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description= eDesk s AI-powered customer service software helps eCommerce teams unify customer support, order data, and channels - powering $25B+ in annual sales.;
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ai powered ecommerce customer support software edesk skip to main content product product helpdesk one unified inbox for all your customer messages pre sales prioritize selling opportunities to turn support into a revenue driver ai agent automate up to 65 of support across every channel insights reporting real time reporting to optimize support operations chatbot 24 7 webstore support that converts browsers into customers reviews feedback send smart selective review requests to happy customers interactive demo see how thousands of ecommerce sellers use edesk to resolve support faster and increase sales learn more integrations marketplaces amazon ebay walmart mirakl global marketplace veepee communication tiktok shop instagram facebook whatsapp gmail edesk talk d2c retail shopify magento bigcommerce woocommerce prestashop shopware operations rithum channelengine linnworks klaviyo storefeeder tracking shipping aftership shipstation veeqo shippingbo 300 integrations find out more resources using edesk product updates help articles api documentation explore customer success stories blog articles webinars events get in touch contact support contact sales interactive demo see how thousands of ecommerce sellers use edesk to resolve support faster and increase sales learn more pricing login book a demo start for free toggle menu product helpdesk one unified inbox for all your customer messages pre sales prioritize selling opportunities to turn support into a revenue driver ai agent automate up to 65 of support across every channel insights reporting real time reporting to optimize support operations chatbot 24 7 webstore support that converts browsers into customers reviews feedback send smart selective review requests to happy customers interactive demo see how thousands of ecommerce sellers use edesk to resolve support faster and increase sales integrations marketplaces amazon ebay walmart mirakl global marketplace veepee communication tiktok shop instagram facebook whatsapp gmail edesk talk d2c retail shopify magento bigcommerce woocommerce prestashop shopware operations rithum channelengine linnworks klaviyo storefeeder tracking shipping aftership shipstation veeqo shippingbo 300 integrations find out more resources using edesk product updates help articles api documentation explore customer success stories blog articles webinars events get in touch contact support contact sales interactive demo see how thousands of ecommerce sellers use edesk to resolve support faster and increase sales pricing book a demo automate 65 of your ecommerce support with one ai agent edesk s ai powered helpdesk centralizes every message and order so your team replies faster automates repetitive work and keeps customers happy start for free book a demo supporting 25 billion in ecommerce sales annually exceptional ecommerce customer support driven by intelligent customer engagement pre sales support help shoppers buy with confidence edesk makes it easy to answer product questions fast using your inventory pricing and knowledge base so you can close more sales simplify support give your team a single place to handle every customer message complete with order details product info pricing and shipping updates build loyalty delight your customers with speedy accurate replies empower your agents to deliver great support instantly one ai agent every channel automate up to 65 of customer support across every ecommerce platform you sell on all from a single mailbox your customers get fast accurate personalized answers on their channel of choice you get time back to focus on growth not tickets learn more explore edesk see how 5k ecommerce sellers use edesk to cut support times in half and increase sales view demo explore edesk seamless intelligent and scalable support with edesk ai we use generative ai to transform ecommerce support automating responses and enhancing customer satisfaction ai automations streamline support with intelligent ticket routing automated replies and sentiment analysis smart reply deliver quick accurate answers for seamless customer communication ai chatbot offer 24 7 real time automated support for uninterrupted service ai automations streamline support with intelligent ticket routing automated replies and sentiment analysis explore edesk customize without compromise we built edesk customer support software to help ecommerce sellers grow by engaging customers before the sale simplifying support and building loyalty with every interaction start for free helpdesk helpdesk uses ai to group similar tickets helping your team respond faster learn more ai agent achieve 4x improved productivity with next generation ai driven rule based automations learn more chatbot built for ecommerce our chatbot can answer queries on products orders and much more learn more pre sales turn conversations into conversions with pre sales mailbox and pre sales dashboard learn more reporting powerful built in reports provide insights into key metrics for support customers products and sales learn more feedback enhance brand reputation with automated review requests and management of negative feedback learn more knowledge base reduce customer queries by up to 30 with knowledge base articles published on your website learn more ecommerce support that scales with you e commerce 116k of support driven revenue in 30 days with edesk pre sales retail answer 70 of customer queries in an instant with chatbot e commerce reduced agent handling time by 54 with edesk ai marketplace grew marketplaces by 45 improved sla times with edesk seamless support across 300 leading apps wherever you sell we connect see all integrations real stories real impact see success stories how sennheiser slashed response times by 61 as new ticket volumes surged by 24 read story brandon beckham ecommerce support specialist see how edesk s ai chatbot answers 70 of wavespa s customer queries in an instant read story tom jeffrey creative director co founder 40 increase in sales with edesk we ve experienced improved response times enhanced customer satisfaction and streamlined communication all of which are critical factors in the competitive e commerce landscape prabhat rai co founder the tickets are automatically translated in their inboxes and auto translated responses go back to our customers read story 38 reduction in response time the tickets are automatically translated in their inboxes and auto translated responses go back to our customers susie waghorn head of customer service see success stories professional most popular streamline and optimize your entire support operation start with a 14 day free trial that includes every feature then pick the plan that s right for you start for free or try our pricing calculator language selector english français deutsch italiano español start trial start trial compare zendesk freshdesk dixa channelreply front gorgias vs zendesk zendesk v freshdesk zendesk alternatives freshdesk alternatives gorgias alternatives resources help center blog webinars partners become a partner product updates api documentation affliates features helpdesk ai agent pre sales chatbot edesk ai insights reporting smart inbox customer view live chat talk knowledge base reviews feedback company about us contact us careers 2026 edesk linkedin instagram youtube facebook x terms conditions privacy accessibility statement
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