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description= The only helpdesk with a natively integrated AI agent. See six reasons Intercom is the best choice for customer service, led by Fin s 76% resolution rate.;
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Text of the page (random words):
why choose intercom for customer service fin log in contact sales view demo start free trial product customers resources pricing log in contact sales view demo start free trial fin ai agent our ai agent and ai architecture trained specifically for customer service why choose intercom 6 reasons intercom leads customer service start free trial view demo 1 a native integration with fin ai agent 2 a fully featured helpdesk 3 a single seamless system 4 support across every channel 5 outbound support built in 6 transparent outcome based pricing 1 a native integration with fin ai agent intercom is the only helpdesk with a natively integrated ai agent fin is the highest performing ai agent on the market with an average resolution rate of 76 and many companies seeing 85 or higher it s trusted by some of the world s most forward looking companies including anthropic clay lightspeed rocket money and gamma the time savings have been huge in the first month we d already saved over 1 700 hours of our team s time emily lampert head of product support at anthropic 2 a fully featured helpdesk intercom has everything your team needs to resolve queries faster and keep improving a natively integrated ai agent omnichannel inbox ai powered ticketing copilot for agents and always on quality insights it connects to over 350 integrations out of the box including salesforce stripe and jira with flexible apis for everything else learn more copilot give every agent an ai assistant that pulls context from past conversations surfaces instant answers from your knowledge base and drafts replies so your team resolves more queries faster in testing lightspeed agents closed 31 more conversations daily ai enhanced ticketing convert any conversation into a ticket with one click automatically categorized prioritized and routed to the right team so every issue reaches the right person with full context no code automations build powerful automations to route conversations manage slas and configure escalation triggers without any engineering support copilot give every agent an ai assistant that pulls context from past conversations surfaces instant answers from your knowledge base and drafts replies so your team resolves more queries faster in testing lightspeed agents closed 31 more conversations daily ai enhanced ticketing convert any conversation into a ticket with one click automatically categorized prioritized and routed to the right team so every issue reaches the right person with full context no code automations build powerful automations to route conversations manage slas and configure escalation triggers without any engineering support within six days fin is successfully resolving 42 of conversations it s truly surpassed my expectations dane burgess senior director of operations and support at linktree 3 a seamless self improving system fin and intercom are built together and run in one system so you get 100 coverage of every conversation across fin and your team with cx score topics explorer and always on qa to track quality and spot what s changing fin improves by learning from your best reps and its suggestions make your human team better so the more you resolve the better your service gets learn more on christmas day we set fin to handle all incoming support queries for the first time and we were pleasantly surprised fin successfully managed 83 of conversations leaving only 17 for our team to address hilary dudek head of customer experience at gamma 4 support across every channel bring every conversation across email chat phone whatsapp and social into one inbox so your team can work from one place and every customer gets a consistent experience because fin and your team share the same customer record every handoff carries full context no one has to switch tools repeat themselves or start from scratch learn more 5 outbound support built in intercom helps you get ahead of issues before they become support volume with tools to onboard educate and notify customers proactively use product tours checklists tooltips in product messages push notifications and banners to guide customers at the right moment keep them informed and reduce avoidable conversations learn more onboarding tools onboard customers with interactive product tours checklists and in app tooltips so they get up to speed faster and get more value from your product all without contacting support outbound notifications keep customers informed about new features known issues and policy changes with in product messages mobile push notifications and banners targeted messaging sequences build omnichannel message journeys with a no code visual builder targeting customers precisely based on live behavioral data product usage and custom attributes onboarding tools onboard customers with interactive product tours checklists and in app tooltips so they get up to speed faster and get more value from your product all without contacting support outbound notifications keep customers informed about new features known issues and policy changes with in product messages mobile push notifications and banners targeted messaging sequences build omnichannel message journeys with a no code visual builder targeting customers precisely based on live behavioral data product usage and custom attributes by proactively targeting specific customers we ve seen a reduction of almost 80 in the contact rate for temporary issues christian parker executive head of operations transformation at truecommerce 6 transparent outcome based pricing intercom keeps pricing simple one per seat price for the helpdesk plus outcome based pricing for fin so you only pay when ai resolves a customer s problem fin was first to bring outcome based pricing to market built on the belief that you should only pay for ai when it delivers value as fin resolves more your support costs fall freeing budget for higher impact work intercom helpdesk with fin combine intercom with fin for a single fully integrated customer service platform 19 per seat mo 0 99 per outcome learn more faqs how is fin different from standalone ai agents that bolt onto your helpdesk intercom is the only helpdesk with a natively integrated ai agent so fin and your human team work from the same workspace customer data and reporting rather than syncing across separate systems standalone agents bolted onto a helpdesk add integration overhead and see only partial context whereas fin has full context on every conversation and one place to manage ai and human support together fin also works beyond support across service sales and success which ai customer service agent is most accurate at resolving complex high volume queries fin resolves 76 of customer queries on average and many teams reach 85 or higher it handles complex multi step questions by drawing on your help content past conversations and connected systems so accuracy holds whether you handle hundreds or millions of conversations a month fin also keeps improving as it learns from your content and your best agents replies how is intercom s ai agent priced and what s the roi fin is priced on outcomes you pay 0 99 per resolution only when fin actually solves a customer s issue alongside a per seat price for the helpdesk intercom pioneered this outcome based model so your costs track the value delivered rather than headcount as fin resolves more your cost per resolved conversation stays predictable while overall support costs fall does intercom s ai agent work with salesforce zendesk and jira yes intercom offers more than 350 prebuilt integrations including salesforce stripe and jira plus apis for anything custom and fin can act on that connected data to resolve account specific questions not just general ones if you already run another helpdesk fin can also work on top of external helpdesks such as zendesk salesforce or freshdesk so you can add intercom s ai without replacing your current setup which channels does fin support including voice intercom unifies email live chat phone whatsapp sms and social messaging in a single inbox so customers reach you on their channel of choice and your team works from one place fin resolves queries across digital channels like chat and email and fin voice extends the same ai agent to phone calls because fin and human agents share one customer record conversations keep full context as they move between channels or between ai and people does adopting intercom and fin create vendor lock in no fin can run on top of your existing helpdesk rather than forcing a migration so you can adopt it without ripping out your current setup its outcome based pricing means you pay only for resolutions delivered not for locked in capacity and intercom supports data export and a documented api so your data and content stay portable the aim is to earn renewal through results not switching costs get the best customer service today start free trial view demo helpdesk features intercom 2 inbox copilot tickets omnichannel help center apps integrations reporting knowledge hub outbound fin features fin overview capabilities ai engine pricing intercom pricing fin pricing learn events intercom blog academy youtube ai agent blueprint learning center 2026 transformation report evaluate why choose intercom safety security roi calculator customer case studies support changes help center developer hub intercom community status company about careers contact press programs solution partner technology partner early stage intercom in action view demo free trial contact sales sign in helpdesk features fin features pricing learn evaluate support company programs intercom in action terms privacy security your privacy choices
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