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contact center ai platform solutions verint skip to main content calabrio is now verint calabrio is now verint learn more learn more verint in france read more contact sales login support language verint home get a demo products open platform open platform overview verint da vinci ai and bots verint cx data hub calabrio one platform capabilities conversational and agentic ai automation across all cx use cases and channels cx analytics turn cx data into insights in minutes knowledge automation a consistent accurate source of truth for humans and bots copilots double agent capacity by automating manual tasks quality automation automatically evaluate up to 100 of interactions workforce engagement the right employees the right place the right time financial compliance trading and financial services compliance fraud and security solutions improve bank security investigations solutions i want to embrace generative ai drive ai outcomes with genai improve my service quality ai powered quality across all customer touchpoints improve agent productivity increase contact center capacity with cx automation access ai innovations now avoid a lengthy rip and replace project drive workforce excellence align resources for real time workforce management increase cx automation drive roi with specialized bots my industry is banking insurance public sector retail telecommunications customers customer resources customer support live product support and self service options verint connect customer portal community verint academy education and training to enhance your journey calabrio success center expert resources community hub why verint case studies explore the powerful outcomes and innovative solutions made possible with verint reviews trusted by customers approved by analysts customer commitment we want customers for life always services support overview delivering value beyond the platform roi center resources case studies neo bpo reduces absenteeism and turnover with verint interviewing bot msc expands quality analyst team capacity with verint quality bot capitec bank reduces manager scheduling time from four hours to 15 minutes per week view all case studies resources blog analyst reports ebooks whitepapers guides view all resources events amer events emea events apac events view all events partners about our partners partner overview become a partner find a partner verint connect partner portal community partner case studies five9 helps customers transform customer engagement group elite facilitates change and modernization connex improves the call center back office and branch view all case studies company our company overview news insights leadership careers legal corporate governance partners corporate responsibility recent press news north and latin american partners honored at engage 2026 for driving ai business outcomes scoring ai roi in customer experience what cios need to know view more verint in france read more contact sales login support language get a demo close contact center ai platform it s time for an ai reality check elevate cx while lowering costs for real p l results not empty promises verint platform embeds agentic ai directly into your cx workflows delivering measurable results quickly not a toolkit not a full re deployment real results for real businesses learn more about verint open platform this is a carousel with slides that do not auto rotate use the next and previous buttons to navigate 87 of businesses plan to increase their customer experience ai investment quality monitoring 96 watch the video 51 of customers say businesses are falling short of cx expectations employee productivity 20 watch the video 79 of customer will switch to a competitor following a poor customer experience turnover 29 watch the video 61 of agents expect their roles to become more complex or technical because of ai decreased aht 10mins watch the video verint en france des résultats concrets grâce à l ia nos experts en france vous accompagnent pour tirer le meilleur parti de notre plateforme ouverte et générer des résultats immédiats avec l ia au cœur de votre stratégie business outcomes now en savoir plus the ai reality check 3 reasons your ai isn t delivering real outcomes 01 paralyzed by choice too many vendors too many models too much risk in making the wrong choice you don t want to commit to an 18 month rip and replace project only to watch a better solution emerge before it s finished without a fast low risk path to value your investment never starts with verint you can start small without disrupting your existing investments and our open approach to ai means you ll always have the right llm for the job 02 stuck in a pilot loop you have ai that demos beautifully but never goes live twelve months in pilots stall because configuring llms for real production environments with your workflows your data your edge cases is far harder than the proof of concept suggested verint offers brands a complete ai platform not a toolkit with bots that embed directly into your existing workflows and ai trained on a purpose built cx data hub delivering results from day one 03 deployed but not delivering your ai is deployed in production it just isn t working your chatbots don t solve problems they just frustrate customers further hallucinations erode your agents trust and adoption is low your marginal handle time improvements sound good in a qbr but don t show up on the p l verint customers have proven outcomes across the metrics that matter saving tens of millions of dollars across agent capacity increasing revenue and reducing customer churn explore our contact center ai platform verint s cx automation platform brings ai automation and analytics together in one place so you can elevate every interaction unlock capacity and drive measurable roi from day one workforce engagement the right employees the right place the right time quality automation automatically evaluate up to 100 of interactions copilots double agent capacity by automating manual tasks knowledge automation a consistent accurate source of truth for humans and bots cx analytics turn cx data into insights in minutes conversational and agentic ai automation across all cx use cases and channels contact center ai solutions that drive outcomes across your entire cx operation the platform is just the beginning verint cx automation platform connects workforce engagement analytics and customer experience in one place so every team