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description=Need help with a Western Digital HDD? Download firmware, check warranty status, access FAQs, or contact technical support—all in one place.;

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details exclusions members receive free standard shipping on orders of at least 999 excluding taxes and shipping costs and after any applicable coupon codes have been applied free standard shipping on eligible purchases delivered to the following countries united states western digital reserves the right to change or discontinue these terms at any time without notice details exclusions free 2 day shipping all orders placed now through july 13 2025 free 2 day shipping applies to purchases delivered within the contiguous united states excluding addresses in hawaii alaska puerto rico and other u s territories other exclusions may apply western digital reserves the right to change or discontinue these terms at any time without notice details exclusions receive free 2 day shipping ups on purchases 100 or more before taxes delivered within the contiguous united states excluding addresses in hawaii alaska puerto rico and other u s territories products exclusions outlet store products and recertified products retailers resellers and distributors are excluded from this promotion western digital reserves the right to change or discontinue these terms at any time without notice this offer is valid on december 17th 18th 2022 details exclusions offer terms discount offer valid only for 10 or more 22tb ultrastar dc hc570 0f48155 or 10 or more 20tb ultrastar dc hc560 0f38755 bought online through the western digital store this offer may not be combined used in conjunction with or used in addition to any other promotion or offer and does not apply to taxes or shipping costs the offer is not applicable for any prior purchases and may not be available in all regions of the world delivery must be made within the contiguous united states excluding addresses in hawaii alaska puerto rico and other u s territories western digital reserves the right to change or discontinue this offer at any time without notice offer valid through december 30 2022 wd named to 2026 s p dow jones best in class index north america learn more shop shop wd for business for business products by category product portfolio internal hdds external hdds data center storage accessories by use storage platforms gaming hdds surveillance cctv hdds raid hdds backups network attached storage nas by capacity over 50tb 21 50tb 11 20tb 5 10tb 1 4tb less than 1tb featured what s new most popular promotions limited time offers certified refurbished final production shopping for business join our business program today to get tiered pricing rewards for your purchases and more exclusive benefits see all benefits sign up now tiered pricing for business members get special rates on select products new products added monthly see all products with tiered pricing solutions use case nas storage solutions gaming storage raid storage solutions video surveillance storage backup recovery solutions enterprise data center storage content creation media storage compare learn hdd vs ssd ai storage infrastructure data security encryption compare hard drives thunderbolt vs usb c industries healthcare education hybrid cloud explore how our storage solutions support real world use cases from personal backups to enterprise infrastructure view all solutions use cases support help topics support home software downloads product registration warranty services data recovery services order status order status returns replacements product security faqs contact support chat with us call us email us need help from an expert chat with our support team for help with orders warranty questions troubleshooting or to connect with a representative live chat with support sandisk professional hard drives are now g drive support and product information are still available just under a new name company about us overview innovation our locations careers investors capital corporate responsibility overview sustainability people supply chain ethics philanthropy data privacy news events newsroom press releases events blog posts shopping for business join our business program today to get tiered pricing rewards for your purchases and more exclusive benefits see all benefits sign up now tiered pricing for business members get special rates on select products new products added monthly see all products with tiered pricing shopping for business join our business program today to get tiered pricing rewards for your purchases and more exclusive benefits see all benefits sign up now tiered pricing for business members get special rates on select products new products added monthly see all products with tiered pricing welcome firstname accounts sign in or create an account a business account sign in sign in create account create account my shop account overview orders returns service plans payment methods address book personal details logout my business account overview orders returns easy reorder saved carts tax exemption wd credit pro rewards payment methods address book personal details logout my organization manage users other accounts customer support business portal ibi my cloud sign in buying for yourself or a business for myself for a business continue to sign in enter a valid email address email password field cannot be empty password by signing in you agree to western digital s privacy statement and terms of use sign in forgot password not a member yet join now sign in for business resend verification email enter your account email address to receive an email to validate your account enter a valid email address email address resend verification email resendverificationsuccessmsg okay reset password please update your password to login enter your email and click reset password to continue enter a valid email address email address reset password or return to log in your session timed out log back into your account for special pricing and other benefits sign in totalitems totalitems 99 99 totalitems promotion info title promotion info promotitle promotion info desc promotion info promodesc promotion info offertext promotion info disclosuretitle promotion info disclosuretext accept promotion no thanks promotion info promotitle promotion info desc promotion info promodesc bogoitems productinfo varianttitle promotion info offertext promotion info offertextctalabel promotion info disclosuretitle promotion info disclosuretext confirm no thanks promotion info desc promotion info promodesc bogoitems productinfo varianttitle starting at productpriceobj bogoitems productid prices list amountformatted free starting at productpriceobj bogoitems productid prices list amountformatted productpriceobj bogoitems productid prices list amountformatted productpriceobj bogoitems productid prices sale amountformatted qty bogoitems qty add to cart no thanks your cart totalitems totalitems 1 item items productinfo mainskuid pagetitle productinfo mainskuid sku qty mainskuquantity productpriceobj mainskuid prices list amountformatted productpriceobj mainskuid prices sale amountformatted productpriceobj mainskuid prices sale amountformatted upgrade your product productinfo item code varianttitle productpriceobj item code prices list amountformatted productpriceobj item code prices sale amountformatted productpriceobj item code prices sale amountformatted productpriceobj item code prices list amountformatted productpriceobj item code prices upsell amountformatted