getting started introduction show developer menu introduction custom module the custom module setting allows you to embed your own ui into the re amaze conversation admin when a conversation is displayed in re amaze your custom module will be invoked it works via an iframe to a url that you can specify which can serve up any web content desired re amaze will provide contextual data to the specified url so that you can display contextually sensitive data and actions enabling the custom module is done via settings and the only thing you need to provide is the iframe url iframe parameters contextual data is provided via url query string parameters some parameters are guaranteed to be present while others are optional and based on availability depending on data known about the customer guaranteed parameters brand the subdomain of the brand for this conversation staff the email identifying the staff user currently viewing this module timestamp the current epoch timestamp for verification purposes hmac a generated signature for this request for verification purposes contextually available parameters id the id of the customer as previously provided through sso email the email identifying the customer for an email form or widget based conversation facebook the facebook id identifying the customer for a facebook channel conversation twitter the twitter username identifying the customer for a twitter channel conversation mobile the mobile number identifying the customer for an sms or voice channel conversation slug the unique identifier for the conversation in reamaze fetchable using conversation api thread_id the thread id for an sms conversation signature verification to authenticate the request as a genuine re amaze request you should verify the provided hmac query parameter value the value is a sha256 hmac hexdigest computed using the query parameters as the message and your account sso secret available under account ids and secret from within your account settings as the key the query parameters should be lexicographically sorted by the query parameter key and then serialized as a string the hmac parameter should be removed for the computation e g brand value email user 40example com id 123 staff staff 40example com timestamp 1434876834 please note that the query parameters should be in raw url encoded value form when computing the digest for example should be encoded as 40 for the purposes of computation as re amaze may introduce more parameters in the future it is required that the signature is computed using all query parameters rather than a select list of parameters iframe resizing because the module is loaded as a iframe you will need to provide re amaze with the content height dynamically this is done via cross origin communication re amaze expects the contents of postmessage call to be formatted as the following example script type text javascript window onload function window parent postmessage message reamaze resize height document body scrollheight script as re amaze may alter the placement of the custom module and also display the custom module differently depending on device it is advised that the content is developed to be responsive to screen size join thousands of teams using reamaze to impress customers find out how with a free account get started it s free navigation pricing sign up log in about help developer developer home embed sdk mobile sdk custom module sdk json api reference other links book a demo feature update blog re amaze publication re amaze case studies resources and books careers terms of service privacy policy cookie policy credits compare re amaze industries helpdesk for saas and web apps live chat for ecommerce helpdesk for education live chat for travel and hospitality integrations re amaze for shopify re amaze for bigcommerce re amaze for wordpress re amaze for stripe re amaze for slack re amaze for jira re amaze for aircall re amaze for pipedrive re amaze for zapier re amaze for justcall re amaze for ringcentral all re amaze integrations mobile mobile app for ios mobile app for android social reamaze on facebook reamaze on twitter reamaze on instagram reamaze on youtube company re amaze is handcrafted with care in san jose california do not sell my personal information support reamaze com 2026 re amaze we use cookies to deliver website functionality and analytics as described in our cookie policy by continuing to use our website you are agreeing to our use of cookies ok create your free re amaze account sign up with email sign up with google sign up with microsoft already have a re amaze account sign in request a demo
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