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Text of the page (random words):
airports touchwork skip to content solutions all solutions cx performance management advanced insights and reporting food allergy ordering specialized food ordering solution real time feedback in the moment feedback and problem reporting audit and inspection solutions real time monitoring of standards across your business survey solutions create and manage surveys mystery shopping emulate the customer experience marketing and messaging systems outbound text marketing solution custom solutions customized real time data and workflow solutions products our products view all products fusion cx advanced dashboards reporting txttapscan tell in the moment feedback touchandtell kiosk based feedback shopandtell mystery shopping grabandtell product feedback surveyit online surveys fixit problem reporting auditit operational audits and inspections marketit marketing and messaging orderit food allergy ordering showandtell digital signage requestit meeting room requests industries industries view all industries higher education food services healthcare senior living airports retail services higher education food services healthcare senior living airports retail services more platform information security resources event calendar about us contact us careers log in schedule discovery call airports monitor and enhance the passenger experience in depth feedback on unit performance that helps generate additional revenues and meet business objectives download brochure learn more institutions that already use the power of touchwork why it s so effective how we help the results given the busy nature of airports it s integral that all airport operational processes run as smoothly as possible to ensure the safety of your visitors and passengers guaranteeing a great experience and boost revenues across retail operations to achieve these it is critical to engage and communicate with customers understand their likes and dislikes identify and act on problems and listen to their needs and wants providing a great experience not only leads to satisfaction but also to loyalty and advocacy customers will spend more when in the airport and influence their friends via social media and word of mouth this all helps to generate additional revenues and meet business objectives as an airport concession operator you want guests to tell you first about any problems and give you the opportunity to address any issues before posting negative reviews on twitter yelp trip advisor or any other social media or blog site to do so you need to provide a closed simple and quick in the moment feedback channel for guests to report problems and then alert designated staff immediately so they can take actions to address guest concerns and turn a poor experience into a positive outcome it is equally important to inspect all retail units on a regular basis to ensure they are operating in terms of contractual requirements this can be done using a mystery shopping program or staff based inspection process to obtain in depth feedback about unit performance relating to staff service food cleanliness and other key factors airports products touchwork s solutions enable airport concession operators to gain in the moment feedback about the guest experience monitor how operations are performing using mystery shopping and thereby ensure overall business success they offer valuable real time insight and analysis capabilities and ensure data collected is managed in the most efficient and effective way our solutions are soc 2 compliant ensuring data is handled with the highest standards of security and confidentiality txttapscan tell in the moment feedback touchandtell kiosk based feedback shopandtell mystery shopping surveyit online surveys fixit problem reporting auditit operational audits and inspections fusion cx advanced dashboards reporting requestit meeting room requests schedule discovery call the touchwork platform touchwork s solutions are built on the powerful and flexible cloud based kinetica cx platform and can be used individually or in any combination they provide results in real time with advanced drill down reporting and analysis capabilities they are quick to deploy require no on site it support and are optimized for use with mobile devices additionally abda our ai powered data analyzer processes large volumes of your feedback and audit data transforming it into actionable insights that drive faster data driven decision making committed to the highest standards of security and compliance our platform is soc 2 type 2 compliant ensuring robust data privacy and protection touchwork offers stand alone subscription based solutions or bundles them into packages based on client s needs our enterprise licensing model enables unlimited access to the full platform and solutions more about our platform areas of application in the moment guest feedback regular inspections to ensure contractual compliance in depth monitoring using secret shoppers problem reporting for vending bathrooms and other hot spots health safety and other compliance audits employee feedback and surveys marketing and loyalty programs touchwork designed a tailored audit system that monitors our performance in meeting the businesses service standards requirements we are delighted with the highly effective system they have introduced in helping to maintain good service standards for our customers robbie barrigan cleaning quality and compliance manager asset soft services stansted airport limited ready to optimize your business with better customer experiences let s connect for a discovery call and explore your requirements schedule discovery call resources view all resources powerful enhancements from touchwork that drive efficiency and satisfaction read more customer experience through a cfo s lens how cx metrics mirror financial reporting read more touchwork and envision strategies partnership in technology and consulting services read more want to hear about relevant news updates subscribe solutions real time customer feedback operational audit and inspection solutions custom solutions real time customer feedback operational audit and inspection solutions custom solutions industries airports food services healthcare senior living higher education retail services airports food services healthcare senior living higher education retail services resources webinar delivering seamless event support in higher education webinar delivering seamless event support in higher education how real time feedback and operational audits power efficiency and growth case study transforming the event experience how colorado state streamlined support for organizers and staff powerful enhancements from touchwork that drive efficiency and satisfaction contact facebook f instagram linkedin in copyright 2026 touchwork llc privacy policy terms of service accessibility we are using cookies to give you the best experience on our website you can find out more about which cookies we 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