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description=Stop guessing with generic AI. Silk Commerce builds AI agents grounded in your pricing rules and product data. Reduce support costs and turn quote days into minutes. Purpose-built for B2B.;

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Text of the page (random words):
artificial intelligence silk commerce skip to content silk commerce your partner for better commerce solutions solutions shophive ai distributed ecommerce hub tiktok shop connector direct to consumer digital transformation global expansion b2b marketplace platforms platforms adobe commerce bigcommerce shopify plus epicor tiktok shop contentful partners services services artificial intelligence generative engine optimization business strategy consulting website design web development conversion rate optimization digital marketing tiktok shop services managed services work about us about us contact us careers insights more back talk to us talk to us artificial intelligence knowledge first ai for commerce ai agents are only as smart as the data behind them most ai tools guess ours know we mine and structure your product catalog pricing rules and operational knowledge first then deploy agents that deliver accurate answers instant quotes and zero hallucinations purpose built for b2b get your free ai readiness assessment see how it works 73 of b2b buyers prefer self service gartner 2023 61 of transactions ai assisted by 2028 mckinsey 2024 40 cost reduction with ai agents silk commerce client data integrates with your commerce stack leading erps bigcommerce shopify plus adobe commerce epicor p21 kinetic netsuite microsoft dynamics sap the challenge your experts are stretched your data is scattered your buyers are waiting your buyers don t want to call a rep to check stock your team shouldn t spend 40 of their day re keying orders and when your best employees leave critical knowledge walks out the door quotes take days not minutes reps spend hours pulling pricing from spreadsheets and formatting pdfs buyers wait and deals go cold while competitors win with instant quoting product data is a mess up to 30 of ecommerce searches fail due to poor product data missing attributes duplicate skus inconsistent descriptions your catalog is costing you sales support can t keep up your team answers the same questions about lead times and pricing hundreds of times a month traditional chatbots fail because they lack access to your systems knowledge walks out the door which supplier to call for rush orders how to configure custom assemblies when key employees leave years of expertise and vital information disappear overnight ai tools don t talk to each other you ve invested in point solutions but they re siloed your inventory system doesn t know what support promised fragmented ai creates fragmented experiences generic ai hallucinates off the shelf ai frequently makes up prices and confidently states incorrect information in b2b one wrong quote or fake lead time destroys buyer trust immediately the solution knowledge first ai built for b2b commerce we don t bolt ai onto broken data we mine structure and enrich your proprietary knowledge first then deploy purpose built agents that understand your business from day one what is knowledge first ai knowledge first ai is a deployment methodology where proprietary business data product catalogs pricing rules customer agreements and operational procedures is mined structured and validated before any ai agent is deployed this approach eliminates hallucinations by ensuring agents only answer from verified data sources making it purpose built for b2b commerce environments where accuracy is non negotiable 01 knowledge foundation we mine structure and activate your proprietary data before any agent touches it data enrichment pricing rules rag pipelines knowledge graphs 02 agent deployment commerce proven agents configured on your knowledge foundation integrated with your commerce stack custom use cases platform integration guardrails 03 orchestration agents share context and coordinate as a unified commerce system intelligence compounds over time cross agent sync dashboards optimization tier 3 purpose built ai use cases tier 2 your knowledge foundation rag pipeline vector database knowledge graph pricing rules engine tier 1 your commerce stack bigcommerce shopify plus adobe commerce epicor netsuite dynamics sap results measurable results fast because we deploy commerce proven agents on properly structured knowledge results come in weeks not quarters 30 60 reduction in support costs silk commerce deployments days min quote turnaround time silk commerce deployments 25 35 quote to order conversion silk commerce deployments 15 25 repeat order revenue silk commerce deployments 70 search zero results 8 faster knowledge retrieval 40 new hire onboarding time 20 account retention how it works from discovery to deployment in weeks we don t believe in 12 month ai roadmaps our proven methodology gets working agents into production fast 01 discover we audit your knowledge sources data systems and workflows you receive a scored assessment with projected roi 02 ground we mine structure and enrich your proprietary data to build the knowledge foundation pricing rules codified 03 deploy agents configured on your knowledge foundation integrated with your commerce platform and back office systems 04 optimize we monitor performance refine knowledge bases from interaction data and deliver regular intelligence reports faq frequently asked questions how quickly can we see results most clients see their first ai agent live within weeks not months our knowledge first approach means we re not building from scratch we re configuring proven commerce ready agents on your existing data you ll have working automation in production while competitors are still in discovery phases will this work with our ecommerce platform and erp yes we integrate natively with bigcommerce shopify plus adobe commerce magento and custom platforms on the erp side we connect with epicor prophet 21 kinetic netsuite and microsoft dynamics our agents see real inventory real pricing real customer terms not guesses what makes this different from generic ai chatbots generic chatbots fail in b2b because they can t answer account specific questions about pricing tiers blanket pos or lead times our agents are grounded in your data your pricing rules your product catalog your customer agreements zero hallucination architecture means agents only answer what they verifiably know what s the typical roi clients typically see 30 60 reduction in support costs quote turnaround dropping from days to minutes and 15 25 increases in repeat order revenue we provide projected roi during your complimentary discovery session before you commit anything how is this different from salesforce agentforce or platform native ai platform native ai tools are built for general crm workflows not b2b commerce specific scenarios like complex quoting multi tier pricing or spec driven catalogs our agents are purpose built for manufacturing distribution and wholesale integrating with your ecommerce platform and erp simultaneously grounded in a knowledge foundation built from your proprietary data is it better to build ai agents in house you can build custom agents with open source frameworks but you ll spend months on data pipeline engineering hallucination guardrails and integration before a single agent goes live our commerce proven agents deploy in weeks because the hard integration work is already done most clients find the build vs buy math favors a purpose built solution what s the difference between this and a chatbot app app store chatbots operate on surface level product data what s visible in your storefront our agents go deeper erp level inventory customer specific pricing tiers freight calculations credit terms and institutional knowledge they can generate quotes process reorders and resolve account specific inquiries tasks a chatbot app fundamentally cannot do last updated march 2026 ai strategy team your next step turn your product knowledge into your sharpest competitive edge ready to see what ai agents could do with your data let s get started home solutions about us blog platforms adobe magento bigcommerce shopify plus partners silk corporate headquarters 47 discovery suite 100 irvine california 92618 united states p 1 949 748 3700 info silkcommerce com silk new york 110 wall st 6th floor new york new york 10005 united states p 1 949 748 3700 info silkcommerce com how can we help copyright 2026 silk commerce all rights reserved privacy policy privacy policy