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description=The Furniture & Home Improvement Ombudsman, is an independent, not-for-profit, government approved organisation set up to help resolve disputes.;

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homepage the furniture home improvement ombudsman skip to main content furniture home improvement ombudsman for consumers raise a dispute retrieve existing dispute our members dispute resolution for the british association of landscape industries bali dispute resolution for british association of removers dispute resolution for dgcos hics or hies dispute resolution for trustmark dispute resolution for mcs independent inspection faqs consumer documents for businesses become a member our members our partners independent inspection payment protection scheme faqs dispute resolution for manufacturers training news publications about us about us our team our boards careers contact us complain join us contact us the furniture home improvement ombudsman the furniture home improvement ombudsman inspiring consumer confidence since 1992 we are an independent not for profit organisation specialising in alternative dispute resolution adr services for consumers and businesses for consumers if you don t feel satisfied after going through a business s complaint process we re here to help make a complaint for businesses we don t just help resolve disputes we work to raise standards across the whole industry become a member inspiring consumer confidence since 1992 the furniture home improvement ombudsman is an independent not for profit government approved organisation set up to help resolve disputes and raise standards our highly trained staff provide impartial alternative dispute resolution adr services to consumers and businesses helping both sides reach a fair and reasonable outcome which is binding on our members more about us how the furniture home improvement ombudsman works your browser does not support the video tag online training courses for businesses see all courses our weekly webinars for businesses are designed to address and examine topics that members face on a regular basis they draw on three decades of knowledge and review real life examples and case studies to give clear guidance and confidence to teams and individuals so they can implement improvements to their customer service processes 08 sep consumer law and customer service city guilds accredited course online view course 19 nov consumer law and customer service city guilds accredited course online view course view all courses news articles publications see all our articles blogs and publications cover a range of topics for members stakeholders and consumers ai small voices and access to justice what it means for ombudsman schemes 16th july 2026 around the world ombudsman schemes institutions governments and international organisations are grappling with the same challenge how to harness artificial intelligence ai i while protecting fairness accountability and access to justice bodie read more spring into outdoor living what to do if your garden furniture doesn t survive the winter 10th april 2026 with easter marking the arrival of spring and lighter brighter days many households are turning their attention to gardens and outdoor spaces to make the most of the season it s also the time when issues can surface with garden furniture bought th read more safe products need safe processes why dispute resolution is a consumer right 12th march 2026 every year world consumer rights day reminds us of the progress that has been made in protecting consumers and the work that still needs to be done in 2026 the global theme safe products confident consumers highlights an issue that affects read more welcoming january with many happy returns 18th december 2025 what are your legal rights when returning goods and trying to claim your money back when the rush of the festive season is over the january sales present a further opportunity to hit the shops whether online or in person for some it s an opportun read more christmas delivery what retailers need to know about legal obligations courier risks and customer expectations 11th december 2025 the christmas trading period remains the most commercially significant and operationally challenging time of the year for retailers customer expectations around timely delivery clarity of communication and reliable after sales support are highe read more what courier and logistics companies need to know about consumer law in the holiday season 11th december 2025 although consumers contract with retailers not usually the delivery companies directly couriers play a crucial role in whether retailers comply with their legal obligations during the holiday season when delivery promises are time critical couri read more our articles blogs and publications cover a range of topics for members stakeholders and consumers what retailers need to know about terms and conditions and unfair terms of a contract nov 14 2025 unfair terms in the context of consumer contracts were revisited by the consumer rights act 2015 placing a greater emphasis on the consumer having greater access to their rights as where a term is found unfair it is not binding on the consumer it read more will i get my delivery in time for the big day nov 14 2025 what consumers need to know about delivery promises delays and their rights with christmas fast approaching shoppers across the uk will again be looking for the reassurance of guaranteed delivery in time for christmas but recent years have shown read more what retailers need to know about damage to property during delivery aug 29 2025 when goods are delivered to a consumer s home that consumer is owed a duty of care if any damage is caused to the property for example the flooring or walls whilst delivering the goods the consumer may claim compensation for their loss in order read more what retailers need to know about misrepresentation in consumer sales aug 14 2025 in the fast paced world of retail building trust with consumers is critical one misstep especially around product descriptions or advertising can have serious consequences both in terms of brand and legal risk here s what every retailer needs read more good night s sleep guaranteed mar 27 2025 mattresses matter but what are the legal considerations of buying a mattress and when can you return something you don t like changing your mattress can be an anxious time particularly if you are sleeping well and find your current mattress comfor read more garden landscaping and the law mar 28 2024 with spring upon us many will be turning to garden upgrades and make overs as the weather improves hard and soft landscaping will add texture character and structure to outside spaces with rewards to be reaped by summer once the grounds are in fu read more our articles blogs and publications cover a range of topics for members stakeholders and consumers rules of full membership 28th may 2026 before joining the ombudsman as a member please ensure you read our rules of full membership read more terms and conditions 27th may 2026 terms and conditions read more annual reviews 23rd june 2025 the dispute resolution ombudsman and the furniture home improvement ombudsman s annual review allows the business to reflect on the previous year celebrate our successes and is an opportunity to review processes to ensure we re always looking read more law society green paper on 21st century justice 19th december 2023 law society green paper on 21st century justice read more consumer documents 4th september 2023 read more privacy notice for work experience applicants 19th may 2021 privacy notice for work experience applicants read more our accrediting bodies contact call us on 0333 241 3209 monday to friday 9am to 5pm connect with us email us at info fhio org sign up to our newsletter go we respect your privacy about us our team careers faqs contact us for consumers raise a dispute retrieve existing dispute our members faqs for businesses become a member payment protection scheme training faqs registered address premier house first floor 1 5 argyle way stevenage sg1 2ad registered in england and wales 14303971 privacy policy cookie policy 2026 the furniture home improvement ombudsman