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description=This Is Broken is a project to make companies more aware of their customer experience. Submit your own entry.;

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Text of the page (random words):
this is broken a project to make businesses more aware of their customer experience and how to fix it by mark hurst about mark hurst mark s gel conference seth godin defines broken at gel newsletter subscribe rss feed search this site categories advertising current affairs customer service fixed food and drink just for fun misc not broken place product design signs travel web tech monthly archives july 2007 june 2007 may 2007 april 2007 march 2007 february 2007 january 2007 december 2006 november 2006 october 2006 september 2006 august 2006 july 2006 june 2006 may 2006 april 2006 march 2006 february 2006 january 2006 december 2005 november 2005 october 2005 september 2005 august 2005 july 2005 june 2005 may 2005 april 2005 march 2005 february 2005 january 2005 december 2004 november 2004 october 2004 september 2004 august 2004 july 2004 june 2004 may 2004 april 2004 march 2004 february 2004 january 2004 december 2003 november 2003 october 2003 september 2003 august 2003 july 2003 june 2003 now available bit literacy mark hurst s new book about solving info e mail overload buy now july 2 2007 12 03 am broken news moving over to good experience please join me now at the good experience blog where i ll continue discussing customer experience including broken things submitting photos please submit new photos and screenshots to the this is broken photo pool on flickr archives of past posts will continue to reside here at thisisbroken com reason for the move after four years since the first this is broken post on june 20 2003 i ve decided to consolidate my customer experience writing onto one blog maintaining two separate blogs has become more difficult to balance with book writing conference production and so on so see you over at the good experience blog mark posted in permalink comments 2 june 30 2007 12 03 am broken ut san antonio online application jeremy teale writes in i am supposed to graduate from the university of texas at san antonio after the summer term i checked my degree evaluation online and found that all my requirements have been met so i tried to apply for graduation online so i went through all the proper steps on the web i verified my name declined the alumni association offer etc and then i was greeted with the address page above it reads click here to add diploma address phone but there s no hyperlink to do so then i checked my personal information tab on the navigation menu and it contained my correct address so i didn t know why the online application said that it didn t have my address for the diploma the acronym for the utsa online graduation application should be asrap automated student run around program posted in web tech permalink comments 3 june 29 2007 12 03 am broken chevy impala a c control doug schaefer points out this is a photo of the hvac controls on a 2007 chevy impala car i rented the position indicator on the 3 control dials is a small blue led in the chrome trim ring of the dial at night this is very readable and easy to see however during the day the blue led is very hard to find in all the chrome reflections it takes a concentrated effort to tell where the dial is pointed posted in product design permalink comments 12 june 28 2007 12 03 am broken st croix newspaper article bob sifniades submits a scan of a health and fitness article from the st croix avis newspaper the st croix avis a us virgin islands newspaper published this ap article about body fat with a photo showing an mri scan image the caption of the photo reads the image is of an average sized man who is 1 9 meters tall weighs 79 kilograms and has a normal index of 21 7 internal fat is show as yellow external fat is green and muscles are red the image and the caption do not match the image is distorted to make the figure look fat most americans don t know the metric system fyi 1 9 meters is 6 feet 3 inches which is quite above average 79 kilograms is 174 pounds and the photo is in black and white so you can t see which parts of the image are muscle or internal and external fat posted in misc permalink comments 11 june 27 2007 12 03 am broken samsung cell phone message natasha lloyd points out i got the message below when i wanted to delete a demo game from my samsung c417 cell phone all the jar files will be deleted a re you sure you wa nt to delete this message is broken for two reasons one most people probably don t know what jar files are so how can they be sure they want to delete them two there s really no excuse for not supporting word wrapping nowadays a re and wa nt break the reading flow making you read them at least twice to get what they re saying posted in product design permalink comments 8 june 26 2007 12 03 am broken sign at oakland airport scott souchock submits a picture taken by brian jones in oakland california my friend brian jones sent me the photo above he commented for me in person it was hard to decipher what was to the right and what was directly out the door to the street that this sign was above to solve this problem most clearly would be to print through door to or simply to on the sign i believe we rely on arrows maybe a bit too much in either case things that are through the door should have a downward pointing arrow because you re going under something airports and transportation facilities in general should have the highest quality of signs anywhere because a lot of people coming and going are one time or infrequent users posted in signs travel permalink comments 5 june 25 2007 12 03 am broken rehearsal studio door bell felix wells submits a picture taken in kentish town london me and my band spotted this doorbell at a rehearsal studio in kentish town we were trying to figure out where the door bell was for a very long time before we figured out that the arrow was irrelevant and the door bell was staring us in the face congratulations if you can figure out what the arrow is for it appeared to be pointing at the door posted in misc permalink comments 8 previous posts monthly archives july 2007 june 2007 may 2007 april 2007 march 2007 february 2007 january 2007 december 2006 november 2006 october 2006 september 2006 august 2006 july 2006 june 2006 may 2006 april 2006 march 2006 february 2006 january 2006 december 2005 november 2005 october 2005 september 2005 august 2005 july 2005 june 2005 may 2005 april 2005 march 2005 february 2005 january 2005 december 2004 november 2004 october 2004 september 2004 august 2004 july 2004 june 2004 may 2004 april 2004 march 2004 february 2004 january 2004 december 2003 november 2003 october 2003 september 2003 august 2003 july 2003 june 2003