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t and the guy whose computer was stolen was taking it very hard as the computer had all his work for the past year and a half on it he was crushed on the verge of tears just lingering in the cafe because he didn t know what else to do but even with an incident that can make you lose faith in humanity there are those people who are shining examples of goodness who come through and that s what happened today another customer after talking with the man whose computer was stolen decided that he would buy another laptop to replace the one that had been pilfered people in coffee bean were amazed the good samaritan told the customer i can tell being without a computer to do your work will hurt you more than it will hurt me to spend the money to replace it as a barista i ve seen some amazing acts of kindness between customers i m not sure i will ever see one to top this but the knowledge there are kindhearted and good people out there helps keep me from being jaded i m glad to have witnessed such selfless act at 12 21 pm 1 comment 8 03 2012 coffee house news it has been over a year since i ve posted i ve received very kind emails from some readers asking me how things are going so i figure an update is due the big news is the brat no longer runs her own coffee house that s right i have for the second time hung up my apron and am again a retired barista running a coffee shop is like having a baby who needs all your attention the problem was i already had a child who needed all my attention so after a year of awesome customers and fabulous yelp reviews i realized i couldn t give the attention to my coffee house that it needed and so i sold it to barista buddy yup my awesome barista buddy who i blogged about so many times now has his own baby in his organic coffee house he and his wife have truly made it their own and i couldn t be prouder every time i visit them i see new customers and their yelp reviews are amazing my old customers love barista buddy and his wife and of course they love the coffee but even though i am no longer in the coffee business i will always be a barista at heart i will continue to blog about life as a customer and i m sure many more rants are on their way i just hope it won t take another year before my next entry at 10 57 pm 3 comments 7 05 2011 i m a creep i m a weirdo been awhile since i ve posted but the good news is we are growing and getting new customers all the time i ve been told by more than one customer that we should be call our coffee crack since the flavor and quality is so addictive and it continues to fill my heart with joy when people tell me i ve ruined starbucks and coffee bean for them now that they know what good espresso is supposed to taste like and for all the wonderful comments and compliments we still get our share of weirdos like the espresso expert who complained when we made her iced americano by adding the shots to ice instead of putting the hot shots directly into the plastic cup i used to work for an exclusive cafe in seattle and you are never never supposed to pour hot shots over ice it makes the espresso taste bitter hmm i wondered wouldn t the taste of melted plastic be even more displeasing and the seemingly normal woman who asked for an ice water and sat in our store for an hour filling me in on all the latest details of her life just released from the hospital thieving roommates recent divorce kids messing with her phone even including the fact she d thrown a pair of underwear away in our trash because she d just started her period and the bug man who has become a semi regular customer no more roaches however who has been very nice and chatty but still has a strange affect at least now i actually see him taking a sip of his coffee before he leaves so for the most part my weirdos are innocuous if not a tad annoying but i am happy to report the supermassive blackhole of emotional need customer has officially been 86 d from my coffee house it s something i never had to do at bux though we got close a couple times and i never in a million years thought i d have to do in my own cafe but it is for the best and i feel so much friggen better knowing i won t have to listen to hours and hours of negativity ranting and complaining every week this customer was not only exhausting to talk with but he was also making my other patrons uncomfortable he became very possessive of me clearly hating when i would have conversations with anyone else and giving everyone the stinkeye when they hung out it got to be way too much and yesterday he crossed a line that can t be uncrossed which is why he is no longer allowed in my store here s hoping this is the first and last time i have to ban someone from my coffee house at 7 44 am 18 comments 5 11 2011 bugaboo roaches happen it s true in any food service industry whether it be full service restaurant or coffee house you will attract cockroaches it s just a matter of fact and that is why i get regular pest control service in my part of the world german cockroaches are the biggest bother because they are resilient and populate quickly you can t wait until you see evidence of an infestation to call the bug man or you can but will have to deal with roaches for days if not weeks while you wait for the effects of the pesticides to do their magic being in the food service industry for as long as i have i ve seen plenty of these german cockroaches i hate them they are quick and unafraid and i revel in finding their upturned carcasses and because i ve seen so many i can tell when a roach is of a different variety cue weird customer who came in last week he claimed to have been meaning to come into my coffee house for weeks he asked questions like how long we d been in business did we have a lot of customers etc at first i thought he was from a rival coffee house believe it or not i ve had more than a few fishers come in or call me digging for info on my coffee blends but it soon became clear he really didn t know much about coffee he didn t even know how to order it he stood at my counter for close to five minutes it was like extracting teeth just to figure out he wanted a large black coffee and then he made sure to sit in a chair just in front of my register and continued to talk to me though he never once took a sip of his coffee low and behold during our conversation i saw a roach walking on my counter not a small dark german cockroach but a larger very light brown roach i swiftly killed it and it was at that point he informed me that he worked for a large and well known pest control company he asked me who i used and spend the next few minutes pitching his services to me he then left without ever drinking his coffee now i m not saying it s impossible for a non german roach to make it s way into my store i m not even saying non german roaches can t coexist with the german ones but what i am saying is i haven t had a single roach sighting since and this guy has contacted me by phone to quote me his service charge even though i ve told him i m quite happy with my pest control guy if he calls again i ll just tell him to quit bugging me at 10 16 am 7 comments 5 06 2011 the fussies so i ve mentioned before that i have a wonderful set of customers i m lucky to be in a city that really embraces and supports local businesses and i know many of my regulars pass a bux or two on their way to my coffee house as we get busier our clientele gets more varied which means i m