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description=Transport Focus is the independent watchdog for transport users. We put the interests of transport users first and aim to get the best deal for passengers and road users.;

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home transport focus skip to main content gb scotland scottish wales welsh about insight publications news advice and complaints data hub careers contact search working in partnership with london travelwatch the voice of britain s transport users bus passengers road users rail passengers rail customer experience survey what is transport focus transport focus is the independent watchdog for transport users we put the interests of transport users first and aim to get the best deal for passengers and road users with a strong emphasis on evidence based campaigning and research we ensure that we know what is happening on the ground this knowledge is used to influence decisions on behalf of passengers and road users to secure improvements and make a difference find out more about transport focus latest updates news 03 september 2026 latest rail scorecards published today 3 september we published our september rail scorecard which covers the first four rail read more read all news articles publication 05 october 2026 caledonian sleeper guest satisfaction survey transport focus set up a guest satisfaction survey for caledonian sleeper which has been used to read more read all publications newsletter 09 october 2026 transport user voice september 2026 in this month s edition of transport user voice alex robertson pens his monthly editorial and we read more read all newsletters blog 26 august 2026 safety the biggest concern for walkers wheelers cyclists and horse in a new report published by transport focus we bring together seven years of insight read more read all blog posts what is transport focus doing for me latest news and updates rail customer experience survey commentary report commentary report for for the first release of the rail customer experience survey covering 12 october 2025 and 31 march 2026 learn more about rcxs our work on behalf of transport users read more about how we make a difference for rail bus coach and tram passengers and users of england s motorways and major roads more on our world beating insight campaigns advocacy and us as an organisation find out more about our work transport user voice our monthly newsletter gives you updates on our wins on behalf of transport users latest insight findings and other news and events read our monthly newsletter the transport focus team at the heart of transport focus lies its team a diverse group of professionals dedicated to improving the travel experience for millions of passengers and road users across the uk this team is characterised by its broad expertise in areas such as consumer advocacy research policy development and stakeholder engagement through their concerted efforts they strive to voice the concerns and needs of transport users ensuring that these are heard by operators regulators and policymakers meet the transport focus team on our dedicated page alex robertson chief executive transport focus meet the team gb scotland scottish wales welsh working in partnership with london travelwatch quick links our people careers complaint handling gb scotland scottish wales welsh data and insight data hub our insight all publications rail customer experience survey news and updates newsletter blog board meetings connect contact including press office linkedin privacy policy cookies accessibility we are using cookies to give you the best experience on our site by continuing to use our website without changing the settings you are agreeing to our use of cookies manage cookie settings accept cookies manage consent close privacy overview this website uses cookies to improve your experience while you navigate through the website out of these the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website we also use third party cookies that help us analyze and understand how you use this website these cookies will be stored in your browser only with your consent you also have the option to opt out of these cookies but opting out of some of these cookies may affect your browsing experience necessary necessary always enabled necessary cookies are absolutely essential for the website to function properly this category only includes cookies that ensures basic functionalities and security features of the website these cookies do not store any personal information non necessary non necessary any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics ads other embedded contents are termed as non necessary cookies it is mandatory to procure user consent prior to running these cookies on your website save accept