every channel and every interaction gets smarter real outcomes real customers no asterisks the companies running verint aren t piloting ai they re scaling it across industries across channels across millions of interactions these are the results they re seeing right now google new york life fiserv pilot flying j utilita increased capacity google chose verint workforce management wfm to help plan and manage a workforce distributed across the globe with verint s forecasting and scheduling google ensures it has the right people in the right place at the right time today verint helps google manage hundreds of millions of conversations every year across a workforce in 50 locations worldwide reduced costs new york life uses verint speech analytics and quality bot to automate quality management and analyze interactions at scale by replacing manual processes with deeper measurable insights the mutual life insurer has dramatically scaled its call evaluations resulting in hundreds of thousands of dollars in savings reduced costs the global fintech and payments leader turned to verint quality bot to automate quality evaluations across its contact center with quality bot fiserv was able to go from evaluating 1 of calls to 96 a level of coverage that gives the company a far more complete view of performance and compliance without adding headcount elevated cx pilot flying j uses verint enterprise recording speech analytics and quality bot to automate quality evaluations and generate accurate call summaries delivering a clearer view of performance and compliance this has delivered huge wins for both pilot flying j s agents and guests including a 10 minute decrease in aht and an almost 80 reduction in abandonment rate reduced costs the uk energy supplier uses verint wrap up bot one of the verint copilot bots to automate call summaries this cuts 35 seconds from every call freeing agents from after call work while keeping records consistent and accurate industry recognition leading analysts recognize verint for innovation across cx automation workforce engagement and voice of the customer customer experience management cxm buyers guide the evolution of customer experience cx and the advancement in ai is bringing about a shift in how organizations purchase and deploy contact center technology download the report verint named leader for voc analytics in latest frost radar report frost sullivan researched more than 50 leading voc vendors analyzing both their innovation index and growth index to independently select the top 10 performers in each of these categories download the report verint named leader in the idc marketscape report get the information you need to choose the right conversational intelligence and analytics partner to elevate cx and deliver ai business outcomes now download the report your cx platform is ready your demo is next see how verint s ai powered cx automation platform delivers measurable outcomes across your contact center in a 30 minute personalized walkthrough built around your use case indicates a required field if we know of you from our business directory we will prepopulate the form for you verint is committed to treat and protect your personal data in accordance with our privacy notice this site is protected by recaptcha and the google privacy policy and terms of service apply thank you thank you for your request a verint team member will follow up with you soon faqs how does verint s contact center ai platform work with my existing cx and contact center systems verint cx automation platform is designed to integrate with existing contact center crm workforce engagement and enterprise systems without requiring a complete technology replacement with our contact center ai solutions you can modernize customer experience workflows introduce automation and expand capabilities at your own pace while continuing to use the tools and infrastructure already critical to your operations how quickly can organizations start seeing measurable ai business outcomes many organizations begin seeing operational improvements shortly after deploying targeted automation use cases such as virtual assistants agent copilots workforce engagement and quality automation our approach focuses on delivering measurable outcomes like improved agent capacity lower operating costs faster response times increased containment rates and an elevated customer experience can ai powered automation improve efficiency without reducing service quality yes our ai powered cx automation solutions are designed to improve both operational efficiency and customer experience simultaneously by automating repetitive tasks assisting agents in real time and providing consistent access to knowledge and analytics organizations can increase capacity while maintaining more accurate responsive and personalized customer interactions what types of customer interactions and workflows can be automated verint cx automation platform supports automation across a wide range of customer experience and back office workflows including self service conversations agent assistance quality management workforce engagement knowledge delivery compliance processes analytics and customer journey optimization organizations can automate both customer facing and operational processes across digital and voice channels how does the verint cx automation platform support enterprise security compliance and scalability our contact center ai platform is built to support enterprise scale environments with flexible deployment options open architecture and solutions designed for regulated industries and complex operational requirements we help organizations including 85 of the fortune 100 maintain governance security and compliance standards while scaling ai powered automation across teams channels and customer touchpoints company company overview news insights resource center careers contact global locations legal legal overview terms of service privacy notice cookie notice uk modern slavery act compliance intellectual property accessibility statement trust center cookie settings verint logo verint verint systems inc 225 broadhollow road suite 130 melville ny 11747 1 800 483 7468 all rights reserved 2026 search modal search search begin typing to search the field will be completed as you type results search modal search search begin typing to search the field will be completed as you type results video modal download audio transcript watch the audio 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