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voice of hong kong retail hkrma voice of hong kong retail hkrma sign in english 繁體 english home who we are this is retail mission representation directors executive committee sub committees affiliation contact us retail talent development e learning hub professional certificate diploma qualifications framework membership join hkrma full member associate member individual associate member student associate member membership online application full member online application associate member online application individual associate member online application student associate member application membership directory no fakes pledge scheme membership benefit programme industry support advocacy code of practice competition law guidelines energy efficiency starter pack smart retailing sme support newsroom 2025 annual report advertise with us e newsletter government statistics press release publications events event calendar annual events 2026 retail summit annual dinner award presentation 2025 retail reimagined challenge 2026 retail summit 2025 annual general meeting 2025 service talent award regular events business matching conference seminar networking activities workshop hong kong winterfest delights 2025 homepage recognition awards programme introduction recognition programmes o2o customer experience recognition service recognition scheme quality e shop recognition quality e shop developer recognition small business quality service pledge recongitions awards quality service programme quality service benchmarking customized assessment hong kong award for service service talent award 2025 new retail awards smart retailing award 2025 o2o customer experience award winner annoucement 2025 hong kong shopping festival courtesy store winner list 2025 quality trusted e shop award winner list 2025 smart retailing award winners 2025 service talent award 2025 o2o retail brand winner list 2025 quality service retailer of the year winner price search reset join us r e t a i l r a d a r chairman s message learn more more upcoming events more upcoming events a d v e r t i s e w i t h u s learn more the best way to reach your potential clients and build your brand learn more recognition awards learn more quality service programme an effective service performance assessment tool by mystery shopper visits with seasonal and annual service leader awards service talent award a well recognized contest for cultivating retail talents and excellent service smart retailing awards recognize smart and innovative ideas and campaigns with categories of retail technology service vendor startup and retailer no fake pledge scheme to sustain the confidence of consumers hkrma members are free to apply quality service recognition recognize service performance in retail outlets 50 off for new members new o2o customer experience recognition recognize retail brands with excellence in delivering seamless o2o customer experience with top 10 o2o retail brand award trust e shop recognition standard plan provide quick and easy certification smes and uplift their competitiveness e tailer retailersonly operate e shop can enjoy a free standard plan for trusted e shop recognition quality trusted e shop recognition all round plan recognize quality e shops to raise consumers confidence e tailer with membership fee at hk 3 180 hk 10 000 can enjoy all round plan for quality trusted e shop quality trusted e shop recognition all round pla e shop participating all round plan who passes 25 e shop prerequisties and attains 90 or above out of total score will be recognized as premium quality trusted e shop ａnd will enter quality trusted e shop award of that calendar year automatically without any charge learn more subscribe to hkrma retail news mobile e mail address contact info tel 852 2866 8311 email admin hkrma org website www hkrma org disclaimer privacy policy contact us copyright 2023 the hong kong retail management association all rights reserved powered by acg sitemap backtopico confirm confirm cancel your browser may have disabled javascript support for a better user experience please click here to see how to open javascript