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version 3 1 global last updated march 20 2024 privacy policy effective date april 1 2024 universal music group is the world leader in music based entertainment we are the home for music s greatest artists innovators and entrepreneurs as digital technology refashions the world our unmatched commitment to lead by developing new services platforms and business models for the delivery of music and related content empowers innovators and allows new commercial and artistic opportunities to flourish as part of this mission universal music group operates websites applications stores and other services which we refer to in this privacy policy as apps to help our artists stay connected with fans in new and exciting ways this privacy policy describes universal music group s data practices including the collection use and sharing of data through apps that link to this privacy policy along with the choices and rights you have to control those data practices who we are apps that link to this privacy policy are operated by universal music investments inc located at 2220 colorado ave santa monica ca 90404 as used in this policy umg we and our refers to this entity who acts as a data controller and is responsible for the processing of personal data by the apps under applicable privacy and data protection laws other entities in the universal music group family of companies may receive or process data in connection with the operation of the apps including umg commercial services inc umg recordings inc and umg recordings services inc each of which is also located at 2220 colorado ave santa monica ca 90404 where applicable each of these entities separately makes the disclosures in this privacy policy apps may be operated on behalf of artists and or partners who may process personal data in connection with the apps in such cases we will disclose the relevant third parties on the apps and or at the point of data collection contact us questions or comments about this privacy policy our data practices or requests regarding your privacy rights may be submitted through our privacy request form by clicking here we are only able to respond to requests related to our data practices through this form all non privacy questions please see this faq regarding how to contact umg with questions or requests not related to our privacy practices or your privacy rights you may also contact umg s data protection officer by writing to universal music group attn data protection officer 2220 colorado ave santa monica ca 90404 usa information we collect in our operation of the apps we collect the following categories of data category of information what may be collected how it is collected where applicable information you choose to provide via the app or through other interactions with umg such as e mail social media sms telephone or other methods your name country of residence e mail address phone number login information including certain social media profile information if you login with a social media account gender age or date of birth payment card information billing and or shipping address clothing sizes or similar physical descriptions personal description photographs videos or images comments forms you fill out on our app including subscribing to direct marketing creating an account searches uploading documents or media or linking a social media account correspondence with us e mails phone transcripts or otherwise purchases or orders placed on the app participation in forums chats or other social media functions on the app entering a competition promotion or survey reporting a problem on the app or requesting support information collected through your use of an app ip address and network information location based on ip lookup user agent string including browser and os version language and time zone identifiers set by cookies or similar tracking information see cookies disclosure below unique device identifiers and hardware version page response times download or content errors page interaction information such as scrolling clicks and mouse overs length of visit pages viewed methods used to browse away from the page visiting our app or interacting with us information collected from third parties name or username age or birthdate address phone number gender household income device os brand affinities consumer profile category music intent scores music concert spend category music genre interests consistent with applicable laws we may match and supplement information you provide such as your email address or phone number with data held by third party data providers or data brokers how your information may be used we may use information we collect to respond requests and or queries including customer support queries fulfil orders process payments and provide order related updates send requested marketing communications via email sms or direct messages advertise our products or the products of third parties that we believe may be of interest create segments of users with similar features for ad targeting or seeding lookalike audiences operate measure and audit online advertisements build user profiles to assist us in understanding your interests create marketing or advertising segments and predict likely sales marketing or advertising outcomes train ai or machine learning models that analyze or predict sales marketing or advertising outcomes personalize and improve our apps products and services administer promotions contests or sweepstakes operate and administer our apps including troubleshooting data analysis testing research statistics and other internal operations manage your access to our apps including notifying you of changes to the apps analyze usage of our apps secure our apps and prevent fraud or other illegal activities resolve disputes and or enforce our agreements comply with legal and regulatory obligations how your information may be shared in compliance with applicable laws we may share information about you with third parties to facilitate the uses described above including our affiliates and joint venture partners that we have now or may have in the future our business partners suppliers agents and sub contractors who provide services on our behalf relevant umg artists and or their representatives with other users where you leave comments or otherwise contribute content to an app advertisers advertising networks and social networks as part of an actual or potential corporate sale merger or acquisition or other transfer of all or part of umg pursuant to a subpoena court order governmental inquiry or other legal process or as otherwise required by law to protect our rights or the rights of third parties or to protect the safety or security of any person or entity or with your consent or as otherwise disclosed at the time of data collection or sharing storage and retention of information we will retain the information we collect in accordance with applicable laws and as reasonably necessary for our processing purposes set out under this privacy policy including resolution of disputes enforcement of agreements securing the apps and to comply with our legal obligations when personal data