beginning to see the kinds of personalities i would deal with on a consistent basis when i worked for bux we have a duo of women who use our coffee house as a weekly meeting ground i guess they picked us because we are equidistant to the both of them because they certainly don t seem to care that we have organic coffee or free wifi in fact every time they come in there always seems to be an issue with their drinks the first time they both wanted decaf lattes but one of them forgot to tell me i m pregnant she stressed aggressively so without matching her attitude i remade her latte the next time they showed up the non pregnant one asked for a vanilla latte remembering the decaf fiasco from before i verified her order and asked if she wanted decaf again no half caff she half growled so i made her half caff vanilla latte and after two sips she informed me it was supposed to be sugar free vanilla yup yet another modifier she failed to inform me about while i verified her friggen order the third time they came in mr brat made their drinks he didn t give me the details of that encounter he only informed me he was now calling them the fussies because nothing seemed to make them happy cue to earlier this week the pregnant one wanted only water and i was somewhat surprised she didn t have a complaint about the temperature or the amount of ice i put in her friend however wasn t going to let me off scott free i want my usual she told me half caff sugar free vanilla latte i verified the order but seeing it was insanely hot that day i figured i d ask if she wanted it hot or iced oh definitely iced she fanned herself with hand so i made her iced half caff sugar free vanilla latte and handed it to her oh i wanted it blended she said as she wrinkled her nose so again without attitude i remade her drink when she saw i was making it from scratch instead of just tossing her drink in the blender she said oh you didn t have to totally remake it um yeah right at 10 30 am 4 comments 5 02 2011 music people ok i have to admit one of the best things about running my own coffee house is getting to handpick what s on my playlist you might remember the numerous rants i had regarding the horrid choices bux hearmusic made or were forced to make by record companies who were supporting the corporation when creating the mix cds that were played on a continual tortuous loop often times the music would be mostly innocuous easy to tune out during a busy rush but the bulk of the time we were forced to listen to a cacophony of warbles and shrills joni mitchell i m talking to you there were only two times in all my bux history that i approved of the music because you know seattle needed to worry about what i thought haha at my first bux we had a reggae cd which also featured tons of ska bands it was like a party every time that cd played but the cds were supposed to be time sensitive and one day the it would no longer play until i figured out how to force play it of course at this time i was working with a partner named adam who acted so much like a passive aggressive girl that i called him madam one day i came in to bux to find the reggae cd was nowhere to be found looking over the schedule at who opened that morning i saw it was madam knowing he was the sort to be a killjoy i checked the wastepaper basket sure enough there was the reggae cd broken into three parts of course since it was the only cd i could tolerate i was very pissy about madam s actions bme best manager ever ordered me a new cd and although madam admitted to throwing the cd away because it didn t work he denied breaking it claiming instead it must have broken into three pieces when he tossed it into the empty trash can seriously i mean if you re going to be a dick own it yeah so now at my coffee house i play only what i like and i absolutely love when customers come in and ask who s playing iamx nixon morten harket ampop maria mckee and when they profess their own love for what i have piping in through the speakers adam ant sneaker pimps a ha portishead shakespears sister i ve never once had anyone ask me to change the song which was an almost daily occurrence at bux and i ve even had a record label contact me and send me some cds of a band to listen to and play in my coffee house if i thought they were any good their name is the belle brigade and yes they are but one of the funniest music related customer interactions happened yesterday fellow strip mall worker who this brat it s lily allen fellow strip mall worker ah yes she has a little funny music but cute i like brat yeah i love her too fellow strip mall worker she has blonde hair yeah brat uh no she has dark hair fellow strip mall worker yeah yeah she have dark hair but was blonde before yes brat not really fellow strip mall worker yes she wear funny costume have blonde hair is very popular funny songs but i like brat i think you re thinking of lady gaga fellow strip mall worker no it lily allen funny costume blonde hair at 7 24 am 5 comments 4 25 2011 everyone s an expert being a relatively new coffee house i get unsolicited bits of advice all the time from customers it can range from small suggestions get a prettier tip jar so people will want to toss their change in to comfort requests you should put some tables and chairs outside that way we can hang out with our dogs while we drink your coffee and sometimes they re a little too specific you should organize your flavored syrups alphabetically but yesterday i had the most bizarre suggestions from a woman i d never seen before and wouldn t mind not seeing ever again she was in her mid 50s very well put together and by her accent i m assuming she originally hailed from eastern europe she opened my front door and totally ignored me when i greeted her instead standing in the doorway and scanning my coffee house like the borg you make food she asked without making eye contact her head still turning on a swivel no we make coffee and espresso drinks i told her but i m hungry she rolled the last syllable into a whine befitting a toddler there s a restaurant just on the corner i pointed to the small cafe in our strip mall she waved her hand to shut me up and shook her head again whining but i want organic i could only shrug since we clearly are not a restaurant at this point she decided to come inside my coffee house and have a proper look around she checked out the condiment bar our community corner where our customers display their business cards and show announcements and she tried to peek inside our backroom you don t make food she asked in disbelief nope just coffee i reiterated just coffee she was incredulous but how do you expect to survive just making coffee again my only response was to shrug considering coffee houses originated much closer to her part of the world than mine i was kind of shocked she had such little faith in them being successful enterprises you should make food she emphasized by pointing her finger at me i was a bit surprised when she actually bought a loaf slice a doppio espresso and complimented me on the taste but her happiness was fleeting because she then proceeded to harangue me again about serving food i have no space to put cooking equipment in i told her hoping this would be an irrefutable statement get rid of these she pointed the comfy chairs and tables you know what else you should offer yoga classes everyone can get their coffee then do yoga maybe i should take it as a compliment that she wants me to be successful bu...