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helpdocs bookmarked blog platform ai pricing guides learn sign in start free trial bookmarked explores the art craft of knowledge bases and customer support while delving into the lives of the people behind them hear about the companies using helpdocs to change the world from medical software to educational robots they all have a story to tell we delve into the world of knowledge bases and customer support to try to figure out how to create a better support experience for our customers personal stories remote work and a lot of emoji we open up about what we re doing and how we re feeling so you get to know us a little better read about the latest updates to the helpdocs platform right here from features to fixes and everything in between we ll give you a roundup no bs guide to kbs the no bullsh t guide to knowledge bases part 4 you can build the perfect knowledge base and people will still email you here s why nobody uses your docs and how to get it in front of them announcements spring 2026 product updates spring 2026 at helpdocs improve with ai gives your articles a structured review bulk translation handles a dozen languages at once plus qr codes and more behind the feature designing by elimination how improve with ai got made hatred is informative it s also a terrible design brief the story of how improve with ai got designed from a list of grievances to an actual feature no bs guide to kbs the no bullsh t guide to knowledge bases part 3 you published your help article and everyone ignores it so why and how do you fix it backpage why we re staying in our software lane more features more value here s why we re keeping helpdocs focused knowledge bases your knowledge base is now ai infrastructure your knowledge base is now at the heart of your ai infrastructure here s why backpage canva isn t real design and other things people say when they re in the middle of the bell curve someone on linkedin said canva isn t real graphic design after 20 years of using design tools i have thoughts here s what the skill bell curve teaches us about tool snobbery knowledge bases and ai no bs guide to kbs the no bullsh t guide to knowledge bases part 2 you don t need more documentation you need to delete half of what you ve got a guide to clearing out the graveyard knowledge bases the ultimate guide to knowledge base software in 2026 wondering what a knowledge base is you ve come to the right place we ll cover what knowledge base software does how to use it effectively pitfalls to avoid and how future trends like ai and making a difference support smarter beyond firefighting building proactive support that actually works stop playing support whack a mole and start preventing problems before they happen here s how to build proactive support strategies that reduce tickets and improve customer satisfaction no bs guide to kbs the no bullsh t guide to knowledge bases part 1 you know you should write it down you re not going to this chapter is for people who are tired of lying to themselves about it ai how ai finds your documentation llms txt sitemaps and source pages explained how do ai systems find and choose documentation to cite learn the differences between llms txt sitemap xml and source pages and what they mean for your knowledge base visibility in ai answers knowledge bases how small teams can build world class documentation small team you might think you don t need to focus on documentation but in reality this is the best time to focus on it backpage we rebuilt our onboarding from scratch here s what we learned we rebuilt helpdocs onboarding from scratch here s what worked what flopped and the fake loading screen that somehow made everything feel more valuable announcements product updates autumn 2025 stats 2 shows what to fix not just what happened block editor makes writing effortless plus smoother signups arcade integration and quality of life wins knowledge bases the ai chatbot paradox why we don t actually want to talk to your knowledge base when s the last time you spoke to your docs maybe never here s why it s important to think about the ux of your docs chatbot rather than hoping for the best support smarter safeguarding support team burnout with a knowledge base support burnout isn t just about long hours it s about answering the same questions over and over here s how smart documentation can save your team s sanity knowledge bases knowledge base bloat the silent killer of self service success your knowledge base might be working against you here s how to spot the warning signs of content bloat and streamline your documentation for maximum impact backpage why we built stats 2 moving from what happened to what to do why we built stats 2 moving beyond pageviews and graphs to analytics that actually tell you how to improve your knowledge base no guesswork needed ai how ai powered support is transforming customer experience in 2025 from predictive problem solving to hyper personalized interactions ai isn t just changing how we do support it s completely redefining what customers expect from every interaction knowledge bases post summer reset how to revive your knowledge base and your team s momentum turn summer slump into autumn momentum learn how to revive your knowledge base with proven strategies quick wins and psychology backed tips that actually work backpage running helpdocs with helpdocs our self service setup when you build knowledge base software for a living using your own product becomes the ultimate test here s how we actually use helpdocs internally the good the weird and the surprisingly useful announcements summer 2025 product updates ask ai power user features and more helpdocs summer 2025 updates are here ask ai goes public dark mode dashboard bulk translate and more features making knowledge management way easier knowledge bases what aeo means for your knowledge base answer engines are changing how people find information and your knowledge base is perfectly positioned to win big if you know what to do about it support smarter more human not less how ai and empathy can create a dream team for customer support stop treating ai and empathy like enemies discover how smart automation can actually make your support team more human not less helpdocs bookmarked 2026 powered by ghost