is no longer necessary for our purposes we will delete or deidentify the data we will also take steps to ensure that the information we collect is treated securely and in accordance with this privacy policy we have put in place technical and organisational procedures designed to safeguard the information we collect unfortunately the transmission of information via the internet is not completely secure although we will do our best to protect the information we collect we cannot guarantee its security children our apps are not directed toward children as defined by local law nor does umg knowingly collect information from children as defined by local law without parental consent except where in compliance with applicable laws your rights you may have certain rights regarding our processing of personal data about you these rights may include access to rectification erasure and or portability of your personal data you can exercise these rights by contacting us as described in the contact section we may take steps to verify your identity before completing your request our verification measures vary based on the risk to the individual and may involve confirming access to the relevant email account providing a government issued id or other identification documents or providing other account details or information that indicates a valid request you may also be entitled in accordance with applicable law to lodge a complaint with a supervisory authority if you consider that our processing of your personal data infringes applicable law specific information regarding rights related to data processing of european data and personal data about residents of california colorado virginia connecticut and utah can be found on our your privacy rights page international data transfers from the eu uk or switzerland umg s us based group companies umg recordings services inc umg recordings inc universal music investments inc universal music group holdings inc universal music group inc umg commercial services inc and universal music publishing inc participate in the eu us data privacy framework the swiss us data privacy framework and the uk extension to the eu us data privacy framework collectively the dpf regarding the collection use and retention of personal information transferred to the united states from member countries of the european economic area switzerland and the united kingdom umg has certified to the united stated department of commerce that we adhere to the data privacy framework principles more information about the data privacy framework including umg s certification is available on the data privacy framework dpf program website our group companies are subject to the investigatory and enforcement powers of the united states federal trade commission ftc umg collects and uses personal information as described in the information we collect and how your information may be used sections above we may disclose personal information about you as described in the how your information may be shared section above umg may be required to disclose personal information in response to lawful requests by public authorities including to meet national security or law enforcement requirements where we transfer personal information subject to the dpf to a third party we require that third party to access use and disclose the personal information in compliance with the dpf umg is responsible for the processing of personal information we receive under the dpf and subsequently transfer to third parties acting as an agent on our behalf we remain liable if such third parties process personal information inconsistent with the dpf principles unless we prove that umg is not responsible for the event giving rise to the damage individuals whose data is subject to the dpf have the right to access personal information about them you may also have choices to limit the use and disclosure of personal information about you please see our your privacy rights page for additional information regarding your rights and how to make privacy requests dispute resolution if you have any questions or complaints regarding umg s handling of your personal information please contact us using our privacy request form or email us at privacy officer umusic com we will respond promptly if you are not satisfied with our resolution of your privacy or data use complaint you may contact our us based independent dispute resolution body jams by clicking here it may be possible under certain conditions for individuals to invoke binding arbitration changes to our privacy policy any material changes we may make to our privacy policy in the future will be posted here please check back frequently to see any updates or changes to our privacy policy digital advertising we use third party partners to enable targeted advertising on third party social media platforms websites and mobile apps these companies collect information through our apps to target users and serve ads some of these ads may be personalized meaning that these ads are intended to be relevant to you based on information the companies collect or receive about your use of our app and third party sites and apps over time including through the use of cookies and other tracking technologies visit the daa webchoices tool at www aboutads info to learn more about targeted advertising and how to opt out of targeted advertising by companies participating in the daa self regulatory program if you delete your cookies or use a different browser or mobile device you may need to renew your opt out choices exercised through the daa webchoices tool to opt out of targeted advertising in mobile apps by companies participating in the daa s appchoices program you can download that app onto your device from https youradchoices com appchoices you can also limit data collection and use by third parties for targeted advertising in your mobile device settings where available note that electing to opt out will not stop advertising from appearing in your browser or applications it may make the ads you see less relevant to your interests cookies our apps use cookies and other similar technologies to improve your experience and support targeted advertising for the purpose of this cookies policy cookies and other similar technologies like scripts plug ins tags device fingerprints local stored objects beacons and pixels are all referred to as cookies you can find more information about the cookies and other tracking technologies we use the purposes for which we use them and make certain choices about cookies through the cookie choices tools available on our apps most internet browsers are automatically set up to accept cookies however if you want to refuse or delete any cookies or similar technologies please refer to the help and support area on your internet browser for instructions on how to block or delete cookies please note you may not be able to take advantage of all the features of our app including certain personalised features if you delete or disable cookies for more information on managing cookies please go to www allaboutcookies org or visit www youronlinechoices eu which has further information about behavioural advertising and online privacy