item refdesc updatepromomessage item upgrade remove you may also consider productinfo item code varianttitle productpriceobj item code prices list amountformatted productpriceobj item code prices sale amountformatted productpriceobj item code prices sale amountformatted item refdesc add remove add remove add to cart no thanks sign in and save not a member join now loading adding to cart successfully added to cart acceptedpromotion description item pagetitle item sku qty item quantity displaymsg displaypromoavailablemsg defaultpromotions item sku free item prices sale amountformatted item prices list amountformatted free item prices sale amountformatted item prices sale amountformatted item prices sale billingplanname item prices list amountformatted billing begins following the close of your first month of service subtotal cartitems subtotal amountformatted taxes calculated at checkout view cart totalitems checkout recent searches recent clear recent searches popular searches featured products f pagetitle starting at f minpricedskuobj prices list amountformatted f minpricedskuobj prices sale amountformatted f minpricedskuobj prices sale billingplanname categories c title products view all p title 0 starting at p minpricedskuobj prices list amountformatted p minpricedskuobj prices sale amountformatted p minpricedskuobj prices sale billingplanname explore view all e title 0 replace western digital support view all s title 0 clear get product support product support pages hdd p title 0 product support pages flash p title 0 software downloads view all s links 0 knowledge base articles view all k title 0 product documentation view all d title 0 community view all c title 0 don t see your product check our list of discontinued products clear can t find your product choose by category help topics western digital has separated into two independent companies and the support process for your western digital and sandisk brand hdd and flash products may have changed need help with flash products ssds and memory cards go to sandisk support nous effectuerons une maintenance de routine le 25 septembre à partir de 19h30 pdt la durée prévue est de 12 heures pendant cette période notre site web d assistance sera indisponible nous vous prions de nous excuser pour les désagréments occasionnés et vous remercions de votre patience software downloads returns replacements warranty services product registration order status faqs returns replacements select your account type below for support with your return or replacement account type support accounts and wd store accounts business support center accounts field cannot be empty enter western digital support how to videos visit us on our channel join our communities support faq where can i download software or firmware for my wd drive you can go to our software download page and look for the software or firmware there now that western digital and sandisk are separate companies what products does each company support are their support accounts linked and will my existing western digital support account also work for sandisk support product coverage western digital support handles hard disk drives desktop portable internal and platform products data center servers sandisk support covers flash based products like solid state drives ssds and flash memory accessing sandisk support if you registered a flash product before september 25 2024 a sandisk support account was created using your western digital support email the same password applies but can be reset anytime if you registered a product but did not complete the setup of your account click forgot password on the support sign in screen and enter the email address associated with your registered product account linking accounts are separate and tied to different companies changes to one account profile info updates will not sync with the other account information western digital support shows your hdd and platform product registrations and support cases sandisk support shows your flash product registrations and support cases how do i submit a warranty claim for my product all warranty claims must be submitted through your western digital support account please have your product s serial number ready if you have a support account log into your support account if your product is already registered click warranty replacement get started and then select the product if your product is not registered click warranty replacement get started then choose register a new product before proceeding if you don t have a support account create a support account here how do i check the status of a warranty replacement request you will need to log in to your support account and have your warranty replacement number ready option 1 on westerndigital com click support warranty service warranty replacement status enter your warranty replacement number to view the status alternatively from the support home page scroll down to the warranty service tile and follow the same steps option 2 on product support account overview page click warranty replacement from the side panel then select check status how do i check the warranty on my western digital product it is not required to have an account or log in to check your warranty status on westerndigital com click support warranty services warranty status alternatively from the support home page scroll down to the warranty service tile and follow the same steps if you re unsure where to find the serial number refer to the label on the product or check your device settings depending on the product type why isn t my external hard drive showing up on my computer find solutions for your external drive detection issues windows https support en wd com app answers detailweb a_id 52804 mac https support en wd com app answers detailweb a_id 52805 how do i register my western digital product if you re a new customer no support account yet use the registration link in your shipping confirmation email or order details page after registering you ll receive an email to set up your support account alternatively visit our support website and select product registration you can also use our chatbot on the website for step by step guidance if you already have a support account log in to your account go to registered products register a new product or scroll down and click register a new product from the relevant section what should i do if my data is lost or the drive is corrupted if you have a backup from the data reformat the drive and restore data from the back up if you don t have a backup from the data please do the data recovery check this article for the details https support en wd com app answers detailweb a_id 18754 mac users can use firstaid build in app to try to recover it but if that doesn t work please send the drive to data recovery please check this article for more details https support en wd com app answers detailweb a_id 50200 still need help reach out to support for more assistance chat with us call us email us if you are unsatisfied with the resolution provided by our support team please let us know sign in to your support account get up to date information about your products sign in western digital business portal unlock benefits and tools for your business such as enterprise support pricing and rebate tools marketing loyalty rewards and more visit business portal compare comparecount add up to 4 products skuobj title length compare clear all select options modaltitle variantobj optionname item text item text add to compare alertmessage ok country region united states shopping my account ...